Evp 2011 European Business Travel Barometer English

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The 21st American Express Business Travel Barometer opens at the end of an economically uncertain year, with a GDP growth forecast for the Eurozone of the order of 1%. Paradoxically, although the economic climate has never been so uncertain, the growth in business travel market figures shows that this sector is truly resilient, with a growth in travel budgets of 2.9% on the European market.
In this context, four major trends can be identified:
-Changing perception of business travel
-Changing priorities and factors optimising expenditure items
-Changes in company practices
-Changing company expectations of their travel management companies

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Evp 2011 European Business Travel Barometer English

  1. 1. EUROPEAN BUSINESS TRAVEL BAROMETER 2011 by the Concomitance Group EUROPEAN BUSINESS TRAVEL BAROMETER 21st edition, November 2011 Concomitance Group: Tel: +33 (0)1 78 16 52 30 or infobarometre@concomitance.comThis report is protected by copyright - any full or partial reproduction is subject to prior authorization of Amex and acknowledgment of the Concomitance Group in its role in the preparation of this report
  2. 2. The 21st American Express Business Travel Barometer opens at the end of aneconomically uncertain year, with a GDP growth forecast for the Eurozone of theorder of 1%. Paradoxically, although the economic climate has never been souncertain, the growth in business travel market figures shows that this sector is trulyresilient, with a growth in travel budgets of 2.9% on the European market.In this context, four major trends can be identified:Changing perception of business travel The year 2011 saw a new development in the perception among a quarter of the companies surveyed of business travel as an investment. A new phenomenon is that this trend is accompanied by the establishment of ways to measure the return on the investment on business travel among 40% of the companies.Changing priorities and factors optimising expenditure items Budgets which constitute the main optimisation issues for companies are still those for air travel (at 77% on average and up to 82% for plus budgets of less than €5 million) and hotel accommodation for more than one out of two of the companies surveyed. MICE (meetings, incentives, conferences and events) have made a strong appearance and are emerging as a new priority (25% on average and up to 44% for companies with budgets exceeding €20 million). In parallel with this, companies are again adopting longer-term strategies to optimise their expenditure by establishing more structural levers such as advance booking, resorting to travel management companies and preferential suppliers and an increasing use of online tools.Changes in company practices There is a developing trend towards increasingly integrated value chain management through the increasing use of online tools (7 points higher than in 2010), the emergence of new practices linked to the use of mobile devices and the sustained development of expense management solutions for over one in two of the companies. However, companies are concentrating henceforward on the entire value chain. Over 50% of companies report that they have established a process to EUROPEAN BUSINESS TRAVEL BAROMETER 21st edition, November 2011 Concomitance Group: Tel: +33 (0)1 78 16 52 30 or infobarometre@concomitance.com This report is protected by copyright - any full or partial reproduction is subject to prior authorization of Amex and acknowledgment of the Concomitance Group in its role in the preparation of this report
  3. 3. manage the various stages of business travel. Paradoxically, however, this value chain is still essentially managed manually: only 9% of the companies surveyed have established an entirely integrated and automated value chain management solution. As a direct result of these developments, organisations are modifying their structures and their decision-making systems around purchasing departments which increasingly act as the main negotiating and decision-making body.Changing company expectations of their travel management companies In this context, companies are affirming their need for assistance for all stages of business trips through increasing purchases of value-added services both before and after each journey. This reinforces the role of the travel management company as an indispensable partner for the companies.2012 Prospects Companies are showing moderate caution for 2012, with the average growth in business travel budgets at 50% less than in 2011, i.e. +1.5% as opposed to 2.9%. ooo000ooo EUROPEAN BUSINESS TRAVEL BAROMETER 21st edition, November 2011 Concomitance Group: Tel: +33 (0)1 78 16 52 30 or infobarometre@concomitance.com This report is protected by copyright - any full or partial reproduction is subject to prior authorization of Amex and acknowledgment of the Concomitance Group in its role in the preparation of this report
