Customers are already channel-independent Image: peopleseconomics.com
Discovery Initiation Engagement Re-evaluation The customer’s journey defines the experienceEngagement Banking is about reorganizing traditionalbanking activities to engage and empower customersthrough a compelling sales, product or service experience
Discovery Initiation Engagement Re-evaluationTrial OnboardingSales activities The traditional onboarding process.The customer assesses how a Purchaseproduct or brand’s abilities Decisionmeet their individual needs.
Discovery Initiation Engagement Re-evaluationView Understand ManageView your financial Make sense of what Gain clarity andlife. Assemble a I’m doing and a plan control, and makepersonal balance for what to do next. transactions tosheet to develop a implement change.complete picture.EvaluateContinually evaluate how my financial solutions help with my continuallychanging life.
Discovery Initiation Engagement Re-evaluationRelationship Closure RepositioningActivities to close or transfer a Identifying products that arefinancial relationship, including better alternatives than what’saccount closure and feedback. currently implemented
FOUNDED IN FOUNDED IN 1990,, PUBLICLY TRADED SINCE 1996 (NASDAQ: PUBLICLY TRADED SINCE (NASDAQ: SAPE) SAPE) HEADQUARTERED IN BOSTON WITH 8500 EMPLOYEES, OVER 5000 IN HEADQUARTERED IN BOSTON WITH 8500 EMPLOYEES, OVER 5000 IN INDIA INDIA 35 OFFICES WORLDWIDE 35 OFFICES WORLDWIDEUNIQUEUNIQUELARGEST INDEPENDENT INTERACTIVE AGENCY IN THE LARGEST INDEPENDENT INTERACTIVE AGENCY IN THEWORLD, with WORLD, withINDUSTRY LEADING STRATEGY & TECHNOLOGY CONULTING INDUSTRY LEADING STRATEGY & TECHNOLOGY CONULTING 2009 REVENUE OF US$639M REVENUE OF US$639M END-TO-END SERVICE OFFERING, WITH COLLABORATIVE AND AGILE APPROACH END-TO-END SERVICE OFFERING, WITH COLLABORATIVE AND AGILE APPROACH