Its time to step into the future!Its time for a change! Don’t you think so!Think Innovation & Creativity.We will support you, share with you theknowledge & experience you need tohave, to excel in your career.We will provide you with the guidance,consultancy & expert project management,and together, we will take a giant leapinto the future.You future starts now!Are you ready?
About UsArts & Innovation Consultancy is a businessdevelopment center, where the focus is ondelivering new innovative approach to thedevelopment areas of business. Our aim is to providethe Egyptian youth with the opportunity to excel intheir careers, which will lead to enhancing theEgyptian economy in the future.
Our PhilosophyA r t i s tic Se n s e + I n n o v a t iv e Sp i r i t = F ut ur e L e a d e r sBusiness Professionals have to be equippedwith the skills, knowledge & experience thatcan help them face the daily businesschallenges.But in order to excel, a new approach hasto be followed. A transformation from abusiness professional to a Leader isrequired.That‟s the methodology we use, and thephilosophy we follow.
Our ServicesExpert Management ConsultancyProfessional DevelopmentOilfield & Petroleum ConsultancyNation Development
1. Expert Management ConsultancyOur Consultancy Packages include:I. Client Relationship ManagementII. Business DevelopmentIII. Customer Experience ManagementIV. Voice of Customer ProgramV. Complaint Resolution Management ProgramVI. Business Process ManagementVII. Contact Center & BPO developmentVIII. Non-IT Project Management
i. Client Relationship Management Transformation ProcessAnalyze customerrelated as-isprocessesDefine areas ofimprovementCreate a businesscaseProvide Trainingsessions for thenewly developedCRM processesCreate a customerService CharterAlign the businesscase with theorganization’smissionCreate an internalawarenesscampaignConduct asatisfaction surveyAnnounceperformanceresults
ii. Business Development Transformation ProcessDefine sales relatedprocessDefine internaltouch pointdepartmentAnalyzeperformanceCreate Sales PolicyConduct trainingsession on thetransformationprocessBuild adevelopment planDevelop anawarenesscampaignConduct asatisfaction surveyAnnounceperformance results
iii. Customer Experience Transformation ProcessDefine CustomerRelated ProcessesDefine touch pointsAnalyzeperformanceEnhance KPIsConduct trainingsession on thetransformationprocessCreate atransformationstrategyDevelop anawarenesscampaignConduct asatisfaction surveyAnnounceperformanceresults
aic’s Transformation StrategyCustomerInsightsCustomerInnovations &SolutionsCustomerStrategyCustomerPerformanceThe above strategy has proved to be the most effective way to transform anyorganization into a customer focused organized, where an “Outside-in”strategy is designed according to the organization‟s industry, geographicallocation(s), profile & customers.
Aymen Ismail’s Customer Experience Life-cycle managementCustomerProspectingCustomerAcquisitionProcessingCustomer Care& ServicesRetentionManagementDataManagementRenewalActions:1. To study each area in the lifecycle and check for issues ifany exists, or if customers aredissatisfied.2. Review related processes, andrenovate it to a more efficientand satisfactory processes.3. For each step in the customerlife-cycle, design a plan tomake it more efficient andcustomer-focused.
aic’s Customer Experience Life-cycle managementThe ultimate goal behind the CEM strategy is to be the “Trusted Partner”for all the Clients by providing competitive services & approach.Expert Trusted PartnerCurrent Situation The GoalSmall BenefitsCompetitive Services &approachCurrent Situation The GoalUSP TransformationExperience Transformation
iv. Voice of Customer ProgramCommentsVOC ProgramVoice oftheCustomerCollectFeedbackAnalyzeReportCreationImproveMeasure &trackresults-The VOC will gather insights fromInternal Customers on processefficiency and daily activities‟ barriers.- The VOC will gather insights fromexternal customers on what isimportant for them and theirexperience with Daman- Areas of improvement will beanalyzed, and recommendations willbe presented to concerned businessunits.
v. Complaint Resolution Management ProgramDesignate aComplaintreceiving unitDevelop arecord keepingsystemComplaintsProcessingComplaintAcknowledgmentComplaintsAnalysis &InvestigationProcessResolution ofComplaintsFollow upReportComplaintDevelop anaction planOur Complaint Resolution Management Program is tailored according toproduct specifications, consumer segments & market trends.
vi. Business Process ManagementBusiness process management (BPM), is an important aspect of creatingOutside-in process. Which reduces costs & time, increase efficiency &productivity. The Customer should be the Start & End point of any BPM.Policy & ProcedureProcessSub - ProcessWork FlowProcessSub - ProcessWork flowProcessSub - ProcessWork FlowTouch Points Touch Points Touch Points Touch PointsCustomerCustomer
3. Oilfield & Geologicalwe have created new revolutionized training programs &workshops, based on academic knowledge & fieldexperience. Where we apply both knowledge &experience to equip trainees with required skill sets, to beable to perform efficiently, with the highest quality &safety levels.Programs list:1. General Mud logging2. Hydrocarbon Analysis3. Geological Description4. Hydraulics5. Well Control6. Formation Pressure Evaluation7. Drilling Fluids
4. Invest in the NationOur Development plan is inspired by our backgrounds and knowledge of the youthneeds as well as the succeeding markets to grow.Develop higher & vocationalEducationReduce un-employmentrate to reach 2%-3% by2025Assist in enhancing theeconomical situationDevelop the labor‟s skills toequip with the market &strategic needsEgypt2012 – 2025 Plan
Global PartnersBavarian Auto Group – Regional Training Academy – Cairo - EgyptBavarian Auto Group Training Academy has been appointed as the regional training academy of BMW and MINIfor the dealers of Egypt, North Africa & Caribbean. They focus great attention and makes a significant investmentin training and development. Function, seminar, training and classrooms are all under one roof, featuring state-of-the-art facilities giving trainees the highest quality preparation to provide the highest possible levels of customerservice. AIC is Partner with BAG training Academy, and responsible of marketing all their training programs tomarkets all over the worldwww.bag-eg.comEl Raseef – Cairo - EgyptEl Raseef is a community enablement group, with a vision to pursue the dream of „better Egypt‟. Freedom of minds,and enablement of creativity & innovation, that‟s their goal, their mission and their dream. El Raseef has severalprograms, such as “Beit Elraseef” & “El Raseef Magazine”.AIC is managing El Raseef‟s Marketing & Public Relations for all their programs.www.elraseef.comUnited Quality Management Institute – Cairo - EgyptUQMI is a global organization that aims to enhance business strategies, by adding quality management, as a mainfocus of strategy creation. Certifications are published & owned by UQMI-USAAIC is currently managing the Egyptian chapter of UQMI in Cairo, and all the training programs provided by AIC isaccredited & approved by UQMI.www.uqmi.org