  4. 4. MARKET AND TRENDSResilience of the European business travel marketBusiness travel is developing in a difficult international climate. This year has seendiminishing growth in all countries, even in China. The major event of the year,however, has of course been the Eurozone crisis, which has exacerbated fears of theworst-case scenario. Reducing deficits, and hence budgetary discipline, are nowpriorities for most European countries. Growth in 2012 will hang only on one thread:the driver for this growth will probably be company investments rather thanhousehold consumption. Political uncertainty is also expected in 2012, withforthcoming elections in numerous countries such as France and Spain.However, it must be acknowledged that business travel has shown resistance in 2011due to the effect of sustained demand, although there was a slight slowdown at thebeginning of the fourth quarter.A gradual return to growth in travel budgetsFollowing two years of marked de-growth in budgets, the relative numbers ofgrowing, unchanged or shrinking budgets is now almost at 2008 levels. EUROPEAN BUSINESS TRAVEL BAROMETER 21st edition, November 2011 Concomitance Group: Tel: +33 (0)1 78 16 52 30 or infobarometre@concomitance.com This report is protected by copyright - any full or partial reproduction is subject to prior authorization of Amex and acknowledgment of the Concomitance Group in its role in the preparation of this report
  5. 5. 34% of the budgets show growth as compared with 31% in 2010 (i.e. a three-pointincrease). Importantly, for the second consecutive year, the proportion of reducedbudgets has dropped by 20 points, from 40% to 21% for 2011.The average increase in budgets for 2011 is 2.9% (1.4 points higher than that of theEurozone GDP).The average growth in budgets is primarily driven by large companies (with budgetsexceeding €20 million at +4.6%), followed by intermediate companies (with budgetsbetween €5 million and €20 million inclusive at +2.6%) and finally by small andmedium-sized companies (with budgets of less than €5 million at +0.7%).The main reasons for this increase in budgets are linked to the following:  development of new markets/clients (64%, 12 points higher than in 2010);  maintaining existing clients and markets (62%: 8 points higher than in 2010);  competition pressure (20%: three points less than in 2010).Overall, intra-organisational business travel is still a major motive for business travel,representing 1/3 of the expenditure irrespective of the size of the business travelbudget. The primary motive for business travel is still to maintain and developcompany activities and accounts for a little under 70% of overall expenditure. EUROPEAN BUSINESS TRAVEL BAROMETER 21st edition, November 2011 Concomitance Group: Tel: +33 (0)1 78 16 52 30 or infobarometre@concomitance.com This report is protected by copyright - any full or partial reproduction is subject to prior authorization of Amex and acknowledgment of the Concomitance Group in its role in the preparation of this report
  6. 6. With regard to expenditure to maintain and develop company activities, there is areal correlation between the amount expended and the reasons for business trips.Note for example that companies with business travel budgets exceeding €20 milliondevote 24% to the development of new markets, while companies with budgets ofless than €5 million only devote 19% for this purpose.Indeed, the latter prefer to focus on retaining existing markets, which represents 32%of their expenditure.Finally, irrespective of the companies travel budgets, the relationship betweeninternal and external company business travel remains unchanged.Perception of business travel as a constantly developing investmentThe way companies perceive the role of business travel is changing; those whichconsider it as an investment have increased in number over the last three years. Thisyear, there is a clearer distinction between companies which consider business travelas an investment (25% or +4 points) or as a cost (65% or +9 points), while there hasbeen a drop of 15 points to 10% among those undecided between these two views.In addition, there are differences in perception between countries, with morecompanies in Germany, Great Britain or Scandinavia considering businessexpenditure as an investment. Overall, the idea of business travel as an investment isincreasing in all market segments, in particular for budgets of less than €20 million. EUROPEAN BUSINESS TRAVEL BAROMETER 21st edition, November 2011 Concomitance Group: Tel: +33 (0)1 78 16 52 30 or infobarometre@concomitance.com This report is protected by copyright - any full or partial reproduction is subject to prior authorization of Amex and acknowledgment of the Concomitance Group in its role in the preparation of this report
