About My experience covers over 500 service improvement projects, mainly in IT Service Management, but also in CRM, Contact Centre and other service delivery areas.
Since the early 90s I have worked as a management consultant, plus owned and been involved in running consultancy and IP-based organisations.
My focus is in helping individuals and organisations through change successfully, regardless of tools or methodology. My goal is to keep developing new approaches and ways of delivering this.
Recent experience has been in running Professional Services teams and building new service offerings and approaches. I now operate as an indepdnet with assoicatres, carrying our short assignements wit...