7/12/2012Presented to Q-Steering Committee                      Wednesday 20June-2012                          By: Bilal A...
Agenda• Introduction• Terminology & Nomenclature• Principles and Purposes of Documentation                                ...
Introduction• World War II, the Britain MoD sought to reduce  the amount of mistakes, and resulting  accidents, during the...
Introduction• In (1966) the UK Government led a campaign for  quality and reliability using the slogan                    ...
Terminology & Nomenclature• Document – “any supporting of evidence medium  which is retrievable and traceable anytime duri...
Terminology & Nomenclature• “Change Control”: refers to a formal process used  to ensure that changes to a controlled docu...
Terminology & Nomenclature• “Controlled Document” refers to Standard  Operating Procedures (SOP) and forms that have  cont...
Terminology & Nomenclature• “Effective Date” is the date that a document  becomes effective for use. The time difference  ...
Terminology & References• Record: Document stating results achieved or  providing evidence of activities performed.       ...
Terminology & References• Regulatory Compliance (RC) used to describe the  policies and processes which organizations have...
Terminology & References• Standard Operating Procedure (SOP): A document  describing how a certain part of a process shall...
Purpose of Documentation• To ensure all personnel know what to do, when  to do it and how?• Communication (Teams, coworker...
Principles of Documentation• Documents should be designed, prepared, reviewed  and distributed with care.                 ...
Preparing a Document• ATC adopts its own style in designing SOPs and  follows a standard format (first page):  A header w...
Preparing a Document• Second page and so on in an SOP:  Subsequent header & footer  Purpose                             ...
Preparing a Document• General considerations:  Font type is times New Roman                                              ...
Preparing a Document• For example: ATC-QA/101:  ATC- Advanced Technology Company  QA- Acronym for Quality Assurance Sect...
Revising a Document• To initiate a document change or draft a new SOP,  the originator must initiate a CCF & follow “Chang...
Retention , Archiving & Destruction• SOPs must be current, controlled, accessible,  retrievable and traceable.            ...
Review & Control of Documents• Documents shall be periodically reviewed.  • Recommended once/year (min requirements)• QA &...
Document Cycle                 7/12/2012
Document Hierarchy:                                             Management Responsibilities & Authorities,             Qua...
Quality Manual• Describing the written organization’s policies• Scope of QMS                                              ...
Standard Operating Procedures• Documents that describe processes from area to  another, or a combination of processes• Doc...
Forms, Templates, Checklists, etc… • Documents that specify the data requirements   called out in the various documents an...
Documentation Project            Top Management                     LAB
Functions of SOPs                • A planning document                • A Guidance tool                                   ...
ProcessCurrent Situation                    What we need?Deficiencies                         Q-Steering CommitteeOpportun...
7/12/2012Documentation will drive you to your destination.
Good Documentation Practices• Documentation is:  oAn objective evidence to promote consistency   and truthfulness in custo...
Good Documentation Practices• Concise: must tell the entire story and be  understood by the reader;    Standardized?     ...
Good Documentation Practices• Accurate: must be free of error;     Data shall be clear and not misleading                ...
Good Documentation Practices• Traceable: must provide the activity, who recorded  it, where, why & how;     Sign for what...
Good Documentation Practices• Prompt: must be documented at the time the  activity performed;   Do not use sticky notes o...
Summary• Not documented means: NOT DONE• SOPs are redundant if outdated, not implemented  or not followed.                ...
Documentation MUST
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Documentation MUST

  1. 1. 7/12/2012Presented to Q-Steering Committee Wednesday 20June-2012 By: Bilal Al-kadri http://kw.linkedin.com/in/balkadri
  2. 2. Agenda• Introduction• Terminology & Nomenclature• Principles and Purposes of Documentation 7/12/2012• Document Hierarchy• SOPs• Document Preparation & Implementation• Good Documentation Practices• Summary
  3. 3. Introduction• World War II, the Britain MoD sought to reduce the amount of mistakes, and resulting accidents, during the manufacture of munitions. 7/12/2012• Dealing with suppliers, MoD insisted on seeing procedures for the making of a product, which then was inspected to ensure consistency.
