quick, based on data, transparent, planned and team building communication (meeting) methods
PeaCe meetings (production line [PL] and plant [CC])
III. Communication – Planned meeting Goal: Effective handling of the customer complaints and internal problems, structural improvement actions and effective follow up Key figure: Continually decreasing of the internal and external ppm results
Systematical method to find the real root cause. The five is not a law. You have to ask so many times, till you find the real root cause.
Surface damage on the Washington monument.
Why? – Hard, aggressive liquid onto the surface. Why? – Clean the pigeon guano. Why (lot of guano)? – They eat from the lot of spiders. Why (lot of spider)? – They eat from the lot of mosquito Why (lot of mosquito)? – They comes onto the light at nightfall.
Material surface Factors Glue type Glue quantity Place of gluing Time Causes Polluted clamp Cause 2.1 Cause 3.1 Cause 2.2 Polluted hose Missing rough Missing process step No sandpaper Run out, No order No minimum check Not in the stock system High RPN / complaint 5Why
Manag Start of prod and complaint audit Supplier audit Complete mindset audit PeaCe audit Actions and factor audit Complaint close audit Work station audit Quick audit Complete audit on 5 parts Product audit Production and stock processes Process audit Complete system audit System audit Area manag Description Type