• Share
  • Email
  • Embed
  • Like
  • Save
  • Private Content
Understanding the Nature of Resistance
 

Understanding the Nature of Resistance

on

  • 2,317 views

Although its rarely stated directly, design as a profession is a consulting business. While we are responsible for producing work, we still seek final approval elsewhere. This fundamental ...

Although its rarely stated directly, design as a profession is a consulting business. While we are responsible for producing work, we still seek final approval elsewhere. This fundamental understanding is important because our business, and ultimately the most difficult part of our job, is the business of influencing others.

It is natural for us to think that if we present our designs clearly and logically, provide data to support our decisions, and truly have the client’s best interests at heart, that we will get the buy-in and support that we are seeking. We often believe this because we are not paying enough attention to the affective level of our interactions with others until we begin to run into resistance.
Given that designers are agents of change, resistance is a predictable and natural part of our profession. The key to understanding resistance is to realize that is it an emotional reaction against the process of change, of being helped, or having to face up to difficult organizational problems.

Statistics

Views

Total Views
2,317
Views on SlideShare
2,228
Embed Views
89

Actions

Likes
3
Downloads
22
Comments
0

9 Embeds 89

http://sprmario.posterous.com 44
http://storify.com 22
http://www.linkedin.com 7
http://lanyrd.com 4
http://sprmario.tumblr.com 3
http://flavors.me 3
http://flavors.me 3
http://paper.li 2
http://twitter.com 1
More...

Accessibility

Upload Details

Uploaded via as Adobe PDF

Usage Rights

© All Rights Reserved

Report content

Flagged as inappropriate Flag as inappropriate
Flag as inappropriate

Select your reason for flagging this presentation as inappropriate.

Cancel
  • Full Name Full Name Comment goes here.
    Are you sure you want to
    Your message goes here
    Processing…
Post Comment
Edit your comment

    Understanding the Nature of Resistance Understanding the Nature of Resistance Presentation Transcript

    • Understanding theNature of ResistancePresented by Alla Zollers@azollers
    • Welcome to Therapy
    • We are all consultants
    • You can advice, recommend, influence
    • You can’t make anyone do what you want
    • Attend to feelings that are under the surfaceYou can advice, recommend, influence
    • Managing ResistanceActivity: Note down the name of a current orrecent project where you faced resistance
    • Resistance is futile natural
    • Resistance is an emotional process
    • Resistance is discomfort expressed indirectly
    • Identify it Name it Wait
    • Identify it: Use your ownfeelings as a gauge
    • Activity:Write down how you felt
    • Name it:Resistance has many facesIt’s important to the name the resistance in a neutral way
    • Questioning Methods“You are asking a lot of questions about my methods. Do you have doubts about the credibility of results?”
    • Confusion “You seem very confusedabout what we are discussing. Are you confused about theproblem or just not sure what to do about it?”
    • Intellectualizing “Each time we get close to deciding what to do, you goback to developing theories tounderstand what is happening”
    • Compliance “You seem to be willing to doanything I suggest. I can’t tell what you real feelings are”
    • Activity: Think about the typeof resistance you werefacing and name it in a neutral way
    • Wait:Leave room for the response
    • Share Your Feelings
    • “Authentic behaviorwith a client meansyou put into wordswhat you areexperience with theclient as you work.This is the mostpowerful thing youcan do to have theleverage you arelooking for and theto build clientcommitment”Peter BlockFlawless Consulting
    • Thank you!azollers@gmail.com@azollers