  4. 4. Introduction• In (1966) the UK Government led a campaign for quality and reliability using the slogan 7/12/2012 o"Quality is Everyones Business."• In 1971, the British Standard BS 9000 was developed as a quality assurance standard for the electronics industry.
  5. 5. Terminology & Nomenclature• Document – “any supporting of evidence medium which is retrievable and traceable anytime during its life cycle”, this includes: 7/12/2012 SOP, Record, JD, Manual, CD, DVD, SAP, Picture, Label, Contract, Agreement, Memo, etc…
  6. 6. Terminology & Nomenclature• “Change Control”: refers to a formal process used to ensure that changes to a controlled document are introduced in a controlled and coordinated 7/12/2012 manner.• “Approved Master Document” is an original signed document. The approval signature indicates approval for issuance and use.
  7. 7. Terminology & Nomenclature• “Controlled Document” refers to Standard Operating Procedures (SOP) and forms that have controlled distribution and are subject to Change 7/12/2012 Control procedures.• “Uncontrolled Document”: A document that is not subject to amendments, changes or revisions and not traceable.
  8. 8. Terminology & Nomenclature• “Effective Date” is the date that a document becomes effective for use. The time difference between the Issuance and Effective Dates is to 7/12/2012 ensure adequate time for personnel training prior to procedure implementation.• “Issuance Date” is the date that a controlled document is finalized and issued to a department. The document does not become effective for use until the effective date.
  9. 9. Terminology & References• Record: Document stating results achieved or providing evidence of activities performed. 7/12/2012• Policy: “A predetermined course of action established as a guide toward accepted business strategies and objectives”• Procedure: “A method by which a policy can be accomplished; it provides the instructions necessary to carry out a policy statement”.
  10. 10. Terminology & References• Regulatory Compliance (RC) used to describe the policies and processes which organizations have in place to ensure that they follow the very many 7/12/2012 laws, rules and regulations put in place.• Quality Management System (QMS): Management system to direct and control and organization with regards to quality.• Quality Control: Part of the quality management focused on fulfilling quality requirements.
  11. 11. Terminology & References• Standard Operating Procedure (SOP): A document describing how a certain part of a process shall be done, including who is responsible for which tasks. 7/12/2012• Quality Assurance: All actions that are taken to ensure that a development organization delivers products that meet performance requirements and adhere to standards and procedures.
  12. 12. Purpose of Documentation• To ensure all personnel know what to do, when to do it and how?• Communication (Teams, coworkers, suppliers, 7/12/2012 customers, etc…)• Follow and comply with local laws, regulations International Standards• Provides audit trail
  13. 13. Principles of Documentation• Documents should be designed, prepared, reviewed and distributed with care. 7/12/2012• Documents should be approved, signed & dated by appropriate authorized persons;  No document change without authorization  (CCF Procedure)
  14. 14. Preparing a Document• ATC adopts its own style in designing SOPs and follows a standard format (first page): A header with company’s logo, SOP title, type, 7/12/2012 No. , current version, effective date, page# A footer with control documentation statement Signatures History Record & distribution
  15. 15. Preparing a Document• Second page and so on in an SOP: Subsequent header & footer Purpose 7/12/2012 Scope Responsibilities Process Related Documents References
  16. 16. Preparing a Document• General considerations: Font type is times New Roman 7/12/2012 Font size 11 point header/footer, 12 point for text, 12 or 13 bold for (sub) Section titles Date format: dd-mm-year Each SOP has a unique identifying number
  17. 17. Preparing a Document• For example: ATC-QA/101: ATC- Advanced Technology Company QA- Acronym for Quality Assurance Section 7/12/2012 101-a 3-digit SOP number• Examples of indexing for other sections unless chosen by process owners: • Finance – FIN; Purchasing– PUR; • Human Resources – HR; Warehouses – WHS; • Regulatory Compliance-RC; Laboratory- LAB
  18. 18. Revising a Document• To initiate a document change or draft a new SOP, the originator must initiate a CCF & follow “Change Control Management” SOP No: ATC-QA/102. 7/12/2012• If a document undergoes a substantive revision, version number will increase by a full increment • Version 1.0 to 2.0• If a document undergoes a substantive revision, version number will increase by a single digit • Version 1.0 to 1.1
  19. 19. Retention , Archiving & Destruction• SOPs must be current, controlled, accessible, retrievable and traceable. 7/12/2012• Obsolete documents that are no longer used by a department shall be retained for min 2 years.• Financial records are retained for lifetime.• Electronic documents shall always be controlled.
