The Community Board: Building Local Community Balakrishna Chennupati Advisor: Eli Blevis

Motivation

Declining Social Interaction

Impact of Social Interaction Lower Crime Economic Prosperity Better Health Child Development

Lower Crime

Economic Prosperity

Better Health

Child Development

The Problem Create Online Interaction that facilitates Offline Interaction.

Create Online Interaction that facilitates

Offline Interaction.

Method Literature Review Ethnographic Study Review of existing Technologies Ideation Design Critique

Literature Review

Ethnographic Study

Review of existing Technologies

Ideation

Design Critique

Literature Review

P. Kollock. Design Principles for Online Communities. Harvard Conference on the Internet and Society, 1996. Repeated Social Interaction A Persistent Identity

P. Kollock. Design Principles for Online Communities. Harvard Conference on the Internet and Society, 1996.

Repeated Social Interaction

A Persistent Identity

Millen, D. R. and Patterson, J. F. Stimulating social engagement in a community network. In Proceedings of the 2002 ACM Conference on Computer Supported Cooperative Work (New Orleans, Louisiana, USA, November 16 - 20, 2002). CSCW '02. ACM, New York, NY, 306-313. Familiarity with other communication technologies drives participation. People who spend non-work time socializing and on internet activities participate more. Politically charged discussions increase participation.

Millen, D. R. and Patterson, J. F. Stimulating social engagement in a community network. In Proceedings of the 2002 ACM Conference on Computer Supported Cooperative Work (New Orleans, Louisiana, USA, November 16 - 20, 2002). CSCW '02. ACM, New York, NY, 306-313.

Familiarity with other communication technologies drives participation.

People who spend non-work time socializing and on internet activities participate more.

Politically charged discussions increase participation.

Dieberger, A., Dourish, P., Hook, K., Resnick, P., and Wexelblat, A. Social navigation: techniques for building more usable systems. interactions 7, 6 (Nov. 2000), 36-45. Users’ awareness of each other contributes to creating a social experience. Informs the users of appropriate behaviors. The space becomes more alive and inviting.

Dieberger, A., Dourish, P., Hook, K., Resnick, P., and Wexelblat, A. Social navigation: techniques for building more usable systems. interactions 7, 6 (Nov. 2000), 36-45.

Users’ awareness of each other contributes to creating a social experience.

Informs the users of appropriate behaviors.

The space becomes more alive and inviting.

Churchill, E. F., Nelson, L., Denoue, L., Helfman, J., and Murphy, P Sharing multimedia content with interactive public displays: a case study. In Proceedings of the 5th Conference on Designing interactive Systems: Processes, Practices, Methods, and Techniques (Cambridge, MA, USA, August 01 – 04, 2004). DIS '04. ACM, New York, NY, 7-16.

Churchill, E. F., Nelson, L., Denoue, L., Helfman, J., and Murphy, P Sharing multimedia content with interactive public displays: a case study. In Proceedings of the 5th Conference on Designing interactive Systems: Processes, Practices, Methods, and Techniques (Cambridge, MA, USA, August 01 – 04, 2004). DIS '04. ACM, New York, NY, 7-16.

Zhao, Q. A. and Stasko, J. T. What's happening?: the community awareness application. In CHI '00 Extended Abstracts on Human Factors in Computing Systems (The Hague, The Netherlands, April 01 - 06, 2000). CHI '00. ACM, New York, NY, 253-254.

Zhao, Q. A. and Stasko, J. T. What's happening?: the community awareness application. In CHI '00 Extended Abstracts on Human Factors in Computing Systems (The Hague, The Netherlands, April 01 - 06, 2000). CHI '00. ACM, New York, NY, 253-254.

Resnick, Paul and Vishant Shah. Photo Directories: A Tool for Organizing Sociability in Neighborhoods and Organizations. Working paper, September 2002. A leader produces the photo directory Makes use of his natural sociability. A way for individuals to signal willingness. Creates a sense of group identity.

Resnick, Paul and Vishant Shah. Photo Directories: A Tool for Organizing Sociability in Neighborhoods and Organizations. Working paper, September 2002.

A leader produces the photo directory

Makes use of his natural sociability.

A way for individuals to signal willingness.

Creates a sense of group identity.

Ethnographic Study

The Study Interviewed 6 people 4 women and 2 men Questions Asked Who do you know in the neighborhood? How did you meet them ? Do you want to know your neighbors? Did you see any signs of your neighbors? Do you participate in neighborhood activities?

Interviewed 6 people

4 women and 2 men

Questions Asked

Who do you know in the neighborhood?

How did you meet them ?

Do you want to know your neighbors?

Did you see any signs of your neighbors?

Do you participate in neighborhood activities?

Findings People are busy and think neighborhood interactions are a demand on time and privacy. People meet other people when they have a common interest. People want purposeful interactions.

People are busy and think neighborhood interactions are a demand on time and privacy.

People meet other people when they have a common interest.

People want purposeful interactions.

Findings Interactions happen in Public Space On the Porch, Street or in Public Events. Some people are not comfortable having people visit them at home. Acquaintance takes time. Some people are active and know a lot of people. House ownership affects participation.

Interactions happen in Public Space

On the Porch, Street or in Public Events.

Some people are not comfortable having people visit them at home.

Acquaintance takes time.

Some people are active and know a lot of people.

House ownership affects participation.

Review of Existing Social Networking Sites

Social Networking Sites General Social Networking Neighborhood Activity/Interest Location Based General Awareness Blogs

General Social Networking

Neighborhood

Activity/Interest

Location Based

General Awareness

SF zero

Twitter

Insights for Design

Increasing awareness of neighbors promotes interaction. Creating a persistent identity increases awareness. Need for a quick way to participate. Engage everyone , including tenants and short-term residents.

Increasing awareness of neighbors promotes interaction.

Creating a persistent identity increases awareness.

Need for a quick way to participate.

Engage everyone , including tenants and short-term residents.

Make use of active residents to foster connections. Provide recognizable incentive for participating. Provide opportunities for offline interaction. Enable people to meet people of similar interest.

Make use of active residents to foster connections.

Provide recognizable incentive for participating.

Provide opportunities for offline interaction.

Enable people to meet people of similar interest.

The Design: The Community Board

Website + Public Display awareness

Registration quick way

Posting Content in the campus| quick way

Content

Content recognizable incentive engage everyone

Content persistent identity active residents similar interest

Content engage everyone

Content offline interaction

Event Awareness offline interaction

Making Friends offline interaction

Verifying Authenticity active residents

Critique & Discussion Usability People not currently using existing services. A board that’s separate from the site. Privacy

Usability

People not currently using existing services.

A board that’s separate from the site.

Privacy

Conclusion

Thank you. Eli Blevis Erik Stolterman Kathleen Costello HCI Classmates All the HCI Faculty

Eli Blevis

Erik Stolterman

Kathleen Costello

HCI Classmates

All the HCI Faculty

Questions ?