The Community Board: Building Local Community

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In the Capstone project for my Masters in Human Computer Interaction Design at Indiana University, I worked on designing technology to promote interaction between …

In the Capstone project for my Masters in Human Computer Interaction Design at Indiana University, I worked on designing technology to promote interaction between
people in a neighborhood. The concept consists of a website and public displays that make people aware
of each other and activities in the neighborhood.

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  • I have been living in my apartment for two years now, and don’t know who lives next door.

Transcript

  • 1. The Community Board: Building Local Community Balakrishna Chennupati Advisor: Eli Blevis
  • 2. Motivation
  • 3. Declining Social Interaction
  • 4. Impact of Social Interaction
    • Lower Crime
    • Economic Prosperity
    • Better Health
    • Child Development
  • 5. The Problem
    • Create Online Interaction that facilitates
    • Offline Interaction.
  • 6. Method
    • Literature Review
    • Ethnographic Study
    • Review of existing Technologies
    • Ideation
    • Design Critique
  • 7. Literature Review
  • 8.
    • P. Kollock. Design Principles for Online Communities. Harvard Conference on the Internet and Society, 1996.
    • Repeated Social Interaction
    • A Persistent Identity
  • 9.
    • Millen, D. R. and Patterson, J. F. Stimulating social engagement in a community network. In Proceedings of the 2002 ACM Conference on Computer Supported Cooperative Work (New Orleans, Louisiana, USA, November 16 - 20, 2002). CSCW '02. ACM, New York, NY, 306-313.
    • Familiarity with other communication technologies drives participation.
    • People who spend non-work time socializing and on internet activities participate more.
    • Politically charged discussions increase participation.
  • 10.
    • Dieberger, A., Dourish, P., Hook, K., Resnick, P., and Wexelblat, A. Social navigation: techniques for building more usable systems. interactions 7, 6 (Nov. 2000), 36-45.
    • Users’ awareness of each other contributes to creating a social experience.
    • Informs the users of appropriate behaviors.
    • The space becomes more alive and inviting.
  • 11.
    • Churchill, E. F., Nelson, L., Denoue, L., Helfman, J., and Murphy, P Sharing multimedia content with interactive public displays: a case study. In Proceedings of the 5th Conference on Designing interactive Systems: Processes, Practices, Methods, and Techniques (Cambridge, MA, USA, August 01 – 04, 2004). DIS '04. ACM, New York, NY, 7-16.
  • 12.
    • Zhao, Q. A. and Stasko, J. T. What's happening?: the community awareness application. In CHI '00 Extended Abstracts on Human Factors in Computing Systems (The Hague, The Netherlands, April 01 - 06, 2000). CHI '00. ACM, New York, NY, 253-254.
  • 13.
    • Resnick, Paul and Vishant Shah. Photo Directories: A Tool for Organizing Sociability in Neighborhoods and Organizations. Working paper, September 2002.
    • A leader produces the photo directory
      • Makes use of his natural sociability.
    • A way for individuals to signal willingness.
    • Creates a sense of group identity.
  • 14. Ethnographic Study
  • 15.  
  • 16. The Study
    • Interviewed 6 people
      • 4 women and 2 men
    • Questions Asked
      • Who do you know in the neighborhood?
      • How did you meet them ?
      • Do you want to know your neighbors?
      • Did you see any signs of your neighbors?
      • Do you participate in neighborhood activities?
  • 17. Findings
    • People are busy and think neighborhood interactions are a demand on time and privacy.
    • People meet other people when they have a common interest.
    • People want purposeful interactions.
  • 18. Findings
    • Interactions happen in Public Space
      • On the Porch, Street or in Public Events.
      • Some people are not comfortable having people visit them at home.
    • Acquaintance takes time.
      • Some people are active and know a lot of people.
    • House ownership affects participation.
  • 19. Review of Existing Social Networking Sites
  • 20. Social Networking Sites
    • General Social Networking
    • Neighborhood
    • Activity/Interest
    • Location Based
    • General Awareness
    Blogs
  • 21.  
  • 22.  
  • 23.  
  • 24.  
  • 25.  
  • 26.  
  • 27.  
  • 28.  
  • 29.  
  • 30.  
  • 31.  
  • 32.  
  • 33.  
  • 34. SF zero
  • 35.  
  • 36. Twitter
  • 37. Insights for Design
  • 38.
    • Increasing awareness of neighbors promotes interaction.
    • Creating a persistent identity increases awareness.
    • Need for a quick way to participate.
    • Engage everyone , including tenants and short-term residents.
  • 39.
    • Make use of active residents to foster connections.
    • Provide recognizable incentive for participating.
    • Provide opportunities for offline interaction.
    • Enable people to meet people of similar interest.
  • 40. The Design: The Community Board
  • 41. Website + Public Display awareness
  • 42. Registration quick way
  • 43. Posting Content in the campus| quick way
  • 44. Content
  • 45. Content recognizable incentive engage everyone
  • 46. Content persistent identity active residents similar interest
  • 47. Content engage everyone
  • 48. Content offline interaction
  • 49. Event Awareness offline interaction
  • 50. Making Friends offline interaction
  • 51. Verifying Authenticity active residents
  • 52. Critique & Discussion
    • Usability
      • People not currently using existing services.
      • A board that’s separate from the site.
    • Privacy
  • 53. Conclusion
  • 54. Thank you.
    • Eli Blevis
    • Erik Stolterman
    • Kathleen Costello
    • HCI Classmates
    • All the HCI Faculty
  • 55. Questions ?