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Hospitality - Front Office
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Hospitality - Front Office

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  • 1. Presented by, S.Backia Lakshmi F1 Batch Staff in Charge : Mr.Vasanth
  • 2. INTRODUCTION
    • From the HOSPITALITY I have learnt lots and lots of information about hotel industry, restaurants , how to serve the people ,how to be a hotelier and what are the responsibilities of the front office executive and more information. It helps me to present me as a professional person in front of this industry.
  • 3. TAJ HOTELS
    • The Company opens its first hotel, the " Taj Mahal Palace “
    • It has played an important role in launching several of India's key tourist destinations, working in close association with the Indian Government in Mumbai, India
    • It also began its business in metropolitan hotels in the 1970s, opening the five-star deluxe hotel  Taj Coromandel  in Chennai in 1974.
    • During the 1990s, the Taj Group continued to expand its geographic and market coverage in India
    • Hotels operated by the Taj Group internationally are located in US, Australia, Dubai, Maldives, Malaysia, Sri Lanka, the United Kingdom, Yemen and Zambia.
  • 4. HILTON HOTELS
    • Founded in 1919 by  Conrad Hilton . Hilton bought his first hotel, the Mobley Hotel, in 1919 in  Cisco, Texas .
    • The first hotel to bear the Hilton name was the  Dallas Hilton , a high-rise that opened in  Dallas, Texas  in 1925.
    • In 1954 Hilton hotels bought the  Statler Hotel  chain, making it the largest hospitality company in the world.
    • In 1954, at the  Caribe Hilton Hotel 's Beachcomber Bar in  San Juan, Puerto Rico , Ramon “Monchito” Marrero created the  Piña Colada .
  • 5. TAJ HOTELS
    • Budjet :. All rooms have been refurbished and include all the superior room guest amenities . 
    • Luxury Suites : Spread over 950 sq ft (1 bedroom + 1 drawing room + 1 dining room + 1 powder room + 1 bathroom), spacious. Luxuriously appointed with central air conditioning and electronic safes.
    • Semi luxury : Spread over 1,250 sq ft (2 bedroom + 1 drawing room + 1 dining room + 2 bathrooms), spacious. All rooms enjoy data port facilities, 2 LCD / Plasma screens, direct dial telephone, tea and coffee maker, stocked mini bar, a hair dryer and a fax machine in the rooms.  
  • 6. HILTON
    • Budjet : All rooms have been refurbished and include all the superior room guest amenities. 
    • Luxury :The suite features has multiple city and water views. The private king bedroom includes a shower and bathtub, high-speed internet access. An additional full bathroom allows enough room to spread out and fully enjoy your stay.
    • Semi luxury: This unique layout provides rooms with spectacular views of the city. Each guest room offers a high-definition LCD TV, Hilton clock for portable MP3, work desk with desk-level outlets and with coffeemaker and mini bar.
  • 7. SERVICES AND FACILITIES
    • swimming pool
    • fitness center
    • beauty parlor
    • barber shop
    • travel desk
    • car rental
    • book shop
    • shopping arcade
    • currency exchange
    • doctor-on-call
    • steam, sauna, Jacuzzi and gymnasium
    • Automated Teller (ATM)
    • Bar Area
    • Concierge Desk
    • Foreign Currency Exchange
    • Gift Shop
    • Guest Activity/Recreation Desk
    • Laundry/Valet Service
    • Room Service
    • Safety Deposit Box
    • TAJ HOTELS
    • HILTON HOTELS
  • 8. A CVGR GUEST
    • Name of the guest :Mr. RAJESH
    • Type of guest :CVGR(company volume guaranteed rate)
    • Purpose of visit :Business client meeting
    • Date of Arrival :02-02-2011
    • Date of Departure :05-02-2011
    • Mode of payment :B.T.C (Bill to company)
    • Request :Airport pick-up & drop
    • Type of room :Standard
    • Room rate : 4800+Taxes
  • 9. SERVICES PROVIDED BY FRONT OFFICE AND HOUSEKEEPING TO THE CVGR
    • PRE ARRIVAL STAGE : The guest’s senior manager has called the hotel and booking a room for his staff for the purpose of business client meeting .
    • ON ARRIVAL STAGE :
    • welcoming the guest
    • welcome drink served
    • handling the key cards and welcome cards
    • bell boy used to carry his luggage
    • They present the pre-registered GRC for the guest signatures
  • 10.
    • ON STAY : Various types of services was provided during the guest stay. And for this type of guest conference hall should be provided.
    • DEPARTURE STAGE :
    • preparing bills
    • bell boy carry’s the guest luggage to the lobby.
    • mode of payment (bill to company)
    • AFTER DEPARTURE STAGE : They update the bill status and about the guest’s check-out to the reputed company.
  • 11. WHY HOUSEKEEPING DEPT CONSIDERED TO BE BACK BONE OF A HOTEL
    • Its one of the most integral dept with in the hotel, the housekeeping dept is responsible for the care & upkeep of all guestroom & public spaces.
    • No one wants to stay in a dirty place if it is It means a loss of business.
    • A more pleasant environment improves guest satisfaction and can increase guest’s use of services and frequent visits.
    • The impact of the housekeeping function on the success of a hotel’s operations cannot be underestimated
  • 12. AMENITIES PROVIDED BY THE HOUSE KEEPING
    • Mini Bar Smoke Detectors Television Work Des
    • Bath Tub satellite TV Dataport Wake-up Service
    • Laundry/Valet Services Safe Deposit Box Secretarial Service Phone Service
    • Bar Doorman Dry Cleaning Service
  • 13.
    • Advantages
    • Reduced staff/cost
    • User friendly
    • Global Connectivity
    • Review
    • Access to different areas
    • Sharing data's
    • Efficiency and flexibility 
    • Loss of data
    • Manual entry errors
    • High Investment
    • Maintenance cost
    • Computer Knowledge
    PROPERTY MANAGEMENT SYSTEM
    • Disadvantages
  • 14. FUTURE OF DOMESTIC HOSPITALITY
    • •   Change in standards of living so that the people can afford even the five star hotels easily.
    • •   More income from the hospitality helps in improvement of the indian economy.
    • •   Better education in the hospitality industry can bring the development
    • .
    • Great number of tourist travellers is helps to increase in high occupancy rate.
    • •   Long leisure time.  
    • •   Aging population .
  • 15. THANK YOU