Staff Tech Training Extended Edition

Technology Training for Library Staff: Computers In Libraries 2008 Preconference Workshop W9 and Learning Track Session D302 Creativity Works!!

Creating A Technology Petting “Zoo” Facilitating a “learning-by- play” environment for effective technology training Sunday April 6 th /Wednesday April 9 th , 2008

Presented by: Annette Gaskins, Technical Resources Librarian Harford Co. Public Library 1221 A Brass Mill Road, Belcamp, MD 21017 [email_address]

Presented by: Maurice Coleman Technical Trainer Harford Co. Public Library 1221 A Brass Mill Road, Belcamp, MD 21017 http://baldgeek.wordpress.com im/twitter: baldgeekinmd

About our state We are here

About our system Over 1 mil. Volumes 11 Branches/Two Service Vehicles Almost 4 mil circ Amish, Rural, Farm, Suburban and Urban patrons. For FY 07

Why Petting Zoo? YA Comm . Staff Survey Learning 2.0 High Buy-In Tech Fair/ Petting Zoo

Green Flag

Now train all public service staff and most of the support staff in the entire system

…… ..without interrupting public service.

First Steps..

Get organized & Get help

Get buy-in & Get excited

Use the Tools

First Steps – Content What would work? How do we best use their time? How do we make it relate to all?

Content –These Six? Wikis/Open Source – Work Tool Gaming – Part of Collection Streaming Media – Info Source IM/Myspace – Reference Blogging – Expert Knowledge MP3’s/IPods – Patron Use (Audiobooks)

First Steps – Expected Outcomes Introduction and comfort with new stuff Chance to try hands on Meet 23 Things and Learning 2.0 Relate to staff at all levels Emphasize key concepts

First Step – Support

Visible Support from Top

Realistic Scheduling around Fair

Financial Support

Taking Shape – Timing

Hey, we open late on Wednesdays

One hour lecture- two hour lab

Class of 36

6/6/20 and overlap

Be aware of time

Taking Shape – People

Two For The Show

Two Trainers (at least)

Station Masters

Station Staff

Taking Shape – Even More People Host/Hostesses and 2.0 Registration Geek and Facility Support Partnership with Big Box Store

Taking Shape – Finding People

Early Adopters

“ Techie Types” at all levels

Pages/Teen/Younger Adult Staff

Taking Shape – Finding People

Staff with kids and teens

Trainers in the system

The Curious Learner

Taking Shape - Space Adequate size and parking Space to move and hear Electronic Infrastructure Good flow

Preparation - Equipment

Computers/Keyboards/Mice

Projectors

Projection Surfaces

Extension Cords and Cables

Preparation - Equipment

Internet Connections/Hubs/Routers

Do a DRY RUN!

Label, Label, Label

Preparation - Big Day Presentation and Trainee comfort Presentation content Sign, Sign, everywhere a sign Seating Option

Big Day – Scheduling Minds

Overlap/Breaks / Lunch

Minimum/maximum numbers

Team skills and personalities

Communicate again and again

The luxury of the floater

Running the Fair – One Practice and practice some more Do a Full Scale Dry Run Plenty of equipment is good

Running the Fair - Two Sign, Sign, everywhere a sign Patience is a virtue HAVE FUN!!!

Running the Fair – Three The other shoe will drop Learn to let go and let the chips fall Troubleshooters Identified

Running the Fair – Four Tell the people where to go. Tell the people how to get there. Tell them what to do when they get there.

Potholes Change in Technology Equipment and Connections Presentation comfort

Really Big Observation

The gaming station drew a lot of interest because it was more fun and exciting, and it served as a break from all the “serious stuff.”

People occasionally needed to be herded along to the next stop.

Observations

Keep people moving

Blog as you go

You can’t please all the people all the time

Handouts

Observations

Document the Zoo

Blog

Photograph

Survey

Anecdotal

Results and Outcomes Introduction and comfort with new stuff. Chance to try hands on. Meet 23 Things and Learning 2.0. Relate to staff at all levels. Emphasize key concepts.

Results and Outcomes

New project? New Wiki!

del.icio.us at the Reference Desk!

Photo sharing done regularly.

Blogging for work and personal use.

Staff got a break from usual routines.

Staff got to bond through play.

Added new technologies to orientation.

Library has a number of active blogs.

Higher number of signups for 23 Things.

Staff can truly engage patrons about new technology.

System commitment to using “learning though play”models in other training.

Commitment to “near future” continued learning about new technologies.

A Taste of the Fair: You too went to the Zoo..

Petting Zoo – The Presentation

Web 2.0 Quick Hits – Digital Media

Streaming Media

Digital Photo Sharing

Web 2.0 Quick Hits - Blogs

Creative Tools

Organizing Tools

Web 2.0 Quick Hits -Collaboration

Wikis

Open Source

Knowledge Base - Web 1 .0

Provider Driven Content

Provide to Request From Content Providers End Users

Web pages

eMail

Search engines

User Driven Content

USERS PROVIDERS

User Created Content

YouTube , RSS, Wikis, Blogs,

Podcasting, IM-ing, Tagging,

Social networking, Open Source, Mashups

Knowledge Base - Library 2 .0

A definition:

Library 2.0 is using these new tools to interact

WITH the customer, and allowing the

customer to use these tools to participate with

the library to satisfy information and entertainment needs.

Librarians and 2.0

Some parts of the www are like the wild wild west…

Evolution (in-flux/unstable)

Our job is to help end user to validate sources

Help patrons experience and experiment.

Tagging

A tag is a keyword attached to information

(e.g. a picture, article, post or video clip),

describing the item and enabling keyword classification and location.

Vital to understanding Web 2.0

Petting Zoo – The Visual Evidence

Links

http://hcpltechfair.blogspot.com

Links to HCPL 23 things blogs here.

On Flickr: baldgeekinmd

Maurice’s blog : http://baldgeek.wordpress.com

Best Buy http://www.bestbuy.com

Circuit City http://www.circuitcity.com

Staff Tech Training Extended Edition

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