The concept of managers and management is explored in this chapter. Every organization,regardless of size, type, or location needs managers. The characteristics of managers vary Managers may come from any nationality or be of either gender. They're just as likely to be women, particularly in middle management and supervisory management positions, as they are
men. For instance, the manager described in the chapter opening Manager's Dilemma, Cynthia
Glenn,chief operating officer of Oxford Health Care, is a good example of a successful manager in action. She's involved with a major change that will radically transform her organization. As the COO, she epitomizes the planning, organizing, leading, and controlling activities that must be performed in order for the company to meet its goals. This chapter describes the work that Glenn and other managers at all levels and in all functional areas of an organization perform.