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Unlimited Internet Usage Consultation

by Head of Community at giffgaff on Sep 10, 2012

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  • chrisdown68 chrisdown68 Why not allow some limited tethering on all bundles? If paying for a £15 goodybag consider allowing same 750MB tethered use as the £10 goodybag with the unlimited 'remainder' being non-tethered. 1 year ago
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  • tonyiom Tony Beecroft at Essential Wellness Hypnotherapy I would be pleased if you could extending your UK coverage price wise to the isle of man as there is tremendous opportunity here to recruit ne members. 1 year ago
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  • rapunzel99 rapunzel99 i use my phone for calls and texts only and currently buy the £10 goodybag. Not everyone uses their phone for the internet and I hope this option does not disappear! 1 year ago
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  • stuctitchin Stu Titchin @blankflange thanks Reg.. @Glyn.. I quite agree with your points about the inability to monitor usage. As with minutes and texts, good luck with the rollover idea! Giffgaff is a very no frills network, such is supposed to be reflected in the prices. When I joined it very early on in its existence, it was very good value but with serious limitations, you could only top up online, there were very few agents so the customer service level was virtually nil.. Now it's comparatively good.. Use your imagination lol. It was very hard to sign people up because nobody had heard of it but at least people on O2 could call me free and vice versa. Like I said, it was very early days! I forgave it as it was billed per second, meaning per second. No 1 minute minimum charge that they sneaked in along the way. It was great value for money. Nowadays it is not so great at all, they already put the call and texts up by 25%, now 30% on the unlimited Internet for the £10 goodybags. Daft really, they may as well limit the data and keep it at £10 if they must, and for those of us that need more, we get the £15 one.. Then watch how many switch to 3 who allow tethering and offer a very similar package for the price.. Or even go direct with the carrier, O2!
    Something that I am not sure that anybody has pointed out on this thread. Giffgaff are whining about increased data use hurting their profit margins, the reason they need to cut allowances and increase prices.. THE OTHER NETWORKS HAVE THE SAME PROBLEM!
    Yet somehow over the past couple of years, Giffgaff has increased prices and the others have reduced prices.. The network I joined because it was the best value has been caught up and in some cases passed by others. They need to have a serious rethink and may I offer the first idea.. Stop spending all the revenue on TV advertising and redirect it back where it should go. Back into the network to keep overheads down, prices low and customers loyal in a market where they are not, except for a minority who are restricted by network coverage or are not tech savvy, most of whom I expect would not have even heard of Giffgaff .
    1 year ago
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  • glynblackmore Glyn Blackmore I prefer the option I signed up for UNLIMITED internet and a choice of packages and prices.



    I have no idea of my present internet usage and no ability to assess with any accuracy (not having had my internet use monitored)or what my usage could be in a given month.



    I therefore have no ability to assess and purchase in advance package that would cater for my needs, unless of course you are prepared to refund the purchaser in the form of a credit (in a meaningful like for like way) for any unused text time or space.



    I would also like to note that without the ability to assess usage I am therefore unable to distinguish between options one, two or three and the amendments.



    Maybe it would be sensible to monitor individuals internet use BEFORE the consolation take place or is concluded
    1 year ago
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  • blankflange Reg Benstead, Apprenticeship at British Railways The only reason I was interested in GG was the unlimited interent. Stu Titchin's comments are spot on. So will await developments before i get the GG sim out of the envelope! It should be pretty obvious to GG, people want internet access and don't want to be lumbered with extra bills! 1 year ago
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  • paving4U June Spoon I think jor_el's idea is brilliant for those who like to use the modbile internet more than use hundreds of free calls that we may not need. However, I am unable to get onto the mobile internet with giffgaff as apparently O2 in my area says that I can't get 3G service. So I will have to leave giffgaff and go to the 3Netwrok Provider. 1 year ago
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  • Jor_el Jor_el option 3 is my preference, or what about adding a £10 goodybag that offers unlimited internet but with reduced minutes, say 50mins, 50 texts, as an example 1 year ago
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  • bjag1 bjag1 to be honest i been with giffgaff for the reason of its mobile internet unlimited access and if that changes i probably will consider changing provider. i don't use the minutes or text that are allow on the £10 goody bag and would rather give up some of that rather than internet. to me its sound like a step backward especially as more mobiles used now are smart phones. 1 year ago
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  • hornbycait Cathy Hornby Giffgaff used to be remarkable in its approach, and its costs - I'm a low user, and my phone, while it's able to access internet, is not so much 'smart' as sitting in the dunce's corner.... so it matters little to me right now, but might once I acquire a slightly better phone - trouble is, if Giffgaff becomes less remarkable, a deal elsewhere that includes said smarter-phone becomes a real option. However, business is business and therefore option 3 seems fairest so that - as people have said above - there's better opportunity to match needs to graded price. Well done to Giffgaff for consulting openly this way. 1 year ago
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Unlimited Internet Usage Consultation Unlimited Internet Usage Consultation Presentation Transcript