  20. 20. Review & Control of Documents• Documents shall be periodically reviewed. • Recommended once/year (min requirements)• QA & Document Control Center are responsible to 7/12/2012 ensure that issued documents are controlled, effective and implemented• Use of electronic signatures, as well as electronic maintenance and submission, is an acceptable substitution for paper, when practical.
  21. 21. Document Cycle 7/12/2012
  22. 22. Document Hierarchy: Management Responsibilities & Authorities, Quality Manual and the elements of a QMS Quality Objectives 7/12/2012 Who, When, What, Where and How SOPs (Policies & Procedures) Evidence & Results Forms, Templates, Checklists, Records
  23. 23. Quality Manual• Describing the written organization’s policies• Scope of QMS 7/12/2012• Documenting quality policy & quality objectives• Description of organization• Identification of processes• Description of processes interactions• Inclusion or reference of procedures
  24. 24. Standard Operating Procedures• Documents that describe processes from area to another, or a combination of processes• Documents needed to ensure effective planning, 7/12/2012 operation, and control of the processes• Departmental specific• Step by step instructions
  25. 25. Forms, Templates, Checklists, etc… • Documents that specify the data requirements called out in the various documents and/or • Specific data sources, or graphically indicate 7/12/2012 requirements or state specifications • Many of the forms are used as records once they are filled in and filed, although specific records are required at all levels • Complementary documents to SOPs
  26. 26. Documentation Project Top Management LAB
  27. 27. Functions of SOPs • A planning document • A Guidance tool 7/12/2012 • A means of protection • A decision-making tool • An evidence of conformance
  28. 28. ProcessCurrent Situation What we need?Deficiencies Q-Steering CommitteeOpportunities for improvements Commitment 7/12/2012Variances Sourcing Documentation Training Action Request Audit (Internal & External) How much time do I need??
  29. 29. 7/12/2012Documentation will drive you to your destination.
  30. 30. Good Documentation Practices• Documentation is: oAn objective evidence to promote consistency and truthfulness in customer care & workplace. oAn effective communication among members of the team and coworkers. 7 GDPs shall be put in practice
  31. 31. Good Documentation Practices• Concise: must tell the entire story and be understood by the reader; Standardized? 7/12/2012 Easy for all to use & follow? A complete story?• Legible: must be easy to read; Can everyone read what is written?
  32. 32. Good Documentation Practices• Accurate: must be free of error;  Data shall be clear and not misleading 7/12/2012• Truthful: must be free of assumptions;  Data shall be factual and not falsified
  33. 33. Good Documentation Practices• Traceable: must provide the activity, who recorded it, where, why & how;  Sign for what you record 7/12/2012  Who signed for a particular activity  When it was recorded  History of the document or record
  34. 34. Good Documentation Practices• Prompt: must be documented at the time the activity performed;  Do not use sticky notes or mark on hands  Don’t blindly trust your memory• Permanent: must not be erasable or fade overtime;  Do not use pencils “can be erased”  Use ball point blue or black ink
  35. 35. Summary• Not documented means: NOT DONE• SOPs are redundant if outdated, not implemented or not followed. 7/12/2012• Documents must be standardized across all• Objective evidence proves that something exists and true.• Good Documentation Practices is a crucial part of a well reputed company

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