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Online Banking 2.0 webinar, October 28, 2010 by Jouk Pleiter
 

Online Banking 2.0 webinar, October 28, 2010 by Jouk Pleiter

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Presention by Jouk Pleiter during the Backbase Online Banking 2.0 webinar, october 28, 2010.

Presention by Jouk Pleiter during the Backbase Online Banking 2.0 webinar, october 28, 2010.

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    Online Banking 2.0 webinar, October 28, 2010 by Jouk Pleiter Online Banking 2.0 webinar, October 28, 2010 by Jouk Pleiter Presentation Transcript

    • Online Banking 2.0 Webinar Jouk Pleiter
    • INTRODUCING : RICH PORTAL SOFTWARE
    • What we Deliver : Portal Solutions for Financials + Customer Engagement Expert Services Portal Software Online Banking 2.0 (Backbase & UXP Partners)
    • WE WORK GLOBAL
    • Value Proposition Customer Experience Solutions
    • Vision (1) : Outside-In = Customer Enablement INTERNAL SYSTEMS AND PLATFORMS INSIDE-OUT APPROACH Copyright © 2009 Backbase. All Rights Reserved. WEB ENABLEMENT OUTSIDE-IN APPROACH Customer Enablement CUSTOMER EXPERIENCE
    • Vision (2) : One-Site : Seamless Journey
      • Traditional banking sites suffer from the silo syndrome. How to get it right?
      • Create a single site – with seamless transition from open to closed
      • Benefit:
      • seamless customer journey
      • integrated secure architecture
      • Single platform to manage, monitor and optimize
      Open Closed Open – Soft Login - Secure
    • Vision (3) : UX Layer to unify disparate systems Customer Engagement Portal Public Website Online Banking Branch Front-end Call Center Front-end 1:1 customer treatment (targeting, segmentation) Business Rules collect customer preferences (implicit & explicit) Customer Profile Transcational Core Banking CRM, … Other Back-end Functions PFM, … 3 rd Party Functions Consistent across Channels Content Simulation, Calculators, … Advisory Tools Seamless Customer Journey
    • Vision (4) : e-Business in Control INTERNAL SYSTEMS AND PLATFORMS Flexible UX-Layer CHANGE REQUIREMENTS CHANGE CAPABILITY
    • Solution : Backbase Customer Engagement Platform Web Site 1.0 Core Banking Systems & Processes Customer Engagement Platform Superior Experience Any Place Any Device Personalization & Targeting Advisory Tools Easy Portal Management Social Integration Customer In Control Interactive Forms
    • Product Overview Next Generation Portal Software
    • Bank 2.0 Portal : Functional Overview Security Services Personalization Services Content Services Presentation Services Aggregation Services PORTAL MANAGER MY BANK Customer Engagement Platform Customer in Control Business in Control IT in Control Internal Systems & Processes
    • Customers : In Control IT E-BUSINESS CUSTOMERS Customer in Control Any Place Any Device IT in Control Secure & Flexible Business in Control Manage & Optimize
    • ABSA : INTERNET BANKING PORTAL Retail + Small Business Banking (12 Million Customers) Customer in Control
    • Wealth Management : Any Time, Any Place, Any Device Customer in Control
    • Business : In Control IT CUSTOMERS E-BUSINESS Customer in Control Any Place Any Device IT in Control Secure & Flexible Business in Control Manage & Optimize
    • Portal Manager : e-Business Dashboard Business in Control
    • Portal Manager : Advanced Targeting Business in Control
    • Portal Manager : Interactive Forms Business in Control
    • IT : In Control CUSTOMERS Customer in Control Any Place Any Device IT in Control Secure & Flexible E-BUSINESS IT Business in Control Manage & Optimize
    • IT in Control : Portal Technology Services Copyright © 2009 Backbase. All Rights Reserved. Internal Systems & Processes Loosely Coupled Presentation Layer Loosely Coupled Integration
    • IT in Control : Portal Technology Services Existing infrastructure Mash-up Services Security Services Content Services Rules Services Presentation Services Personalization Services USER PROFILE CONTENT REPOSITORY Social Services
    • WWW.BACKBASE.COM [email_address] SAN FRANCISCO: +1 866 800 8996 AMSTERDAM: +31 (0)20 465 8888 Thank you for your Time
    • © BACKBASE 2010 / THE NEXT GENERATION PORTAL Q&A