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Staff Tech Training Extended Edition

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how to engage your staff about technology while having a good time. Presented At CIL2008

how to engage your staff about technology while having a good time. Presented At CIL2008

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  • Announce where slides are in the program book for the Conference. If you don’t do paper, just go to my blog and there will be a slideshare of the presentation up there.

Transcript

  • 1. Technology Training for Library Staff: Computers In Libraries 2008 Preconference Workshop W9 and Learning Track Session D302 Creativity Works!!
  • 2. Creating A Technology Petting “Zoo” Facilitating a “learning-by- play” environment for effective technology training Sunday April 6 th /Wednesday April 9 th , 2008
  • 3. Presented by: Annette Gaskins, Technical Resources Librarian Harford Co. Public Library 1221 A Brass Mill Road, Belcamp, MD 21017 [email_address]
  • 4. Presented by: Maurice Coleman Technical Trainer Harford Co. Public Library 1221 A Brass Mill Road, Belcamp, MD 21017 http://baldgeek.wordpress.com im/twitter: baldgeekinmd
  • 5. About our state We are here
  • 6. About our system Over 1 mil. Volumes 11 Branches/Two Service Vehicles Almost 4 mil circ Amish, Rural, Farm, Suburban and Urban patrons. For FY 07
  • 7. Why Petting Zoo? YA Comm . Staff Survey Learning 2.0 High Buy-In Tech Fair/ Petting Zoo
  • 8. Green Flag
    • Now train all public service staff and most of the support staff in the entire system
    • …… ..without interrupting public service.
  • 9. First Steps..
    • Get organized & Get help
    • Get buy-in & Get excited
    • Use the Tools
  • 10. First Steps – Content What would work? How do we best use their time? How do we make it relate to all?
  • 11. Content –These Six? Wikis/Open Source – Work Tool Gaming – Part of Collection Streaming Media – Info Source IM/Myspace – Reference Blogging – Expert Knowledge MP3’s/IPods – Patron Use (Audiobooks)
  • 12. First Steps – Expected Outcomes Introduction and comfort with new stuff Chance to try hands on Meet 23 Things and Learning 2.0 Relate to staff at all levels Emphasize key concepts
  • 13. First Step – Support
      • Visible Support from Top
      • Realistic Scheduling around Fair
      • Financial Support
  • 14. Taking Shape – Timing
    • Hey, we open late on Wednesdays
    • One hour lecture- two hour lab
    • Class of 36
    • 6/6/20 and overlap
    • Be aware of time
  • 15. Taking Shape – People
    • Two For The Show
    • Two Trainers (at least)
    • Station Masters
    • Station Staff
  • 16. Taking Shape – Even More People Host/Hostesses and 2.0 Registration Geek and Facility Support Partnership with Big Box Store
  • 17. Taking Shape – Finding People
    • Early Adopters
    • “ Techie Types” at all levels
    • Pages/Teen/Younger Adult Staff
  • 18. Taking Shape – Finding People
    • Staff with kids and teens
    • Trainers in the system
    • The Curious Learner
  • 19. Taking Shape - Space Adequate size and parking Space to move and hear Electronic Infrastructure Good flow
  • 20.  
  • 21.  
  • 22. Preparation - Equipment
      • Computers/Keyboards/Mice
      • Projectors
      • Projection Surfaces
      • Extension Cords and Cables
  • 23.  
  • 24. Preparation - Equipment
      • Internet Connections/Hubs/Routers
      • Do a DRY RUN!
      • Label, Label, Label
  • 25. Preparation - Big Day Presentation and Trainee comfort Presentation content Sign, Sign, everywhere a sign Seating Option
  • 26.  
  • 27. Big Day – Scheduling Minds
        • Overlap/Breaks / Lunch
        • Minimum/maximum numbers
        • Team skills and personalities
        • Communicate again and again
        • The luxury of the floater