  7. 7. Unlike previously, this development in the capacity of companies to better qualifytheir travel budget is accompanied by their ability to measure the return on theirinvestments in business travel.39% of the companies reported that they measure this return on the investment. Forexample, 20% of them measure it by department, 12% measure it for each trip and8% measure it for each employee.However, 21% do not evaluate it but would be interested in instruments enablingthem to do so.This trend towards measuring the return on investment in business travel is notspecifically European. In the United States, an increasing number of companies areestablishing methodologies specifically for this purpose.Today, companies are able to compare business travel expenditure within one and thesame activity sector in order to ascertain their place among the competition. EUROPEAN BUSINESS TRAVEL BAROMETER 21st edition, November 2011 Concomitance Group: Tel: +33 (0)1 78 16 52 30 or infobarometre@concomitance.com This report is protected by copyright - any full or partial reproduction is subject to prior authorization of Amex and acknowledgment of the Concomitance Group in its role in the preparation of this report
  8. 8. Beyond the total expenditure, the comparison includes factors involving thefollowing:• contracts with suppliers and the rates at which they are applied• the rate of adoption of online instrumentsand in general manner the influence of these services on employee productivity andthe impact on company results.These practices confirm studies conducted among numerous American and Europeancompanies which show that for every new Euro invested in business travel, the returnis 8% in Europe against a global rate of 10%.Specifically, it has been established that sale closure rates are twice as high followingface-to-face negotiations.Three types of company emerge according to the role which business travel plays asa company growth factorThis year, the barometer has enabled the identification of three types of company interms of their business travel behaviour.The first group (25% of the companies surveyed) consider business travel as acontribution to their growth. EUROPEAN BUSINESS TRAVEL BAROMETER 21st edition, November 2011 Concomitance Group: Tel: +33 (0)1 78 16 52 30 or infobarometre@concomitance.com This report is protected by copyright - any full or partial reproduction is subject to prior authorization of Amex and acknowledgment of the Concomitance Group in its role in the preparation of this report
  9. 9. These companies have seen higher than average growth in part of their budget in2011 at 4.5% (+1.6 points)This group is clearly defined with regard to:  its capacity to measure the return on the investment in business travel. Almost one in two companies in this group (47%) report that they conduct assessments to measure the return on their investment in business travel, i.e. 8 points above average;  the companys experience in terms of travel policy and expense monitoring. This group is the most developed with regard to the scope of their travel policy (10 out of 16 directives have been identified in more than 85% of the travel policies); with regard to monitoring processes and tools (71% have expenditure monitoring systems); and with regard to their establishment of expense management tools (53%); Note that this group tends to organise business travel management globally (with only one decision-making centre for all markets) and decision-making is distributed between the travel and purchasing departments.This group makes the most use of travel agency services for basic needs such asbooking, but also for purchasing value added services.The second group (65%) considers business travel as a necessary cost.These companies have seen lower than average growth in part of their budget (30%,i.e. less than 4 points) and the same level of de-growth. The average growth in theirbudget is +1.3%, i.e. 1.6 points below the European average.This group is characterised by the following:  lower capacity (36% of companies) to measure the return on their business travel investment  less experience in terms of the scope of travel policy (4 out of 16 items identified in over 85% of their travel policies); in terms of monitoring processes and instruments (62% carry out systematic monitoring); and in terms of expense management tools (41%) This group tends to organise business travel management locally or regionally (63%), rather than globally (with only one decision-making centre for all markets). Decision-making is distributed between the travel and purchasing departments. EUROPEAN BUSINESS TRAVEL BAROMETER 21st edition, November 2011 Concomitance Group: Tel: +33 (0)1 78 16 52 30 or infobarometre@concomitance.com This report is protected by copyright - any full or partial reproduction is subject to prior authorization of Amex and acknowledgment of the Concomitance Group in its role in the preparation of this report
  10. 10. This group makes the most modest use of travel agency services. Companies in thisgroup pay particular attention to solutions which enable them to reduce their indirectcosts (e.g. by integrating the travel policies in their IT systems).Companies in the last group (10%) consider business travel neither as a cost nor as aninvestment.With these companies, the contrast is greatest between increasing budgets (41%, i.e.more than 7 points above average) and diminishing budgets (35%, i.e. more than 14points above average). The average growth in their budget is +1.3%, i.e. 1.6 pointsbelow average. This group has the largest proportion of companies with budgets ofless than €5 million.This group is characterised by the following:  limited capacity to measure the return on a business trip investment. 24% of companies in this group report but they conduct evaluations to measure the return on their business trip investments;  highly variable level of company experience in travel policies and expense monitoring. This group is relatively advanced in terms of the scope of company travel policies (7 out of 16 items identified in more than 85% of their travel policies), but lags behind in terms of monitoring processеs and instruments (47%) and expense management tools (35%); EUROPEAN BUSINESS TRAVEL BAROMETER 21st edition, November 2011 Concomitance Group: Tel: +33 (0)1 78 16 52 30 or infobarometre@concomitance.com This report is protected by copyright - any full or partial reproduction is subject to prior authorization of Amex and acknowledgment of the Concomitance Group in its role in the preparation of this report
  11. 11. POLICIES AND PRACTICES OF EUROPEAN COMPANIESContinually monitored budgets, particularly with regard to air travel and hotelaccommodationThe expenses which companies must manage most strictly for the time being are inthe following order of importance: air travel at 77%, followed by hotelaccommodation at 49%, MICE* at 24%, vehicle hire and rail travel at 22% and 19%respectively.However, the priorities vary greatly according to the size of the budgets. Hence, forbudgets exceeding €20 million, expenditure on hotel accommodation and MICE mustbe managed as a priority; while companies with budgets of less than €5 million ingeneral air travel must still be treated as a priority.Managing and monitoring MICE expenditure is currently a strategic issue, inparticular for companies with travel budgets exceeding €20 million, 44% of whichconsider it as a priority, while the market average is only 24%. This optimisationopportunity concerns all companies, since over 30% of expenditure is related tointernal or intra-organisational business travel.(* meetings, incentives, conferences and events) EUROPEAN BUSINESS TRAVEL BAROMETER 21st edition, November 2011 Concomitance Group: Tel: +33 (0)1 78 16 52 30 or infobarometre@concomitance.com This report is protected by copyright - any full or partial reproduction is subject to prior authorization of Amex and acknowledgment of the Concomitance Group in its role in the preparation of this report
  12. 12. Changes in the order of importance of business travel optimisation factorsThe year 2011 has seen a return to less opportunistic purchasing behaviour, with theestablishment of optimisation factors affecting expense management in a structuredmanner.Companies assign the following order of importance:  advance booking, which allows savings of the order of 10 to 15%;  using travel management companies, which since 2009 has been one of the main business travel budget optimisation factors;  increasing the use of preferential suppliers;  use of online tools, considered again this year as a strategic factor, while in 2009 it only achieved 8th place.Note that the factor referred to as "using the best available tariff beyond supplierrecommendations" is now in 6th place.In addition, we note the emergence of new practices which companies areestablishing to encompass the entire value chain more fully. These affect the pre-tripand post-trip components (business trip approval and expense management tools,respectively in 13th and 14th place). EUROPEAN BUSINESS TRAVEL BAROMETER 21st edition, November 2011 Concomitance Group: Tel: +33 (0)1 78 16 52 30 or infobarometre@concomitance.com This report is protected by copyright - any full or partial reproduction is subject to prior authorization of Amex and acknowledgment of the Concomitance Group in its role in the preparation of this report
  13. 13. End-to-end coverage of the entire value chainTravel policies have expanded rapidly over the last few years, both in terms of theirformal application and in terms of the number of matters which they address,progressively covering the entire value chain from approval of the travel requestthrough to integration of invoices in the accounting system.Overall, over one in two companies has the capacity to manage the various stages ofthe trip from end to end, taking all segments together:  60% of companies state that they cover travel requests and their approval;  66% cover online booking and payment;  64% cover travel expense requests and the approval of travel expenses;  71% cover the payment and reimbursement of travel expense claims;  60% integrate them into the accounting system.Note that large companies are better integrated in terms of pre-trip aspects (businesstrip requests and approval and the online component) than other types of company.Intermediate companies and those with budgets of less than €5 million are moreuniformly integrated in terms of the post-trip aspects. This is mainly linked to the factthat post-trip tools are more difficult to integrate in large groups due to the large EUROPEAN BUSINESS TRAVEL BAROMETER 21st edition, November 2011 Concomitance Group: Tel: +33 (0)1 78 16 52 30 or infobarometre@concomitance.com This report is protected by copyright - any full or partial reproduction is subject to prior authorization of Amex and acknowledgment of the Concomitance Group in its role in the preparation of this report
  14. 14. number of IT interfaces and greater sharing of responsibilities between the variousdepartments.In parallel with this, travel policies continue to develop (with a coverage rate equal to80% for 11 out of the 16 directives present in the travel policies) and travel policycompliance is increasing, with the compliance rate increasing by over 70% (4 pointshigher than in 2010).However, this shift is accompanied by the beginning of a process of rationalisingpayment tools, in particular for budgets exceeding €20 million, which increasinglytend to use company lodged and corporate cards.Finally, structured expense monitoring and control processes are increasinglyestablished, this year with a 13 point increase in ongoing expense analysis andmonitoring.Globalisation of company organisation and decision makingThe fact of taking into account global value chain management clearly affects theorganisation of business trips and the decision-making process. EUROPEAN BUSINESS TRAVEL BAROMETER 21st edition, November 2011 Concomitance Group: Tel: +33 (0)1 78 16 52 30 or infobarometre@concomitance.com This report is protected by copyright - any full or partial reproduction is subject to prior authorization of Amex and acknowledgment of the Concomitance Group in its role in the preparation of this report
  15. 15. Indeed, we can see today that all companies, irrespective of the size of their travelbudget, tend to have one decision-making centre which manages their budget on aninternational level.This phenomenon is linked to an increasingly major concentration of supply, with theconsequence that an increasing proportion of supplier negotiations are conducted ona global level (74% of negotiations are conducted globally, 47% locally and 30%regionally).Value chain management on an increasingly global level also results in a change in thecentre of gravity of decision making. Today, purchasing departments have become themajor decision-making body for 46% of companies.Low level of automation in the management process and fragmentary reportingsourcesFor 79% of companies, value chain management is still manual or semi-manual. Only9% of the companies surveyed have set up a completely integrated and automatedsystem.The result is a large number of reporting sources over the entire value chain, withconsolidation and reconciliation of expenses as a key issue. EUROPEAN BUSINESS TRAVEL BAROMETER 21st edition, November 2011 Concomitance Group: Tel: +33 (0)1 78 16 52 30 or infobarometre@concomitance.com This report is protected by copyright - any full or partial reproduction is subject to prior authorization of Amex and acknowledgment of the Concomitance Group in its role in the preparation of this report
  16. 16. The persistence and, to some extent, the increase in the number of reporting sourcesshould be noted, the primary reporting source being travel management companiesin more than 70% of cases, followed by card suppliers and internal systems.Towards increased value chain integrationValue chain integration is a major issue for companies. The barometer has identifiedthree trends which will have the effect of improving integration across the board:increased use of online tools, the emergence of new practices involving mobiledevices and the development of expense management solution facilities.The use of online booking tools has increased by 9 points to 66%. This reflects the fact that companies wish to monitor their costs and to ensure a higher rate of compliance with their travel policies. From this point of view, making good use of online booking tools is a strong anchor point for structured value chain management. Indeed, this awareness is present in all companies, especially those with budgets between €5 million and €20 million. Over the last two years, the latter have increased by more than 15 points to 78%. Note the predominant proportion of travel management companies in the deployment of online tools and the consequent increase in the use of such companies. EUROPEAN BUSINESS TRAVEL BAROMETER 21st edition, November 2011 Concomitance Group: Tel: +33 (0)1 78 16 52 30 or infobarometre@concomitance.com This report is protected by copyright - any full or partial reproduction is subject to prior authorization of Amex and acknowledgment of the Concomitance Group in its role in the preparation of this report
