Oral presentation 02 waikiki hotels final final final

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Oral presentation 02 waikiki hotels final final final

  1. 1. What? Needs Analysis in a hotel in Waikiki Why? Reliability of sources and methods Purpose 1º Compare sources and methods 2º Report findings How? Qualitative techniques
  2. 2. Long L. West Multiple Sources and Methods Goals Job Language Prince Analysis Unit of analysis: Tasks Triangulation
  3. 3. Methodology ● Participant observation. -Reasons for its adoption as a method: ● Rebeca was interested “not only in identifying but in experiencing tasks and situations, the language they hear and the language they use.”
  4. 4. A day in the life of day-shift hotel maids at this hotel in Waikiki goes as follows:
  5. 5. Comparison of sources/methods ● METHODS: - Participant Observation
  6. 6. - Unstructured Interviews
  7. 7. -Questionnaires
  8. 8. Sources Hoursekeepers ●
  9. 9. various supervisors, ● executive housekeeper, ● human resources person, ● task force meetings, ● morning briefings, ● housekeeping room, ● documents, etc. ●
  10. 10. Several Task Force Predictions were questioned by participant observation. ● One situation in particular occurred twice: guests with no key asking to be let into their rooms. -First situation: interaction between a 10 year old girl with the observer´s trainer. -Second situation: a group of teen succer players interaction with Chris (the supervisor).
  11. 11. Participant Observation led to identification of “new” sources: ● Morning briefings ● The housekeeping
  12. 12. ● Paged messages
  13. 13. Morning Briefings ● ● The most important source of English for the Housekeepers. Housekeepers The issues dealt with at these meetings range from: -strictly related to daily work/intitutional information/ institutional bonding -problems related to personal feeling and touchy situations.
  14. 14. Unstructured Interviews
  15. 15. -Do maids need English for work? - What is useful to learn in an English class?
  16. 16. Do maids need English for work? A day shift housekeeper
  17. 17. Do maids need English for work? An evening housekeeper in charge of a public area
  18. 18. Do maids need English for work? A supervisor
  19. 19. Do maids need English for work? The human resources person
  20. 20. Do maids need English for work? The executive housekeeper
  21. 21. Do maids need English for work? NO YES Day shift housekeeper Evening housekeeper Supervisor Human resources person Executive housekeeper
  22. 22. What is useful to learn in an English class? The executive housekeeper Work terminology
  23. 23. What is useful to learn in an English class? The housekeeper in charge of the eveninig shift Name the things in the hotel
  24. 24. What is useful to learn in an English class? The day shift housekeeper “Simple English”
  25. 25. What is useful to learn in an English class? The day shift housekeeper Guests' questions
  26. 26. Questionnaires
  27. 27. Questionnaires ● English ● Three morning breefings ● Similar results
  28. 28. U ● ● Questionnaires N English at work? Do you speak R E L IA B Do you have communication problems? L E !
  29. 29. Questionnaires ● ● Many questions were left unanswered Little information related to language or tasks
  30. 30. Findings Little English is used Lack of English does not affect work Institutional representatives believe maids need English
  31. 31. Conclusion Different actors Different objective and felt needs
  32. 32. Conclusions Qualitative research techniques Multiple sources Triangulation
  33. 33. Unstructured Interviews

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