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Slide 1: Strategic Quality – IBM Daksh Business Process Services Philippines Knowledge Management 101 1 Knowledge Management @ IBM Daksh | Confidential © 2008 IBM Corporation
Slide 2: Strategic Quality – IBM Daksh Business Process Services Philippines Definitions… Knowledge. Information in action! Knowledge Management (KM). A The mental capacity toto conscious strategy produce results (e.g., solve a customer’s problem, make business foster, capture, and share decisions, etc.). knowledge and expertise to help achieve businessor art of directing or Management. The act results. controlling. 2 Knowledge Management @ IBM Daksh | Confidential © 2008 IBM Corporation
Slide 3: Strategic Quality – IBM Daksh Business Process Services Philippines What is Knowledge? Source: R.



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