  17. 17. The use of mobile technologies has now become common practice for 68% of thecompanies surveyed. This shows that the centre of gravity is shifting more and more towards the traveller. For other companies, this use appears to be developing in the short term. Indeed, while in 2010 28% of companies considered that mobile technologies would undergo major development in the next two years, one year later this view is shared by 45%. Company expectations are more or less in line with existing practices and with the classic functionality which now extends to mobile devices. Accordingly, for 71% of the companies surveyed, the primary expectation is to have the possibility to register, followed by the ability to manage the security of travellers (65%). The opportunities offered by mobile technologies as a traceability and travel geo-localisation tool should be borne in mind here. The other main expectations focus mainly on the pre-trip component, particularly with regard to the booking process for 58% of companies. The vast majority of companies (91%) state that these technologies are a supplement and not an alternative to current booking practices EUROPEAN BUSINESS TRAVEL BAROMETER 21st edition, November 2011 Concomitance Group: Tel: +33 (0)1 78 16 52 30 or infobarometre@concomitance.com This report is protected by copyright - any full or partial reproduction is subject to prior authorization of Amex and acknowledgment of the Concomitance Group in its role in the preparation of this report
  18. 18. Almost one in two companies report that they have an expense management tool. This reflects the fact that companies wish to acquire solutions giving them an overall view of expenditure, enabling them to pay closer attention to the management, monitoring and reporting of their expenses.Increasing use is made of travel agencies for value-added services along the entirevalue chainIncreasing use is now made of travel management companies for solutions whichinclude cost monitoring. Demand for consultancy has thus seen a net increase since2009 in the three main expenditure items we have identified: air travel programmes(+4 points at 32%), MICE (+4 points at 23%) and hotel accommodation (+6 points at32%), irrespective of the size of the companies surveyed.Another major development to note is directly in line with the factors shown above: alarger number of companies surveyed (+4 points at 25%) have asked their travelmanagement company for optimisation and deployment solutions for travel expenseclaims. In a context marked by numerous complex reporting tools and paymentmethods, travel agencies increasingly play an integrating role. EUROPEAN BUSINESS TRAVEL BAROMETER 21st edition, November 2011 Concomitance Group: Tel: +33 (0)1 78 16 52 30 or infobarometre@concomitance.com This report is protected by copyright - any full or partial reproduction is subject to prior authorization of Amex and acknowledgment of the Concomitance Group in its role in the preparation of this report
  19. 19. 2012 PROSPECTSDespite the uncertain economic prospects for 2012, the demand for business travelshould continue to grow, but at a slower rate; companies are planning a 1.5%increase in their budgets.For air travel, the forecast for 2012 is as follows:Air travel companies in Europe will tend to meet the reduced demand particularly byreadjusting their capacity on certain routes. Price increases are expected to bebetween 0 and 4% in economy class and between 3 and 7% in business class. Othertrends may also increase prices, such as the rise in the price of a barrel of oil, thespread of card fees and the effects of renegotiation between companies and globaldistribution systems (GDS).To be more precise, price increases on the domestic short-haul market in economyclass are of the order of 4% to 9%. Increases in the international long-haul businessclass market are between 5% and 9% inclusive.Prices on the North American market have increased slightly less than in Europe andare of the order of 2% to 6% for short-haul domestic flights and 3% to 7% for long-haul business class flights. EUROPEAN BUSINESS TRAVEL BAROMETER 21st edition, November 2011 Concomitance Group: Tel: +33 (0)1 78 16 52 30 or infobarometre@concomitance.com This report is protected by copyright - any full or partial reproduction is subject to prior authorization of Amex and acknowledgment of the Concomitance Group in its role in the preparation of this report
