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Shoretel brilliantly simple_overview

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  • 1. ShoreTelBrilliantly simple business communications Presenter Title Month/Day/Year
  • 2. Discover the freedom of brilliant simplicity© 2011 ShoreTel, Inc. All rights reserved worldwide. 11/28/2011 1
  • 3. Experience an elegant all-in-one solution Business Communication Solution All-in-One IP Phone System Unified Contact CenterCommunications Capabilities© 2011 ShoreTel, Inc. All rights reserved worldwide. 11/28/2011 2
  • 4. Leverage the power of pure IP communications Voice Business Unified Processes Messaging Office Apps Presence Integration And IM Mobility Video Mobile HomeWeb Office Airport Wifi Hotel Collaboration Conferencing© 2011 ShoreTel, Inc. All rights reserved worldwide. 11/28/2011 3
  • 5. Realize significant business benefits Brilliantly Simple Pure IP Communications Unconstrained Refocusing IT Aligning Communications resources on communications & & collaboration business-building business processes© 2011 ShoreTel, Inc. All rights reserved worldwide. 11/28/2011 4
  • 6. Why ShoreTel? There’s the old way of looking at the worldThere’s the old way of looking at the world© 2011 ShoreTel, Inc. All rights reserved worldwide. 11/28/2011 5
  • 7. Why ShoreTel?And there’s the new way of looking at the world© 2011 ShoreTel, Inc. All rights reserved worldwide. 11/28/2011 6
  • 8. A unique journey 1996 Purpose-built for IP© 2011 ShoreTel, Inc. All rights reserved worldwide. 11/28/2011 7
  • 9. Gathering force 2011 19,000+ customers in 46 countries© 2011 ShoreTel, Inc. All rights reserved worldwide. 11/28/2011 8
  • 10. A fundamental difference All down to our BRILLIANTLY SIMPLE solution© 2011 ShoreTel, Inc. All rights reserved worldwide. 11/28/2011 9
  • 11. Competitors are inherently complexModified legacy Bolted-together technology acquired technologies© 2011 ShoreTel, Inc. All rights reserved worldwide. 11/28/2011
  • 12. These systems have one thing in commonCumbersome MACs. Co-dependency with providers. Late nights. Costly service & support. COMPLEXITYDemanding users. Slow adoption. Strained resources. Forklift upgrades. © 2011 ShoreTel, Inc. All rights reserved worldwide. 11/28/2011 11
  • 13. It doesn’t have to be that way COMPLEXITY© 2011 ShoreTel, Inc. All rights reserved worldwide. 11/28/2011 12
  • 14. Brilliantly simple ingredients Power Ease© 2011 ShoreTel, Inc. All rights reserved worldwide. 11/28/2011 13
  • 15. Overall ease Ease: Integrate Manage Deploy Inspire Scale Team Use© 2011 ShoreTel, Inc. All rights reserved worldwide. 11/28/2011 14
  • 16. ShoreTel’s three winning tenets1. Unique & superior architecture2. Lowest total cost of ownership3. Highest customer satisfaction © 2011 ShoreTel, Inc. All rights reserved worldwide. 11/28/2011 15
  • 17. ShoreTel’s three winning tenets1. Unique & superior architecture2. Lowest total cost of ownership3. Highest customer satisfaction © 2011 ShoreTel, Inc. All rights reserved worldwide. 11/28/2011 16
  • 18. A distributed, single image architecture New York Headquarters• Built from the ground up for IP• Switch versus server-based• Applications are distributed and can run from anywhere IP WAN Sydney Office Paris Office Munich Office © 2011 ShoreTel, Inc. All rights reserved worldwide. 11/28/2011 17
  • 19. Modular scalability for easy growth 50 Users 500 Users 5000 UsersVoice Switches (x1) Voice Switches (x3) Voice Switches (x24)HQ Server HQ Server HQ ServerContact Center Contact Center Contact CenterShoreTel Director ShoreTel Director ShoreTel DirectorShoreTel Communicator ShoreTel Communicator ShoreTel Communicator © 2011 ShoreTel, Inc. All rights reserved worldwide. 11/28/2011 18
  • 20. A single web-based management interface ShoreTel Director All for one, one for all© 2011 ShoreTel, Inc. All rights reserved worldwide. 11/28/2011 19
