Imagination Google UK CIO Summit

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Presentation given to the Google UK event at Altitude, Millbank, London, on 23 June 2010

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  • How do we address this cultural change within the IT function? Subject for another day!
  • Helps the cultural change?
  • Mechanical problems = unable to contact; unable to diary; memory sticks etc,
  • The influence story?
  • Imagination Google UK CIO Summit

    1. 1. Delivering Collaborative Value Software as a Service and Google Apps Matt Ballantine - Imagination
    2. 2. What I will cover <ul><ul><li>Why cloud & approach taken? </li></ul></ul><ul><ul><li>Outcomes achieved and lessons learned? </li></ul></ul><ul><ul><li>Who are Imagination? </li></ul></ul>
    3. 3. What I will cover <ul><ul><li>Why cloud & approach taken? </li></ul></ul><ul><ul><li>Outcomes achieved and lessons learned? </li></ul></ul><ul><ul><li>Who are Imagination? </li></ul></ul>
    4. 4. You might not know of us but… Some of our work may be familiar
    5. 5. Who is Matt Ballantine? A brief biog www.imagination.com blog.mattballantine.com
    6. 6. Collaborating globally The geographic complexity
    7. 7. What I will cover <ul><ul><li>Why cloud & approach taken? </li></ul></ul><ul><ul><li>Outcomes achieved and lessons learned? </li></ul></ul><ul><ul><li>Who are Imagination? </li></ul></ul>
    8. 8. Porter’s Five Forces An MBA interlude
    9. 9. IT has a lot of explaining to do We don’t start from the moral high ground
    10. 10. Responding to the competitive challenge Redefining the role of the IT team To help Imagination become a more collaborative, more innovative, more creative global organisation by: Moving from being the experts in technology… … to becoming experts in how the organisation uses and exploits technology to best commercial advantage
    11. 11. Delivering services Leaving the technology to the experts
    12. 12. Elements of the project plan Set up team Define biz obj Create budget Vendor eval Budget sign-off Vendor sign-off Awareness communications Readiness communications Support comms Pilot Group 1 Train Google Guides Pilot 2 Data Migration Migration Technical Planning Service Take-on S O N D J F M A
    13. 13. Key objectives of the collaboration project Defined by the business, not by IT Accessible information distributed globally between team members which enables us to do the right things, at the right time, in the right place. <ul><ul><li>Strengthen relationships with current and future clients </li></ul></ul><ul><ul><li>Deepen engagement amongst employees </li></ul></ul><ul><ul><li>Maximise value for our clients and our company </li></ul></ul>
    14. 14. Elements of the project plan Set up team Define biz obj Create budget Vendor eval Budget sign-off Vendor sign-off Awareness communications Readiness communications Support comms Pilot Group 1 Train Google Guides Pilot 2 Data Migration Migration Technical Planning Service Take-on S O N D J F M A
    15. 15. Elements of the project plan Set up team Define biz obj Create budget Vendor eval Budget sign-off Vendor sign-off Awareness communications Readiness communications Support comms Pilot Group 1 Train Google Guides Pilot 2 Data Migration Migration Technical Planning Service Take-on S O N D J F M A
    16. 16. Elements of the project plan Set up team Define biz obj Create budget Vendor eval Budget sign-off Vendor sign-off Awareness communications Readiness communications Support comms Pilot Group 1 Train Google Guides Pilot 2 Data Migration Migration Technical Planning Service Take-on S O N D J F M A
    17. 17. Elements of the project plan Set up team Define biz obj Create budget Vendor eval Budget sign-off Vendor sign-off Awareness communications Readiness communications Support comms Pilot Group 1 Train Google Guides Pilot 2 Data Migration Migration Technical Planning Service Take-on S O N D J F M A
    18. 18. Elements of the project plan Set up team Define biz obj Create budget Vendor eval Budget sign-off Vendor sign-off Awareness communications Readiness communications Support comms Pilot Group 1 Train Google Guides Pilot 2 Data Migration Migration Technical Planning Service Take-on S O N D J F M A
