Telecare presentation 1 6-11 james jordanPresentation Transcript
Glasgow City Council Telecare Presentation 1 st June 2011
Social Work Adult Services
Telephone: 0141 276 5646
What is telecare?
‘ Telecare is the remote or enhanced delivery of care services to people in their own home or a community setting by means of telecommunications and computerised services’ (Joint Improvement Team, 2011).
Telecare can be defined simply as devices which enable a person to summon assistance (‘care’) remotely via technology (‘tele’).
What does telecare consist of?
Basic telecare system:
Basic Alarm System
Usually connected to Cordia’s Direct Response Centre.
Alternatively can be connected to a family member or carer for more personalised support.
Used to provide support in a generalised manner.
Alarm Unit Pendant Smoke Alarm
Additional Telecare Devices
Operate through basic alarm unit.
Tend to be ‘risk specific’ – for example seizure sensors are used to alert carers in the event of a seizure and exit sensors are used to raise an alert when a person is exiting the property.
Points to consider when referring
Telecare does not replace people as a support network is required for the equipment to be effective.
Does the person have a landline telephone?
Is someone able to answer and respond to alerts if required?
For ‘extra’ or ‘peripheral’ telecare devices the service user requires a family member to respond to and answer calls
Examples of ‘Extra’ or ‘peripheral’ devices
Worn on an item of clothing on client’s waist
Point to consider, is client willing to fit and wear the device?
Placed on client’s bed
Alerts carer in the event of a seizure
There are over 50 different types of seizures, seizure sensor is used specifically for tonic clonic seizures.
Property Exit Sensor
Used to support people who vacate their home at night and who have limited risk awareness.
Consists of a movement sensor placed in person’s hallway and door contacts.
Bed Occupancy Sensor
Useful as a means of reducing a number of risks within the home.
Placed underneath the person’s mattress.
Alerts carer when person gets out of bed.
Useful for people who are incontinent.
Placed between sheet and mattress.
Promotes dignity and is less intrusive than a carer constantly checking client during the night.
Glasgow City Council’s Telecare Service
Since late 1980s Glasgow City Council has supported a number of vulnerable people in their homes via telecare.
15,000 people have a basic telecare package or ‘community alarm’.
3,000 people have an ‘enhanced’ telecare package which consists of a movement sensor added to the ‘community alarm’ system.
Generally, as with most other authorities, the main client group has been older people, but this will gradually change with the introduction of Self Directed Support and other initiatives such as ‘personalisation’.
Glasgow City Council’s Telecare Service Contd.
In the last 2 years approximately 150 extra telecare devices have been installed to support people in their own homes.
The expansion of the service has been limited to an extent due to other factors (e.g. modernisation programme involving 10,000 people).
Cordia’s Direct Response Service Centre.
Cordia’s Direct Response Service Centre provides a 24 hour call handling and response service.
Generally, the basic community alarm alerts are directed to Cordia’s call handling centre. A smaller number of supported living providers and family receive alerts from service users.
The service answers and responds to a large number of emergency calls each month.
In December 2010 the centre handled 52,777 emergency calls and made 780 home visits.
Anyone can apply for the basic telecare system at present, including prospective service users, professionals and friends and family.
At present Social Workers and OTs refer for ‘extra’ telecare devices.
Prospective service users are unable to refer for ‘extra’ telecare devices themselves.
Future of GCC’s Telecare Service
Ongoing training for frontline staff
Development of assessor’s guide
Assessment Tools (lifestyle monitoring)
Further Information on Telecare
GCC’s main equipment supplier:
Joint Improvement Team’s Practice Guides:
Telecare database which is particularly useful for families/service users who want to purchase equipment privately: