Communication

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Definition of Communication.
Different ways of Communication.verbal communication and other ways.upward and downward communication.
Function of Communication,it has four main function.
Communication Process.communication is a two way process,
Effective Communication characteristics.
Barriers to Effective Communication
Types of Barriers Communication
Types of Communication
Channels of Communication
Direction of Communication
Verbal Communication
Methods of Communication
Communication is a Series of Experience .

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Communication

  1. 1. COMMUNICATION The Achievers 4th Jan 2013
  2. 2. Group Members Ayesha Khalil 4427 Rubina Rafique 4437 Komal Javed 4433
  3. 3. Format of the Presentation (Ayesha Khalil) 1.Definition 2.Different ways of Communication 3.Function of Communication 4.Communication Process 5.Effective Communication
  4. 4. (Rubina Rafique) 1.Types of Communication 2.Channels of Communication 3.Direction of Communication 4.Verbal Communication 5.Methods of Communication 6.Communication is a Series of Experience (Komal Javed) • Barriers to Effective Communication • Types of Barriers Communication
  5. 5. Ayesha
  6. 6. What is Communication
  7. 7. Definition Communication is about sending and receivingCommunication is about sending and receiving information or the transmission of informationinformation or the transmission of information and meaning from one party to anotherand meaning from one party to another..
  8. 8. Different ways of Communication
  9. 9. Function of Communication Four functions Information Motivation Control Emotional expression
  10. 10. Functions of CommunicationFunctions of Communication Information:Information:  Individuals and work groupsIndividuals and work groups need information to makeneed information to make decisions or to do theirdecisions or to do their workwork.. Emotional Expression:Emotional Expression:  Social interaction in theSocial interaction in the form of work groupform of work group communications provides acommunications provides a way for employees toway for employees to express themselves.express themselves.
  11. 11. Functions of CommunicationFunctions of Communication Motivation:Motivation: Communications clarify forCommunications clarify for employeesemployees whatwhat is to done,is to done, howhow well they have done it, andwell they have done it, and whatwhat can be done to improve performancecan be done to improve performance in behaviors in organizationsin behaviors in organizations Control:Control: Formal and informal communications actFormal and informal communications act to control individualsto control individuals
  12. 12. Communication Process
  13. 13. Communication Process  Communicator A person with ideas, intentions, information, and a purpose for communicating  Massage An idea or experience that a sender wants to communicate  Encoding Converting a message into groups of symbols that represent ideas or concepts  Medium of transmission The carrier of the message  Decoding-Receiver: Technical term for the receiver’s thought processes  Feedback The receiver’s response to the senders massage  Noise Factors that distort the intended message
  14. 14. Effective Communication
  15. 15. RubinaRubina
  16. 16. Types of CommunicationTypes of Communication
  17. 17. Types of CommunicationTypes of Communication
  18. 18. Channels of CommunicationChannels of Communication Formal Communication: Communication through officially designated channels of message Found in organizational charts, policy manuals. Informal Communication: Interaction that do not reflect officially designated channels of communication.  Creates a relaxed, comfortable, climate
  19. 19. Direction of Communication Upward Downward Horizontal Horizontal DD oo ww nn ww aa rr dd UU pp ww aa rr dd
  20. 20. Direction of Communication Downward Flow from upper management down to the employees at lower ranks •Job instruction •Ideology •Information •feedback
  21. 21. Horizontal Communication •The flow of information between colleagues and peers •Organization have enhance its importance •Not recognized as official
  22. 22. Facial Expressions
  23. 23. Methods of communication
  24. 24. Verbal Communication It means communicating with words, written or spoken. Verbal communication consists of speaking, listening, writing and reading
  25. 25. Non-Verbal Communication Nonverbal communication includes all unwritten and unspoken messages, both intentional and unintentional. Non-verbal communicationNon-verbal communication Body movement Body movement GesturesGestures Eye contact voice TouchTouchexpressionexpression
  26. 26. Body Language includes: Facial expressions Gestures i. Handshakes ii. Nodding iii. Eye contact Posture Even without words, the message can be strong Gestures do not have the same meaning in all cultures
  27. 27. Communication is a Series of Experience
  28. 28. Komal
  29. 29. Barriers To Effective Communication
  30. 30. Barriers To Effective Communication “Any obstacle that blocks communication”
  31. 31. Types of Barriers 1. Language 2. Physical Location 3. Poor Equipment 4. Noise 5. Culture 6. Perception
  32. 32. Types of Barriers 1. Language: Speaking in different languages, or where a language is not your first language 2. Physical Location: When teams are spread across the world and diverse teams are created.
  33. 33. Types of Barriers 3. Poor Equipment: Not having the right IT infrastructure, slow computers, poor quality audio teleconference systems making it difficult to hear what is being said. 4. Noise: When a person is communicating to another and someone or something makes noise , then its fails.
  34. 34. Types of Barriers 5. Culture: Spelling the same language but words having different meaning in different countries, e.g. UK English and USA English have different words for rubber/eraser. 6.. Perception: One message has two or more different meanings when spoken or put into an email.

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