    19. 19. Elements of the project plan Set up team Define biz obj Create budget Vendor eval Budget sign-off Vendor sign-off Awareness communications Readiness communications Support comms Pilot Group 1 Train Google Guides Pilot 2 Data Migration Migration Technical Planning Service Take-on S O N D J F M A
    20. 20. Team tools project Key elements <ul><ul><li>Engaged key stakeholders </li></ul></ul><ul><ul><ul><li>met with Group Board, all Head of Department, and all PAs </li></ul></ul></ul><ul><ul><li>Building trust </li></ul></ul><ul><ul><ul><li>Ops Director sponsor </li></ul></ul></ul><ul><ul><ul><li>transparency </li></ul></ul></ul><ul><ul><ul><li>individualised benefits </li></ul></ul></ul><ul><ul><li>Set key business objectives </li></ul></ul><ul><ul><ul><li>driven by improving the business, not improving the tech </li></ul></ul></ul><ul><ul><li>Drew on business expertise </li></ul></ul><ul><ul><ul><li>project team & Google Guides </li></ul></ul></ul><ul><ul><li>Drew on partner expertise for migration experience </li></ul></ul><ul><ul><ul><li>Paul Rigby ( www.ingensys.net ) & Ancoris ( www.ancoris.com ) </li></ul></ul></ul>
    21. 21. What I will cover <ul><ul><li>Why cloud & approach taken? </li></ul></ul><ul><ul><li>Outcomes achieved and lessons learned? </li></ul></ul><ul><ul><li>Who are Imagination? </li></ul></ul>
    22. 22. What’s been delivered Key elements <ul><li>Phase 1 </li></ul><ul><ul><li>600 Email/Calendar/Contacts/Tasks/Groups/Video user accounts + support processes + training (80%) (migration & ongoing) </li></ul></ul><ul><li>Phase 1.1 </li></ul><ul><ul><li>BES - Cloudreach ( http://www.cloudreach.co.uk/ ) </li></ul></ul><ul><li>Phase 1.2 </li></ul><ul><ul><li>Hardware decommission </li></ul></ul><ul><li>Phase 2 </li></ul><ul><ul><li>Docs/Sites (a methodology, not a big bang) </li></ul></ul>
    23. 23. Aims for the project Key business goals <ul><ul><li>Strengthen relationships with current and future clients </li></ul></ul><ul><ul><li>Deepen engagement amongst employees </li></ul></ul><ul><ul><li>Maximise value for our clients and our company </li></ul></ul>
    24. 24. Strengthen client relationships <ul><li>Short term: </li></ul><ul><ul><li>meeting invites; </li></ul></ul><ul><ul><li>shared calendars; </li></ul></ul><ul><ul><li>sharing calendars; </li></ul></ul><ul><li>Results so far: </li></ul><ul><ul><li>38% agreed that tools make it easier to collaborate with clients </li></ul></ul><ul><li>Challenges: </li></ul><ul><ul><li>clients’ infosec departments </li></ul></ul>
    25. 25. Deepen employee engagement <ul><li>Short term </li></ul><ul><ul><li>IM; </li></ul></ul><ul><ul><li>improved service to remote offices; </li></ul></ul><ul><li>Results so far: </li></ul><ul><ul><li>60% agreed that tools make it easier to collaborate with colleagues </li></ul></ul><ul><li>Challenges </li></ul><ul><ul><li>constant learning (instead of blocks of release) - the divide may emerge between those who learn and those who don't </li></ul></ul>
    26. 26. Maximise value <ul><li>Short term </li></ul><ul><ul><li>network traffic stability (no increase); </li></ul></ul><ul><ul><li>server decomm (1/4 of total global estate; £12k air con); </li></ul></ul><ul><li>Results so far:  </li></ul><ul><ul><li>£125k v £540k 3-year cost; </li></ul></ul><ul><ul><li>2 months to return to pre-project support ticket levels </li></ul></ul><ul><ul><li>52% say have an easier working life  </li></ul></ul><ul><ul><li>44% faster access to knowledge 33% working faster </li></ul></ul>
    27. 27. The 3-year costs: Consultancy & Additional Staff Software Hardware Imagination Resource/Time
    28. 28. What lessons have been learned? <ul><ul><li>Business buy in comes from business ownership </li></ul></ul><ul><ul><li>SaaS enables focus on business change rather than technology change </li></ul></ul><ul><ul><li>IT role evolving quickly into one of business change facilitation rather than technology delivery </li></ul></ul>

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