  20. 20. With regard to hotel accommodation, prices in 2012 will probably continue to rise,but to a lesser extent: between 2% and 5% according to the accommodationcategory.A short-term rise in prices is to be expected in certain markets, for example in GreatBritain due to the hosting of the Olympic Games in summer 2012.With regard to the rail travel market,The demand for rail travel will probably continue to increase in 2012, giving rise to aprice rise similar to that in 2011 (around 5%).New routes have been planned, particularly in France with the launch of the Rhine-Rhône TGV next December, which will significantly reduce journey times.However, the effects of opening the market to competition are still not fully visible.The rise in prices on the vehicle hire market is expected to continue in 2012 by 2% to4%, but with significant variations between countries. EUROPEAN BUSINESS TRAVEL BAROMETER 21st edition, November 2011 Concomitance Group: Tel: +33 (0)1 78 16 52 30 or infobarometre@concomitance.com This report is protected by copyright - any full or partial reproduction is subject to prior authorization of Amex and acknowledgment of the Concomitance Group in its role in the preparation of this report
  21. 21. Caution is the watchword for 2012, with budgets remaining predominantlyunchangedThe rate of budget growth in 2012 is expected to be half of this years growth rate:1.5% as opposed to 2.9%. 26% of companies report that they intend to increase theirbudget for next year, but there is a great deal of disparity between budgets ofdifferent sizes.Some elements are similar to 2011, with clearer intentions for large budgets to beincreased, in particular for those between €5 million and €20 million inclusive. EUROPEAN BUSINESS TRAVEL BAROMETER 21st edition, November 2011 Concomitance Group: Tel: +33 (0)1 78 16 52 30 or infobarometre@concomitance.com This report is protected by copyright - any full or partial reproduction is subject to prior authorization of Amex and acknowledgment of the Concomitance Group in its role in the preparation of this report
  22. 22. As for 2011, caution is therefore the watchword for medium-sized companies, 55% ofwhich are counting on unchanged expenditure.It is interesting to note that we have also found disparities between companies whichconsider business travel as an investment. 35% of these are planning an increase, asopposed to 22% among those which consider that business travel is an unavoidablecost and 29% among those which are undecided.Another finding in connection with last year is that 42% of companies consider thatthe reason for growth in their budgets will be the development of business outsidethe European market.About the barometerThe 2011 barometer was prepared by Concomitance on the basis of a telephonesurvey conducted from 12 to 30 September 2011 with persons in charge of travelbudgets ranging from €400 000 to over €50 million (Finance Directors, PurchasingDirectors and Travel Managers) in 260 European companies based in 11 countries:Germany, Great Britain, France, Belgium, Luxembourg, the Netherlands, Spain, Italy,Denmark, Sweden and Norway. EUROPEAN BUSINESS TRAVEL BAROMETER 21st edition, November 2011 Concomitance Group: Tel: +33 (0)1 78 16 52 30 or infobarometre@concomitance.com This report is protected by copyright - any full or partial reproduction is subject to prior authorization of Amex and acknowledgment of the Concomitance Group in its role in the preparation of this report
  23. 23. About ConcomitanceConcomitance is a service company specialised since 2001 in marketing, commercial,sales and client relations research, consultancy and performance development.Concomitance has teams specialised in several activity sectors such astelecommunications, travel and business travel, banking, distribution, etc.Since its establishment, Concomitance has stood out in terms of its capacity totranspose commercial and marketing issues into action plans which are immediatelyeffective and comprehensible to all players. This capacity is a direct result ofConcomitances vocation: the prior business experience of our consultants allows usto formulate recommendations and share them with our clients in line with theexperience of their organisation. EUROPEAN BUSINESS TRAVEL BAROMETER 21st edition, November 2011 Concomitance Group: Tel: +33 (0)1 78 16 52 30 or infobarometre@concomitance.com This report is protected by copyright - any full or partial reproduction is subject to prior authorization of Amex and acknowledgment of the Concomitance Group in its role in the preparation of this report

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