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Simplify HR to Drive Performance


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  • 1. 1 Simplify HR to Drive Performance Leading HR Organizations Share Their Strategies
  • 2. 2 Global organizations must be responsive to market realities to drive performance, whether those realities are new government regulations, healthcare reform, business model shifts, or industry upswings and downturns. Businesses achieve competitive differentiation through simplicity and consistency across the organization while creating a culture of engagement and performance. By arming managers with tools that offer real-time insight for unprecedented visibility into the workforce, organizations can now ensure alignment to the most important initiatives and be agile enough to readily absorb and adapt to external shocks. Here are examples of different methods and strategies several Workday customers have taken to drive performance: 1. Empower Talent to Build a Competitive Edge Flextronics, a leading electronics manufacturing services provider with a global network of over 200,000 employees in 30 countries, believes talent is its defining resource and competitive differentiator. Hiring, retaining, staffing, motivating, and engaging its workforce is a top priority. With a large geographical footprint and a commitment to entering emerging markets, establishing consistency across key roles in the organization is important. Flextronics is strategically implementing global consistency across all positions while addressing cultural nuances and regional laws. Retaining and hiring skilled talent with the same leadership traits is essential to capitalizing on market opportunities and realizing growth targets. The company has visibility—by location and by role—into actual direct labor costs, turnover, experience levels, and other attributes that help optimize decision-making while achieving significant financial advantages with this type of global insight. According to Dave Smoley, SVP and CIO at Flextronics, “The result was a savings in the range of 30 percent.” Flextronics took 80 systems and replaced them with one system. By empowering managers with accurate and real-time data from a single source of truth, and empowering employees with the ability to update their administrative information, HR has achieved productivity gains and can now focus on more strategic organizational objectives. Flextronics is harnessing the power of the cloud and an enterprise SaaS solution designed for connectivity to implement its global workforce strategy, resulting in significant bottom-line impact and a competitive advantage. “Our growth and differentiation are founded on the talent and effectiveness of our workforce. The talent insight that Workday provides has enabled us to capitalize on market opportunities and realize our growth targets, giving us an edge on the competition.” — Denise Haylor Vice President of Human Resources, Flextronics Simplify HR to Drive Performance Leading HR Organizations Share Their Strategies
  • 3. 3 3. Implement a Single Source of Truth for Deeper, Actionable Insight With over 66,000 people in over 55 countries, Rentokil Initial is a service organization relying on the commitment and ability of its colleagues to deliver services and delight customers. As a service organization, Rentokil Initial is made up of great people with a shared mission, vision, and three core values. The company upholds its employee- identified values of service, relationships, and teamwork with the transparency amongst colleagues, which drives a culture of global collaboration and the creation of long- lasting relationships. With Workday as its unified global HR system–of-record, Rentokil Initial’s HR team will have a single source of actionable information about its workforce and be able to be more productive and strategic. To ensure these goals are met, Rentokil Initial is placing a greater emphasis on support, tools, and training in order for the workforce to do its job well. “As a global organization, it is critical for us to have visibility into our workforce worldwide within one system-of-record.” — Martin Sawkins Group HR Director, Rentokil Initial 2. Use Visibility Into Real-time Data to Optimize When Making Crucial Business Decisions Chiquita Brands, the leading international marketer, producer, and distributor of quality fresh fruit, processed fruit, and vegetable products, is continuously aligning and realigning its organization to rapidly evolving market needs. As Chiquita conducts business worldwide, it maintains a large, distributed workforce of 23,000 in more than 70 countries, making it a truly global company. Chiquita has implemented consistency across the global workforce by looking at real-time data for goal alignment, compliance, performance, and potential of talent by plant, geography, function, manager, and product group. With accurate data in hand, Chiquita has been able to make key business decisions on production and talent leading to overall cost savings—including 30 percent savings in system costs compared with on-premise options, and $1 to $2 million annual savings in recruiting costs. In addition, by using true labor-rate data to optimize where work is produced, Chiquita was able lower their overall costs by hundreds of thousands of dollars per instance in manufacturing and farm production based on location, labor, transportation, and workforce mobility. “With Workday, I can get a sense of how our business processes are working, in real time, worldwide… and in just a few seconds. That means I can spend my day as an HR manager having strategic, consultative discussions with my business partners.” — Jeni Fitzpatrick Human Resources Director, Chiquita
