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Please note that all the information collected will be held confidential and only the cumulative resultwill be used in the...
Q6 – Please rank following statements to best describe your opinion using scale of 1 to 5 where 1means strongly agree, 2 m...
Q7 – Please respond to the following question only if you are an existing member of MonashSport.Rank following statements ...
Q8 – Please respond to the following question only if you are an existing member of MonashSport.How likely are you to reco...
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Monash Sports customer survey

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Transcript of "Monash Sports customer survey"

  1. 1. Please note that all the information collected will be held confidential and only the cumulative resultwill be used in the assignment.Please put check (√) mark for your desired response to the following questions:Q1 - Are you currently a student or an employee of Monash University?□ Yes, I am a student of Monash University.□ Yes, I am an employee of Monash University.□ No, I am neither a student nor employee of Monash University.Q2 – Have you ever been a student or an employee of Monash University?□ Yes, I was a student of Monash University.□ Yes, I was an employee of Monash University.□ No, I was neither a student nor employee of Monash University.Q3 – Please select the response that best describe you with regard to membership of a fitness,health or sports club membership.□ I am member of fitness, heath or a sports club and I have frequently visited the club in last 3 months.□ I am member of fitness, heath or a sports club but I haven’t visited the club in the last 3 months.□ I am not a member of any fitness, heath or a sports club.Q4 – Are you a member of Monash Sport?□ Yes□ NoQ5 – Were you aware that Monash Sports offer fitness and health services to general public?□ Yes□ No 1
  2. 2. Q6 – Please rank following statements to best describe your opinion using scale of 1 to 5 where 1means strongly agree, 2 means agree, 3 means neither agree nor disagree, 4 means disagree and5 means strongly disagree. There is no right or wrong answers, we are only interested in youropinion on the following statements:Please put check (√) mark for your desired response to the following statements: (1) (2) (3) (4) (5) Strongly Agree Neither Disagree Strongly agree agree nor disagree disagree □ □ □ □ □ 1. Lower price is an important consideration for me to select fitness, heath or a sports club □ □ □ □ □ 2. Convenience to reach is an important consideration for me to select fitness, heath or a sport club □ □ □ □ □ 3. A known brand is an important consideration for me to select fitness, heath or a sports club □ □ □ □ □ 4. High quality of service is an important consideration for me to select fitness, heath or a sports club □ □ □ □ □ 5. A large number of facilities offered under one roof is an important consideration for me to select fitness, health or a sports club □ □ □ □ □ 6. Qualification of trainers is an important consideration for me to select fitness, health or a sports club □ □ □ □ □ 7. High quality of equipment provided is an important consideration for me to select fitness, health or a sports club □ □ □ □ □ 8. Better environment is an important consideration for me to select fitness, health or a sports club □ □ □ □ □ 9. Number of additional services (i.e. cafeteria, lockers, changing rooms etc.) is an important consideration for me to select fitness, health or a sports club □ □ □ □ □ 10. Extended operating hours is an important consideration for me to select fitness, health or a sports club 2
  3. 3. Q7 – Please respond to the following question only if you are an existing member of MonashSport.Rank following statements to best describe your opinion using scale of 1 to 5, where 1 meansstrongly agree, 2 means agree, 3 means neither agree nor disagree, 4 means disagree and 5means strongly disagree. There is no right or wrong answers, we are only interested in youropinion on the following statements about MONASH SPORT:Please put check (√) mark for your desired response to the following statements: (1) (2) (3) (4) (5) Strongly Agree Neither Disagree Strongly Don’t agree agree nor disagree know disagree □ □ □ □ □ □ 1. Monash Sport offers tangible evidence of the quality of its services (i.e. through good environment and well maintained equipment etc.) □ □ □ □ □ □ 2. Monash Sport have modern-looking equipment □ □ □ □ □ □ 3. Personnel and communication material of Monash Sport appear attractive □ □ □ □ □ □ 4. Monash Sport is dependable as it provide services “right” the first time □ □ □ □ □ □ 5. The services are delivered “on-time” □ □ □ □ □ □ 6. Monash Sport informs when and how the services will be performed □ □ □ □ □ □ 7. Employees of Monash Sport seem willing to assist □ □ □ □ □ □ 8. Monash Sport instills a feeling of confidence and security □ □ □ □ □ □ 9. Employees of Monash Sport are courteous □ □ □ □ □ □ 10. Employees of Monash Sport have enough knowledge to answer the specific questions □ □ □ □ □ □ 11. Monash Sport is sensitive to unique needs of the customers □ □ □ □ □ □ 12. Monash Sport serve best interest of its customers 3
  4. 4. Q8 – Please respond to the following question only if you are an existing member of MonashSport.How likely are you to recommend Monash Sport to a friend? Please score on a scale of 0 to 10where 0 means that you will not recommend Monash Sport to a friend and 10 means you willdefinitely recommend Monash Sport to a friend. You can use any number from 0 to 10 to expressyour opinion.□0□1□2□3□4□5□6□7□8□9□ 10 4

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