  • 21. The epitome of complexity Phone provisioning Voicemail Presence Contact Center Emergency Not one, but a different Responder tool for each activity© 2011 ShoreTel, Inc. All rights reserved worldwide. 11/28/2011 20
  • 22. Centralized communication management for users ShoreTel Communicator • Intuitive web-based user interface • Access from any location, across any device • Simplifies collaboration • Integrates with all business apps including Microsoft Outlook – Unifies the inbox – Power dialing & screen pop – Calendar integration© 2011 ShoreTel, Inc. All rights reserved worldwide. 11/28/2011 21
  • 23. And it is an open platform for business agilityWorks seamlessly in any business environment, integrating:• Custom-built applications via the platform’s open API• Other UC/UM platforms, like IBM Lotus Sametime, Microsoft OCS & others• Third-party phones and legacy PBX systems• Best of bred enterprise applications© 2011 ShoreTel, Inc. All rights reserved worldwide. 11/28/2011 22
  • 24. ShoreTel’s three winning tenets1. A unique & superior architecture2. Lowest total cost of ownership3. Highest customer satisfaction © 2011 ShoreTel, Inc. All rights reserved worldwide. 11/28/2011 23
  • 25. The case for the lowest total cost of ownership $35 TCO Comparison of major $32.60 UC system vendors $29.18 (pre-tax) $30 10 year total cost of ownership comparison based on 2011 $25Enterprise Connect IP Telephony $21.76 $22.04 RFP configuration: $20 2,000 users across 3 sites TCO in $M $15.68 Long distance charges $15 Network costs Electricity cost $9.87 System management, MACs, downtime $10 Support services (maintenance and upgrades) Implementation and training $5 Capital cost for network upgrade Capital cost for telephony system $0 Source Data: Ferris Research, Inc., Wainhouse Research, ShoreTel Mitel Avaya Microsoft Cisco TDM Nemertes Research, Alinean Research, The Tolly Group © 2011 ShoreTel, Inc. All rights reserved worldwide. 11/28/2011
  • 26. It’s not just about savings: it’s also about the gains Low Great purchase cost customer experience Low Impactful deployment cost communication Low Dynamic operating cost collaboration Low Productive growth cost workforce© 2011 ShoreTel, Inc. All rights reserved worldwide. 11/28/2011 25
  • 27. ShoreTel’s three winning tenets1. A unique & superior architecture2. Lowest total cost of ownership3. Highest customer satisfaction © 2011 ShoreTel, Inc. All rights reserved worldwide. 11/28/2011 26
  • 28. The customer’s opinion© 2011 ShoreTel, Inc. All rights reserved worldwide. 11/28/2011 27
  • 29. ShoreTel beats ALL competitors overall IP Telephony: All Vendors, Overall Scores ShoreTelNemertes Research, PilotHouse Awards - Top Providers, IP Telephony, Summer 2011© 2011 ShoreTel, Inc. All rights reserved worldwide. 11/28/2011 28
  • 30. It’s not just IT Pros who rank us #1 MarketScope for Unified Communications for the SMB Market, North America – July 2011This MarketScope graphic was published by Gartner, Inc. as part of a larger research note and should be evaluated in the context of the entire report. © 2011 ShoreTel, Inc. All rights reserved worldwide. 11/28/2011 29
  • 31. Uniquely all-in-one for a brilliantly simple solution Business Communication Solution Unique Lowest Customer Architecture TCO SatisfactionSingle-image, open Eliminating complexity Independently verified, worldarchitecture with rich APIs ensures the lowest total cost class customer serviceand applications to empower of ownership in the industry, ensures a user experienceyour business guaranteed second to none © 2011 ShoreTel, Inc. All rights reserved worldwide. 11/28/2011 30
  • 32. Business Communication Solution All-in-One Unique Customer ApplicationsArchitecture Satisfaction© 2011 ShoreTel, Inc. All rights reserved worldwide. 11/28/2011 31
  • 33. Find out more To contact ShoreTel call 1.877.807.4673 Or visit us on the web at http://www.shoretel.com© 2011 ShoreTel, Inc. All rights reserved worldwide. 11/28/2011 32