Benchmarking Presentation at Birkbeck

3,736 views
3,586 views

Published on

A presentation on Benchmarking Experience to CDP25. cpd25 is a Staff Development and Training Organisation working in association with the M25 Consortium of Academic Libraries

Published in: Economy & Finance, Education
0 Comments
1 Like
Statistics
Notes
  • Be the first to comment

No Downloads
Views
Total views
3,736
On SlideShare
0
From Embeds
0
Number of Embeds
56
Actions
Shares
0
Downloads
148
Comments
0
Likes
1
Embeds 0
No embeds

No notes for slide

Benchmarking Presentation at Birkbeck

  1. 1. Performance Measurement and Benchmarking Consortium David Parkes Staffordshire University [email_address]
  2. 2. ‘ Performance Measurement and Benchmarking Consortium’ <ul><li>Formed from the SCONUL Benchmarking pilot projects </li></ul><ul><li>‘ beneficial cross University analysis of processes, statistical information and service outcomes’ </li></ul><ul><li>mutual support in the assessment and evaluation of service provision and the production of practical comparative benchmarking data </li></ul><ul><li>LISU Occasional Paper No 33 ‘As Others See Us: Benchmarking in Practice’ </li></ul>
  3. 3. Benchmarking Consortium <ul><li>University of Derby </li></ul><ul><li>University of Huddersfield </li></ul><ul><li>Leeds Metropolitan University </li></ul><ul><li>Liverpool University </li></ul><ul><li>Liverpool John Moores University </li></ul><ul><li>University of Salford </li></ul><ul><li>Sheffield Hallam University </li></ul><ul><li>Staffordshire University </li></ul>
  4. 4. Outcomes and Benefits Provide Comparative Data to support decision making and a process of continual improvement <ul><li>Establish best practice </li></ul><ul><li>Process improvement </li></ul><ul><li>Evaluation of customer opinion and needs </li></ul><ul><li>Identification and validation of clear trends </li></ul><ul><li>Staff development </li></ul><ul><li>Processes and tasks </li></ul><ul><li>Networking </li></ul><ul><li>Changing perspectives/roles </li></ul><ul><li>University reputation </li></ul><ul><li>Exchange of views/ideas </li></ul>
  5. 5. “ Companies have defined so much ‘best practice’ that they are now more or less identical.” Jesper Kunde, Unique Now or Never library.thinkquest.org/28599/cloning_extra.htm Those who benchmark do not have to reinvent the wheel - Parker 1996
  6. 6. http://www.newegear.com/wp-content/uploads/2007/06/apple_store.jpg http://farm1.static.flickr.com/184/387347194_424bc95559.jpg http://www.flickr.com/photos/kazze/15926733/
  7. 7. Help Desks <ul><li>Evaluate types of Help Desks – merged, virtual,subject </li></ul><ul><li>What services they provide – ref,IT,referral, chat </li></ul><ul><li>What works well – handbooks, training, signposting </li></ul><ul><li>What doesn’t work so well - </li></ul><ul><li>Best practice – process mapping, quality </li></ul><ul><li>Locations – libraries, it centres, flexible learning areas </li></ul>http://clogwork.blogspot.com/2007/04/mister-helpdesk.html
  8. 8. Enquiry logging forms Environmental data Exit interviews Smiley face questionnaires Mystery shoppers Behavioural studies Interviews with staff
  9. 11. Activity <ul><li>Visits </li></ul><ul><li>Printing and Photocopying </li></ul><ul><li>Mentoring Scheme </li></ul><ul><li>Activity Based Costing </li></ul><ul><li>Copyright and Digitisation </li></ul><ul><li>24/7 </li></ul><ul><li>Eresources KPIs </li></ul><ul><li>Help Desks </li></ul>
  10. 12. <ul><li>Performance Measurement and Benchmarking Consortium </li></ul><ul><li>Proposed KPIs for E-Resources (to be measured annually) </li></ul><ul><li>Quantities </li></ul><ul><li>Number of FTE students (based on last HESA published return) </li></ul><ul><li>Number of datasets and databases (combined figure) </li></ul><ul><li>Number of e-journals </li></ul><ul><li>Number of e-books </li></ul><ul><li>Budget </li></ul><ul><li>Amount spent on e-resources </li></ul><ul><li>Amount spent on e-resources as percentage of total information resources budget </li></ul><ul><li>Amount spent on e-resources per FTE student </li></ul><ul><li>Usage </li></ul><ul><li>Number of full text article downloads </li></ul><ul><li>Number of full text downloads per FTE student </li></ul><ul><li>Number of e-book accesses </li></ul><ul><li>Number of e-book accesses per FTE student </li></ul>
  11. 13. Other benchmarking…

×