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How collaboration can change the world

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Presentation at IABC Southern Region Conference

Presentation at IABC Southern Region Conference

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  • http://www.softwaremag.com/default/assets//Image/PeoplePowered.jpeg
  • As collaboration expands, the number of tools we use to collaborate is also expanding. As you see here, until recently the tools have been primarily text- or document-centric: email, IM, and portals or workspaces. These tools work best for one-to-one or one-to-few interactions. Transition: Increasingly, however, businesses are adopting a much broader toolset to collaboration with more people, including companies, partners, suppliers and even customers.Here are some of these tools.Wikis, blogs and discussion forums in the text centric world.And in the voice and video worlds, vmail, conferencing, contact centers, desktop video, telepresence, and video events.And social networking blurring these two worlds.This mix of rich media provides the context, the nuance, and the intimacy that decision makers need to operate successfully in a world with distributed team – where travel may be restricted.Transition: So what can collaboration do to improve the bottom line? Let’s look at some key business processes and see how collaboration is making an impact today. OUR OPPORTUNITY … TO LEVERAGE AND DRIVE THE MIGRATION TO RICH-MEDIA
  • Transcript

    • 1. How Collaboration is Changing Our World
      Ayelet Baron
      VP, Strategy and Transformation
      Cisco Canada
      http://twitter.com/ayeletb
      October 2011
    • 2. This presentation was created not by one person, but by many. It’s a presentation about the power of connecting with people online and using communities to get it done
      http://www.flickr.com/photos/pogonophobia/
    • 3. Pre 1990: People are not connected
      1990: Connecting people to information
      2000: Connecting people to people
      2011: Everything is Connected
      http://www.softwaremag.com/default/assets//Image/PeoplePowered.jpeg
    • 4. Three years ago there were
      No Smartphones
      [as we know them today]
      Years to Reach 50 millions Users: 
      Radio: 38 Years
      TV: 13 Years
      Internet: 4 Years
      Facebook: added 100 million users in less than 9 months
      iPhone applications: 1 billion in 9 months
      http://mi9.com/uploads/landscape/4154/desert-sand_422_71936.jpg
    • 5. Explosion in the Amount of Information…
      2013
      2010
      2007
      5 Exabytes
      per month
      1 Billion DVDs
      crossing the network
      56 Exabytes
      per month
      12 Billion DVDs
      crossing the network
      21 Exabytes
      per month
      4.4 Billion DVDs
      crossing the network
      50 BillionConnected Devices
      1 ZettabyteContent
      1 Million Applications
      ……and devices
    • 6. We Trust Strangers
      SOCIAL MEDIA AGE
      MASS MEDIA AGE
      PRE MEDIA AGE
      Consumers dictate
      Consumer ability to publish content
      Talk face to face
      Authority is declining
      Talk face to face
      Talk to shop worker
      Phone call
      Talk to shop worker
      Consult a professional
      Readers letters
      Phone in; TV / Radio
      Religious Institutions, state, monarchy dictate the agenda
      Professional media dictate
      Consumer influence channels
      http://blogs.cisco.com/
    • 7. Choices
      http://www.google.com/imgres?imgurl=http://www.furniturehomedesign.com/wp-content/uploads/2008/08/paint-can-11.jpg&imgrefurl=http://www.furniturehomedesign.com/eco-design/green-planet-paints/&usg=__vT8Gv0VoZ3_kl5T9TWoeg5yZokY=&h=600&w=800&sz=103&hl=en&start=0&sig2=G40pJ8tnPLL6-9VRQiLPyg&zoom=1&tbnid=gV6QfjB4ZtNGiM:&tbnh=117&tbnw=156&ei=gZfaTd_QNoPksQOiiY2ODA&prev=/search%3Fq%3Dpaint%26hl%3Den%26biw%3D1280%26bih%3D709%26gbv%3D2%26tbm%3Disch&itbs=1&iact=hc&vpx=117&vpy=383&dur=14&hovh=194&hovw=259&tx=160&ty=71&sqi=2&page=1&ndsp=28&ved=1t:429,r:14,s:0
    • 8. http://www.flickr.com/photos/merinocroos/2183126257/
    • 9. My Choices
    • 10. http://www.topnews.in/files/lindsay-lohan111.jpg
    • 11. A Real Hero … Changing Lives
    • 12.
    • 13.
    • 14. “If you have a voice you have a choice”
    • 15.
    • 16. http://rayzzo.posterous.com/
    • 17.
    • 18. http://www.marketerinsight.com/wp-content/uploads/2011/02/egypt-social-media2.png
      http://johnpostill.files.wordpress.com/2011/02/temp2.jpg?w=300&h=180
    • 19. Connecting and Collaborating in Business
      Share
      Connect Employees, Customers and Partners
      Accelerate Speed to Market
      Learn
    • 20. Collaboration Ties to Performance
      72 percent of companies that deployed
      Collaboration tools reported better performance*
      • Positive impact to:
      • 21. Innovation: 68 percent improvement
      • 22. Sales growth: 76 percent improvement
      • 23. Profit growth: 71 percent improvement
      * Frost and Sullivan study 2009
    • 24. Collaboration is…Equal Parts Process, Culture and Technology
      • We pioneered collaboration to change the way we work
      • 25. We use these technologies ourselves; we are our own laboratory
    • New Collaboration Experiences
      TelePresence Dialogue Café
      Reverse Mentoring
      Interns/Co-op Students
      Communities powered by Quad
      Social Media Policies and Tools
      Focus on Value
    • 26. Changing the Way We Work
      Collaborative Tools
      Text
      Voice, Video
      Social Networking
      Streaming
      Video
      Social Video
      Discussion Forums
      Many
      Video Events
      Wikis
      Blogs
      Contact Center
      Number of Participants
      Group Telepresence
      Email
      Conferencing
      IM
      One
      Voice
      Personal
      Telepresence
      Documents
      Desktop Video
      Voicemail
      Expanding Collaboration to include Broader, Richer Interactions
    • 27. Industries Reinvented by Collaboration
      Financial Services
      • Streamlined Operations
      • 28. Multichannel Experience
      • 29. On-Demand Expertise
      Healthcare
      • Expanded Access to Care
      • 30. Expanded Range of Services to Underserved
      • 31. Higher Quality Care at Lower Cost
      High Tech Manufacturing
      • Innovation-friendly Environment
      • 32. Distributed R&D Teams
      • 33. Transparent, Seamless Supply Chain
      Education
      • More Interactive Teaching
      • 34. Anytime, Anywhere Learning
      • 35. Safer Campuses
      Retail
      • Improved Supply Chain Efficiency
      • 36. Growing Loyalty and Customer Outreach
      • 37. Increased Employee Productivity
      Government
      • Improved Operationsand Impact
      • 38. Enhanced Citizen Experience
      • 39. Improved Safety, Security
    • Cisco Cius
      Collaboration will be all about the
      USEREXPERIENCE
      any Media…
      any Application…
      any Device, Client, Platform…
      any Time, Anywhere…
      any Consumption Model…
    • 40.
    • 41. The most profound technologies are those that disappear. They weave themselves into the fabric of everyday life until they are indistinguishable from it
      "Over and over again, connecting people with one another is what lasts online. Some folks thought it was about technology, but it's not.“
      Seth Godin
    • 42. Can we change the world?
    • 43. ayeletb
      http://www.linkedin.com/in/ayeletbaron