5 Intranet Realities For Business In The Web 2 World
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5 Intranet Realities For Business In The Web 2 World

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Shannon Ryan, President of non~linear creations, spoke on the many ways people collaborated in today’s world. Collaboration curves and enterprise connections are featured.

Shannon Ryan, President of non~linear creations, spoke on the many ways people collaborated in today’s world. Collaboration curves and enterprise connections are featured.

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5 Intranet Realities For Business In The Web 2 World Presentation Transcript

  • 1. 5 Realities of the Modern Intranet
  • 2. Introductions
    2
  • 3. Our executive summary
    • Founded in 1995
    • 4. 60+ full-time specialists
    • 5. Offices Toronto, Ottawa, Regina, Calgary and NYC with global client base
    • 6. Privately held, profitable & stable
    • 7. Proven expertise in implementation of leading software packages, systems integration, and custom development
    Our Goal: client success, full stop.
    Our Approach: produce measurable results for our clients by leveraging the potential of internet technologies to deliver business value
    Our Result: extensive list of reference-able clients in private and public sector
    3
    Technology Partnerships
    TORONTO | OTTAWA | CALGARY | REGINA | NEW YORK
  • 8. A few of our clients
    |
    4
    TORONTO | OTTAWA | CALGARY | REGINA | NEW YORK
  • 9. NLC’s areas of focus …
    5
    Solutions Groups
    DIGITAL STRATEGY
    CUSTOMER & EMPLOYEE SOLUTIONS
    CUSTOMER & EMPLOYEE SOLTIONS
    DIGITAL MARKETING & ANALYTICS
    BUSINESS PERFORMANCE
    EMAIL MARKETING
    CONTENT MANAGEMENT
    READINESS ASSESSMENTS
    SEARCH
    SEARCH ENGINE MARKETING
    COLLABORATION
    INFORMATION ARCHITECTURE AND UX/WIREFRAMES
    WEB ANALYTICS & INTEGRATION
    SOCIAL MEDIA
    VISUAL DESIGN
    CUSTOM APPLICATIONS & BUILDS
    APPLICATION DEVELOPMENT & INTEGRATION
    TORONTO | OTTAWA | CALGARY | REGINA | NEW YORK
  • 10. Our thought leadership
    NLC thoughts…
    Speaking engagements …
    Sitecore Best Practices: A Strategy Guide
    Proven Approaches for Success with the Google Search Appliance
    SEO and CMS: Implementing Best Practices
    Planning for Success: Best Practices in CMS Governance
    The NLC Performance Framework: A pragmatic guide to planning online business initiatives
    What’s New in Social Networking? at the SMX conference in New York, 2008, 2009
    Enterprise 2.0: Behind the Firewall for the Toronto Board of Trade, 2008
    Best Practices in Enterprise Search at Gilbane CMS San Francisco , 2007, 2008, 2009
    Leveraging Social Networks at the SMX Social Marketing Conference LA, 2008
    Rich Application Interfaces for Sharepoint at the Sharepoint Summit Montreal 2008
    Best Practices in Microsoft Search at ECM Days in Ottawa 2008
    Best Practices in Social Computing at Gilbane CMS San Francisco 2008, 2009
    6
    TORONTO | OTTAWA | CALGARY | REGINA | NEW YORK
  • 11. 5 Realities of the Modern Intranet
  • 12.
  • 13. The Collaboration Curve
    9
    TORONTO | OTTAWA | CALGARY | REGINA | NEW YORK
  • 14. 10
    TORONTO | OTTAWA | CALGARY | REGINA | NEW YORK
  • 15. What’s the point Ryan?
    11
    The more players participate and interact with WoW's knowledge economy, the more valuable its resources become, and the faster players increase their rate of performance improvement.
    Said more generally, the more participants--and interactions between those participants--you add to a designed and nurtured environment, the more the rate of performance improvement goes up.
    See: http://blogs.hbr.org/bigshift/2009/04/introducing-the-collaboration.html
    TORONTO | OTTAWA | CALGARY | REGINA | NEW YORK
  • 16. There is a shift happening
    The internet is going through a seismic shift in the fundamental laws that govern its existence; we are moving from generation 1.0 to generation 2.0
    The first generation was all about access and enabling
    The digitizing and coding of text, images and knowledge to that allowed people to the access to previously inaccessible content.
    Google’s original business motto is a 1.0 concept:
    “Organize the world's information and make it universally accessible and useful," (Business Week, April 2007)
  • 17. In the Web 1.0 world
    We also fell in love with the idea that having access (mostly to documents, images, and other artifacts) meant we also had access to knowledge.
    We thought…simply providing access to information was enough
    But as we all know from our own experiences, just having access to information doesn’t give you knowledge.
  • 18. Web 2.0
    Is all about what you can do with the documents, images, artifacts once you have access
    Generation 2.0 means
    Sharing
    Discussing
    Collaborating
    High viscosity networking
    Understanding the “Long Tail” of all things internet
    Etc.
  • 19.
  • 20.
  • 21.
  • 22. What does this mean to you, and your company?
  • 23. The Nature of Work is Changing
    19
    • More disconnected work environments
    • 24. More complex work environments
    • 25. More interaction with un-known people
    • 26. More methods and ways to communicate
    • 27. More information, everyday
    • 28. More, more, more
