How Collaboration Can Change the World: Inclusion and Diversity

How Collaboration Can Change the World: Inclusion and Diversity
Oct. 2009
Small Acts of Inclusion will make diversity take hold immediately

Business Case
Business Need
Inclusion and Diversity As A Business Enabler
Key Business Priority
Common Language
Creating a Shared Understanding
Accountability
Proposed Plan

Collective mixture of differences and similarities including but not limited to race, color, religion, national origin, sex, sexual orientation, gender expression, age, physical abilities, culture, occupation, position, education, work, and behavioral styles and the perspectives of each individual shaped by his/her nation and experiences
To be inclusive is to leverage diversity by bringing together a mix of unique individual backgrounds to collectively and more effectively meet our business objectives
Business Architecture
Network as the Platform
Technology Architecture
Inclusion:
How we come together to meet business goals
Diversity
Collective mix of who we are as individuals

Gender Identity
Ethnicity
Person with Disability
Relationship Status
Age/Generation
Inclusion & Diversity Continuum
Visible
Invisible
Gay Lesbian Bisexual Transgender (GLBT)
National Identity
Work Style

Business Case
Business Need
Common Language
Accountability
Proposed Plan

Top 10 Business Drivers
Over a ten-year period, publicly traded companies on Diversity Inc.’s 2005 list of Top 50 Companies for Diversity outperformed the Standard & Poor’s 500 by 23.5%
1
Companies with high employee engagement had a 19% increase in operating income and almost 28% growth in earnings per share
2
IBM expanded minority markets dramatically by promoting diversity in its own workforce. The result: a virtuous circle of growth
3
Top-listed European companies with gender diversity in management achieved higher than average stock performance –
64% versus 47% growth from 2005-2007
4
Central and Eastern Europe produces 13% of the 108 million worldwide student population, despite making up only 8% of the overall global population.
5

Top 10 Business Drivers
Engineering and sales are among the top 10 jobs that employers across the globe are having difficulty filling in 2009
6
86% of Gen Y employees say they would leave an employer if corporate social responsibility values no longer reflected their own
7
Around 10% of the world’s population, or 650 million people, live with a disability. They are the world’s largest minority
8
78% of GLBT and their friends/relatives would switch brands to companies that are known to be GLBT-friendly
9
Across the world, women-owned firms comprise between one-quarter and one-third of the business population
10

Women’s earned income growing 8.1% vs. 5.8% for men in developing world
More than 30% female legislatures in Uganda, Burundi and Macedonia
The Biggest Emerging Market in the History of the Planet… More than twice the size of developing markets, India and China
Globally, women control nearly $12 trillion of the overall $18.4 trillion in consumer spending. By 2014, women will control $15 trillion
Sources: Goldman Sachs, Boston Consulting Group, Newsweek
www.newsweek.com/id/215304

Women’s earned income growing 8.1% vs. 5.8% for men in developing world
More than 30% female legislatures in Uganda, Burundi and Macedonia
The Biggest Emerging Market in the History of the Planet… More than twice the size of developing markets, India and China
Fueling Economic Growth
New Growth
Markets
Health, Education & Employment
Globally, women control nearly $12 trillion of the overall $18.4 trillion in consumer spending. By 2014, women will control $15 trillion
Sources: Goldman Sachs, Boston Consulting Group, Newsweek
www.newsweek.com/id/215304

In the News in Emerging Markets

Diversity Fuels Innovation: Innovation is Achieved in Inclusive Environments
Twelve of the top 50 companies recognized for innovation were also among the top 50 for diversity*
*Business Week and Diversity Inc. 2007/2008

Workplace Culture: Diversity and Innovation
Twelve of the top 50 companies for innovation were also named among the top 50 for diversity
Verizon named #1for Diversityin 2008
Business Week and Diversity Inc. 2007/2008
(red=2008; black=2007)

Diversity
Diversity Journey
Mainstream
Expansion
Accountability/Process Integration
Building Community of Change Agents
Creating Awareness and Building Foundation
Year 5
Year 4
Year 2
Year 3

Business Case
Business Need
Common Language
Accountability
Proposed Plan

Collaboration
Video
Next Generation
Company
Globalization
Virtualization
Business Value
Building on the foundation
Reflecting market realities and changes
Key business enabler in transition to collaboration, innovation, globalization and virtualization
Using technology to create greater inclusion and diversity
Helps leaders identify insertion points and drives community

Three Key Market Transitions
Future of Computing
Future of Work
Future of Connected Life
Driven by Video and Collaboration

Big Picture/Market
Leaders
Vision/Mission/
Strategy
Communication Effectiveness
Less
than
10%
20-30%
My Role
Employees
What’s in it for Me
Leaders Often Communicate Opposite to Employees’ Needs
How Employees Change Behavior?

It’s Not What
You SAY That
Matters, It’s
What You Do.

Business Case
Business Need
Common Language
Accountability
Proposed Plan

PROCESS
COLLABORATIVE
INDEPENDENT
TRANSFORMATIONAL
Moving to Inclusion and Diversity
FROM
TO
ACTIVITY
LEADERSHIP
RESOURCES
TRANSACTIONAL

Understanding
Translation
Internalization
Awareness
Adoption
Drive awareness of integrating into day-to-day activities
Ensure management and leaders understand business importance
Provide tools to integrate in day-to-day activities
Secure widespread shift in behaviour
How we work
Integrating Inclusion and Diversity in Emerging Markets
Leadership Say/Do Alignment
Business Integration & Focus
Education, Training & Engagement
Accountability & Measurement

Key Leadership Principles
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How Collaboration Can Change the World: Inclusion and Diversity

by Ayelet Baron

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