  • 4. 4 4. Implement Best Practices to Grow Your Global Brand Four Seasons, a global, luxury hospitality company, places a huge emphasis on its brand and people. It’s very important for the company to port its culture when moving into new locations, because culture is critical to the company’s success. Its distinctive service is the most important thing it can give to customers—which means the company must be able to mobilize its talent around the world. Based on the Golden Rule, Four Seasons’ culture allows its employees, wherever they are, to rise to the challenge of servicing the needs of guests. In order to accomplish that goal, Four Seasons must have a singular focus on its workforce—the company not only keeps track of who its employees are, but also what their needs are from a development perspective. In addition, Four Seasons tracks employees’ career aspirations to learn how the company can satisfy those individuals internally. “Talent management is the real business of Four Seasons. We have two things that provide us with competitive advantage: our brand and our people. When we go into new locations, it’s vital we bring our service culture with us. That’s the most important thing we deliver to our clients, and so we need to be able to mobilize our talent around the world to provide stellar service.” — Mary Sullivan VP of Corporate Human Resources, Four Seasons 5. Simplify Operations by Fostering an Agile Workforce As a leading specialty chemical manufacturer with 125 years of experience, H.B. Fuller’s reach spans the globe. To promote a culture of innovation, collaboration, and recognition—all while driving toward superior results—H.B. Fuller strives to keep its employees engaged and challenged with the spirit of winning, the power of collaboration, and the essence of courage. With operations in four geographic regions, a workforce in 32 countries, and customers in over 100 nations, H.B. Fuller needed to put in place a system with global capabilities that offered unprecedented flexibility. Since implementing Workday, H.B. Fuller executives have more time on their hands, which allows them to focus on customer needs and strategically manage the workforce. Having instant access to global HR information for better decision-making through a unified business solution allows H.B. Fuller to achieve significant cost savings to affect the bottom line and increase engagement from the workforce. “Agility is key in people-centric businesses. We no longer have to limit our business strategies by the inflexibility of our systems.” — Ann Parriott VP Human Resources, H.B. Fuller
  • 5. Workday, Inc. | 6230 Stoneridge Mall Road | Pleasanton, CA 94588 | United States 1.925.951.9000 | 1.877.WORKDAY (1.877.967.5329) | Fax: 1.925.951.9001 | © 2012. Workday, Inc. All rights reserved. Workday and the Workday logo are registered trademarks of Workday, Inc. All other brand and product names are trademarks or registered trademarks of their respective holders. SIMPLFYHR-091212 6. Unify Your Organization Around a Central Mission The companies in the Zappos family pride themselves on providing stellar customer service externally to customers and vendors, and internally to their employees. Achieving such a high level of satisfaction is only possible through aligning the entire organization around the company’s 10 core values: 1. Deliver WOW through service 2. Embrace and drive change 3. Create fun and a little weirdness 4. Be adventurous, creative, and open-minded 5. Pursue growth and learning 6. Build open and honest relationships with communication 7. Build a positive team and family spirit 8. Do more with less 9. Be passionate and determined 10. Be humble These core values drive all of the business decisions at Zappos, including how to utilize technology tools. Zappos is using Workday to provide on-demand transparency of information to employees (core value #6!), and harnessing the power of Workday integrations to feed other systems throughout the organization, increasing efficiencies in areas like purchase order management and benefits administration. About Workday Workday is the leader in enterprise-class, Software-as-a- Service (SaaS) solutions for managing global businesses, combining a lower cost of ownership with an innovative approach to business applications. Founded by PeopleSoft veterans Dave Duffield and Aneel Bhusri, Workday delivers unified Human Capital Management, Payroll, and Financial Management solutions designed for today’s organizations and the way people work. Delivered in the cloud leveraging a modern technology platform, Workday offers a fresh alternative to legacy ERP. More than 280 customers, spanning medium-sized organizations to Fortune 50 businesses, have selected Workday. “With a strong core, Zappos develops its culture, brand, and business strategies, while ensuring the entire organization is moving together.” — Tony Hsieh CEO,