Hospitality - Front Office


Published on

Merit rated

Published in: Education, Travel, Business
  • Be the first to comment

No Downloads
Total views
On SlideShare
From Embeds
Number of Embeds
Embeds 0
No embeds

No notes for slide

Hospitality - Front Office

  1. 1. Presented by, S.Backia Lakshmi F1 Batch Staff in Charge : Mr.Vasanth
  2. 2. INTRODUCTION <ul><li>From the HOSPITALITY I have learnt lots and lots of information about hotel industry, restaurants , how to serve the people ,how to be a hotelier and what are the responsibilities of the front office executive and more information. It helps me to present me as a professional person in front of this industry. </li></ul>
  3. 3. TAJ HOTELS <ul><li>The Company opens its first hotel, the &quot; Taj Mahal Palace “ </li></ul><ul><li>It has played an important role in launching several of India's key tourist destinations, working in close association with the Indian Government in Mumbai, India </li></ul><ul><li>It also began its business in metropolitan hotels in the 1970s, opening the five-star deluxe hotel  Taj Coromandel  in Chennai in 1974. </li></ul><ul><li>During the 1990s, the Taj Group continued to expand its geographic and market coverage in India </li></ul><ul><li>Hotels operated by the Taj Group internationally are located in US, Australia, Dubai, Maldives, Malaysia, Sri Lanka, the United Kingdom, Yemen and Zambia. </li></ul>
  4. 4. HILTON HOTELS <ul><li>Founded in 1919 by  Conrad Hilton . Hilton bought his first hotel, the Mobley Hotel, in 1919 in  Cisco, Texas . </li></ul><ul><li>The first hotel to bear the Hilton name was the  Dallas Hilton , a high-rise that opened in  Dallas, Texas  in 1925. </li></ul><ul><li>In 1954 Hilton hotels bought the  Statler Hotel  chain, making it the largest hospitality company in the world. </li></ul><ul><li>In 1954, at the  Caribe Hilton Hotel 's Beachcomber Bar in  San Juan, Puerto Rico , Ramon “Monchito” Marrero created the  Piña Colada . </li></ul>
  5. 5. TAJ HOTELS <ul><li>Budjet :. All rooms have been refurbished and include all the superior room guest amenities .  </li></ul><ul><li>Luxury Suites : Spread over 950 sq ft (1 bedroom + 1 drawing room + 1 dining room + 1 powder room + 1 bathroom), spacious. Luxuriously appointed with central air conditioning and electronic safes. </li></ul><ul><li>Semi luxury : Spread over 1,250 sq ft (2 bedroom + 1 drawing room + 1 dining room + 2 bathrooms), spacious. All rooms enjoy data port facilities, 2 LCD / Plasma screens, direct dial telephone, tea and coffee maker, stocked mini bar, a hair dryer and a fax machine in the rooms.   </li></ul>
  6. 6. HILTON <ul><li>Budjet : All rooms have been refurbished and include all the superior room guest amenities.  </li></ul><ul><li>Luxury :The suite features has multiple city and water views. The private king bedroom includes a shower and bathtub, high-speed internet access. An additional full bathroom allows enough room to spread out and fully enjoy your stay. </li></ul><ul><li>Semi luxury: This unique layout provides rooms with spectacular views of the city. Each guest room offers a high-definition LCD TV, Hilton clock for portable MP3, work desk with desk-level outlets and with coffeemaker and mini bar. </li></ul>
  7. 7. SERVICES AND FACILITIES <ul><li>swimming pool </li></ul><ul><li>fitness center </li></ul><ul><li>beauty parlor </li></ul><ul><li>barber shop </li></ul><ul><li>travel desk </li></ul><ul><li>car rental </li></ul><ul><li>book shop </li></ul><ul><li>shopping arcade </li></ul><ul><li>currency exchange </li></ul><ul><li>doctor-on-call </li></ul><ul><li>steam, sauna, Jacuzzi and gymnasium </li></ul><ul><li>Automated Teller (ATM) </li></ul><ul><li>Bar Area </li></ul><ul><li>Concierge Desk </li></ul><ul><li>Foreign Currency Exchange </li></ul><ul><li>Gift Shop </li></ul><ul><li>Guest Activity/Recreation Desk </li></ul><ul><li>Laundry/Valet Service </li></ul><ul><li>Room Service </li></ul><ul><li>Safety Deposit Box </li></ul><ul><li>TAJ HOTELS </li></ul><ul><li>HILTON HOTELS </li></ul>