  • 28. Running the Fair – One Practice and practice some more Do a Full Scale Dry Run Plenty of equipment is good
  • 29. Running the Fair - Two Sign, Sign, everywhere a sign Patience is a virtue HAVE FUN!!!
  • 30. Running the Fair – Three The other shoe will drop Learn to let go and let the chips fall Troubleshooters Identified
  • 31. Running the Fair – Four Tell the people where to go. Tell the people how to get there. Tell them what to do when they get there.
  • 32. Potholes Change in Technology Equipment and Connections Presentation comfort
  • 33. Really Big Observation
    • The gaming station drew a lot of interest because it was more fun and exciting, and it served as a break from all the “serious stuff.”
    • People occasionally needed to be herded along to the next stop.
  • 34. Observations
    • Keep people moving
    • Blog as you go
    • You can’t please all the people all the time
    • Handouts
  • 35. Observations
    • Document the Zoo
    • Blog
    • Photograph
    • Survey
    • Anecdotal
  • 36. Results and Outcomes Introduction and comfort with new stuff. Chance to try hands on. Meet 23 Things and Learning 2.0. Relate to staff at all levels. Emphasize key concepts.
  • 37. Results and Outcomes
    • New project? New Wiki!
    • del.icio.us at the Reference Desk!
    • Photo sharing done regularly.
    • Blogging for work and personal use.
  • 38. Results and Outcomes
    • Staff got a break from usual routines.
    • Staff got to bond through play.
    • Added new technologies to orientation.
    • Library has a number of active blogs.
    • Higher number of signups for 23 Things.
  • 39. Results and Outcomes
    • Staff can truly engage patrons about new technology.
    • System commitment to using “learning though play”models in other training.
    • Commitment to “near future” continued learning about new technologies.
  • 40. A Taste of the Fair: You too went to the Zoo..
  • 41. Petting Zoo – The Presentation
  • 42. Web 2.0 Quick Hits – Digital Media
    • Streaming Media
    • Digital Photo Sharing
  • 43. Web 2.0 Quick Hits - Blogs
    • Creative Tools
    • Organizing Tools
  • 44. Web 2.0 Quick Hits -Collaboration
    • Wikis
    • Open Source
  • 45. Knowledge Base - Web 1 .0
    • Provider Driven Content
    Provide to Request From Content Providers End Users
  • 46. Knowledge Base - Web 1 .0
    • Web pages
    • eMail
    • Search engines
  • 47. Knowledge Base - Web 2 .0
    • User Driven Content
    USERS PROVIDERS
  • 48. Knowledge Base - Web 2 .0
    • User Created Content
    • YouTube , RSS, Wikis, Blogs,
    • Podcasting, IM-ing, Tagging,
    • Social networking, Open Source, Mashups
  • 49. Knowledge Base - Library 2 .0
    • A definition:
    • Library 2.0 is using these new tools to interact
    • WITH the customer, and allowing the
    • customer to use these tools to participate with
    • the library to satisfy information and entertainment needs.
  • 50. Librarians and 2.0
    • Some parts of the www are like the wild wild west…
    • Evolution (in-flux/unstable)
    • Our job is to help end user to validate sources
    • Help patrons experience and experiment.
  • 51. Tagging
    • A tag is a keyword attached to information
    • (e.g. a picture, article, post or video clip),
    • describing the item and enabling keyword classification and location.
    • Vital to understanding Web 2.0
  • 52. Petting Zoo – The Visual Evidence
  • 53.  
  • 54.  
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  • 60.  
  • 61.  
  • 62.  
  • 63.  
  • 64.  
  • 65.  
  • 66.  
  • 67.  
  • 68. Links
    • http://hcpltechfair.blogspot.com
    • Links to HCPL 23 things blogs here.
    • On Flickr: baldgeekinmd
    • Maurice’s blog : http://baldgeek.wordpress.com
    • Best Buy http://www.bestbuy.com
    • Circuit City http://www.circuitcity.com