    TORONTO | OTTAWA | CALGARY | REGINA | NEW YORK
  • 29. Intranet Reality
    1
    Collaboration is not a “nice to have”, it is a “must have”
  • 30. 21
    TORONTO | OTTAWA | CALGARY | REGINA | NEW YORK
  • 31. 22
    TORONTO | OTTAWA | CALGARY | REGINA | NEW YORK
  • 32. 23
    TORONTO | OTTAWA | CALGARY | REGINA | NEW YORK
  • 33. 24
    TORONTO | OTTAWA | CALGARY | REGINA | NEW YORK
  • 34. 25
    TORONTO | OTTAWA | CALGARY | REGINA | NEW YORK
  • 35. Key Take Away
    1
    Collaboration is important
    It is not “a project” it is how we work
    It is not just about the toolset
  • 36. Intranet Reality
    2
    “productivity of knowledge” is the new game changer for leading companies
    Explicit vs. tacit knowledge
    Finding answers/knowledge is the hard part in the middle of content explosion
    ROI of finding answers 20 minutes faster across your enterprise?
  • 37.
  • 38. The Simple Economics
    The average information worker spends 8.8 hours per week searching for information
    At $75,000 per year, that’s over $14,000 per employee
    * Source: IDC – Hidden Cost of Information Worker Report 2009
  • 39. 30
    * Source: IDC – Hidden Cost of Information Worker Report 2009
  • 40. Are you wasting time?
    31
    For a company of a 2000 people the numbers are staggering:
    2000 x 5,974 =
    $11,948,000.00
  • 41. And the problem is only growing
    32
  • 42. Key Take Away
    2
    Understand and exploit the collaboration curve
    Finding answers/knowledge is the hard part in the middle of content explosion
    Looking for ``big bang ROI`` from your collaboration project – think about search
  • 43. Intranet Reality
    3
    There is no such thing as a monopoly on good ideas
    Collective belief that good ideas can become great ideas when more minds are applied
    Innovation management – unmanaged, untapped, un-optimized
    Internal, customers, partners
  • 44.
  • 45.
  • 46.
  • 47.
  • 48. Key Take Away
    3
    There is no such thing as a monopoly on good ideas
    Innovation management – unmanaged, untapped, un-optimized … but easy to start
    Think internal (and ex-internal), then partners and customers.
  • 49. 4
    Intranet Reality
    Connections + Conversations = $
  • 50.
  • 51. Break down the Silos
    Traditional work has three silos which limit companies' ability to realize the full value of emergent expertise:
    Information silos
    Knowledge silos
    Connection silos
    42
    TORONTO | OTTAWA | CALGARY | REGINA | NEW YORK
  • 52. The verdict is in
    43
    TORONTO | OTTAWA | CALGARY | REGINA | NEW YORK
    Recruiters with diverse social networks and high betweenness centrality generate more revenue than their peers. Betweenness centrality and network diversity also show positive associations with ability to multitask, as do in-degree, out-degree, and network size. Peripheral employees outside the communication flow work on fewer projects per unit time.
    The total volume of communication is also statistically significant as is network constraint, demonstrating that constrained networks and redundant contacts correspond to less multitasking. An implication of these results for managers is that untangling social networks through strategic job rotation could lead to more efficient multitasking. We also find that richer information flows alone do not necessarily increase the speed with which individuals complete projects. Central information brokers boost their productivity by multitasking more effectively rather than by working faster
  • 53.
  • 54.
  • 55. 4
    Key Take Away
    Connections + Conversations = $
    Look for opportunities to foster connections
    (communities and mysites will help)
  • 56. 5
    Intranet Reality
    content and access need to become one thought, unified and embedded
    Access to content will be seamless (employee, customer, partners) and identity management lies at the heart
  • 57. Conclusions
    48
  • 58. The Intranet Maturity Model
    A high level roadmap on how NLC assists organizations in gauging and planning for their intranet deployments
    An explanation of the NLC framework for building and deploying successful intranets
    An opportunity to snapshot your company’s current place in the maturity model.
  • 59. INTRANETMATURITYMODEL
    STAGE 5
    OPTIMIZED
    STAGE 4
    ENGAGED
    STAGE 3
    DEFINED
    STAGE 2
    MANAGED
    STAGE 1
    INITIAL
    Consolidated
    Information Workplace
    Communication & information sharing intranet
    Integrated Enterprise information portal
    Self-serviceintranet
    Collaborative intranet
  • 60.
  • 61. The NLC deployment approach
    1
    5
    Intranet maturity assessment
    Infrastructure evaluation
    Organizational readiness
    Site heuristic analysis
    Current state SWOT
    Benchmarking
    User acceptance testing
    Pilot deployment
    Rollout(s)
    Support
    Measure
    Optimize
    2
    Program-project plan
    Vision and Strategy
    Requirements
    Governance plan
    Content mgmt. plan Technology roadmap
    4
    Infrastructure build-out
    Platform configuration
    Site build(s)
    System integration
    Integration testing
    QA testing
    3
    User/site matrix
    Information architecture
    Creative design
    Technical design
    Test plan design
  • 62. 53
    TORONTO | OTTAWA | CALGARY | REGINA | NEW YORK