  8. 8. A CVGR GUEST <ul><li>Name of the guest :Mr. RAJESH </li></ul><ul><li>Type of guest :CVGR(company volume guaranteed rate) </li></ul><ul><li>Purpose of visit :Business client meeting </li></ul><ul><li>Date of Arrival :02-02-2011 </li></ul><ul><li>Date of Departure :05-02-2011 </li></ul><ul><li>Mode of payment :B.T.C (Bill to company) </li></ul><ul><li>Request :Airport pick-up & drop </li></ul><ul><li>Type of room :Standard </li></ul><ul><li>Room rate : 4800+Taxes </li></ul>
  9. 9. SERVICES PROVIDED BY FRONT OFFICE AND HOUSEKEEPING TO THE CVGR <ul><li>PRE ARRIVAL STAGE : The guest’s senior manager has called the hotel and booking a room for his staff for the purpose of business client meeting . </li></ul><ul><li>ON ARRIVAL STAGE : </li></ul><ul><li>welcoming the guest </li></ul><ul><li>welcome drink served </li></ul><ul><li>handling the key cards and welcome cards </li></ul><ul><li>bell boy used to carry his luggage </li></ul><ul><li>They present the pre-registered GRC for the guest signatures </li></ul>
  10. 10. <ul><li>ON STAY : Various types of services was provided during the guest stay. And for this type of guest conference hall should be provided. </li></ul><ul><li>DEPARTURE STAGE : </li></ul><ul><li>preparing bills </li></ul><ul><li>bell boy carry’s the guest luggage to the lobby. </li></ul><ul><li>mode of payment (bill to company) </li></ul><ul><li>AFTER DEPARTURE STAGE : They update the bill status and about the guest’s check-out to the reputed company. </li></ul>
  11. 11. WHY HOUSEKEEPING DEPT CONSIDERED TO BE BACK BONE OF A HOTEL <ul><li>Its one of the most integral dept with in the hotel, the housekeeping dept is responsible for the care & upkeep of all guestroom & public spaces. </li></ul><ul><li>No one wants to stay in a dirty place if it is It means a loss of business. </li></ul><ul><li>A more pleasant environment improves guest satisfaction and can increase guest’s use of services and frequent visits. </li></ul><ul><li>The impact of the housekeeping function on the success of a hotel’s operations cannot be underestimated </li></ul>
  12. 12. AMENITIES PROVIDED BY THE HOUSE KEEPING <ul><li>Mini Bar Smoke Detectors Television Work Des </li></ul><ul><li>Bath Tub satellite TV Dataport Wake-up Service </li></ul><ul><li>Laundry/Valet Services Safe Deposit Box Secretarial Service Phone Service </li></ul><ul><li>Bar Doorman Dry Cleaning Service </li></ul>
  13. 13. <ul><li>Advantages </li></ul><ul><li>Reduced staff/cost </li></ul><ul><li>User friendly </li></ul><ul><li>Global Connectivity </li></ul><ul><li>Review </li></ul><ul><li>Access to different areas </li></ul><ul><li>Sharing data's </li></ul><ul><li>Efficiency and flexibility  </li></ul><ul><li>Loss of data </li></ul><ul><li>Manual entry errors </li></ul><ul><li>High Investment </li></ul><ul><li>Maintenance cost </li></ul><ul><li>Computer Knowledge </li></ul>PROPERTY MANAGEMENT SYSTEM <ul><li>Disadvantages </li></ul>
  14. 14. FUTURE OF DOMESTIC HOSPITALITY <ul><li>•   Change in standards of living so that the people can afford even the five star hotels easily. </li></ul><ul><li>•   More income from the hospitality helps in improvement of the indian economy. </li></ul><ul><li>•   Better education in the hospitality industry can bring the development </li></ul><ul><li>. </li></ul><ul><li>Great number of tourist travellers is helps to increase in high occupancy rate. </li></ul><ul><li>•   Long leisure time.   </li></ul><ul><li>•   Aging population . </li></ul>
  15. 15. THANK YOU