How collaboration can change the world

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Presentation at IABC Southern Region Conference

Presentation at IABC Southern Region Conference

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  • http://www.softwaremag.com/default/assets//Image/PeoplePowered.jpeg
  • As collaboration expands, the number of tools we use to collaborate is also expanding. As you see here, until recently the tools have been primarily text- or document-centric: email, IM, and portals or workspaces. These tools work best for one-to-one or one-to-few interactions. Transition: Increasingly, however, businesses are adopting a much broader toolset to collaboration with more people, including companies, partners, suppliers and even customers.Here are some of these tools.Wikis, blogs and discussion forums in the text centric world.And in the voice and video worlds, vmail, conferencing, contact centers, desktop video, telepresence, and video events.And social networking blurring these two worlds.This mix of rich media provides the context, the nuance, and the intimacy that decision makers need to operate successfully in a world with distributed team – where travel may be restricted.Transition: So what can collaboration do to improve the bottom line? Let’s look at some key business processes and see how collaboration is making an impact today. OUR OPPORTUNITY … TO LEVERAGE AND DRIVE THE MIGRATION TO RICH-MEDIA

Transcript

  • 1. How Collaboration is Changing Our World
    Ayelet Baron
    VP, Strategy and Transformation
    Cisco Canada
    http://twitter.com/ayeletb
    October 2011
  • 2. This presentation was created not by one person, but by many. It’s a presentation about the power of connecting with people online and using communities to get it done
    http://www.flickr.com/photos/pogonophobia/
  • 3. Pre 1990: People are not connected
    1990: Connecting people to information
    2000: Connecting people to people
    2011: Everything is Connected
    http://www.softwaremag.com/default/assets//Image/PeoplePowered.jpeg
  • 4. Three years ago there were
    No Smartphones
    [as we know them today]
    Years to Reach 50 millions Users: 
    Radio: 38 Years
    TV: 13 Years
    Internet: 4 Years
    Facebook: added 100 million users in less than 9 months
    iPhone applications: 1 billion in 9 months
    http://mi9.com/uploads/landscape/4154/desert-sand_422_71936.jpg
  • 5. Explosion in the Amount of Information…
    2013
    2010
    2007
    5 Exabytes
    per month
    1 Billion DVDs
    crossing the network
    56 Exabytes
    per month
    12 Billion DVDs
    crossing the network
    21 Exabytes
    per month
    4.4 Billion DVDs
    crossing the network
    50 BillionConnected Devices
    1 ZettabyteContent
    1 Million Applications
    ……and devices
  • 6. We Trust Strangers
    SOCIAL MEDIA AGE
    MASS MEDIA AGE
    PRE MEDIA AGE
    Consumers dictate
    Consumer ability to publish content
    Talk face to face
    Authority is declining
    Talk face to face
    Talk to shop worker
    Phone call
    Talk to shop worker
    Consult a professional
    Readers letters
    Phone in; TV / Radio
    Religious Institutions, state, monarchy dictate the agenda
    Professional media dictate
    Consumer influence channels
    http://blogs.cisco.com/
  • 7. Choices
    http://www.google.com/imgres?imgurl=http://www.furniturehomedesign.com/wp-content/uploads/2008/08/paint-can-11.jpg&imgrefurl=http://www.furniturehomedesign.com/eco-design/green-planet-paints/&usg=__vT8Gv0VoZ3_kl5T9TWoeg5yZokY=&h=600&w=800&sz=103&hl=en&start=0&sig2=G40pJ8tnPLL6-9VRQiLPyg&zoom=1&tbnid=gV6QfjB4ZtNGiM:&tbnh=117&tbnw=156&ei=gZfaTd_QNoPksQOiiY2ODA&prev=/search%3Fq%3Dpaint%26hl%3Den%26biw%3D1280%26bih%3D709%26gbv%3D2%26tbm%3Disch&itbs=1&iact=hc&vpx=117&vpy=383&dur=14&hovh=194&hovw=259&tx=160&ty=71&sqi=2&page=1&ndsp=28&ved=1t:429,r:14,s:0
  • 8. http://www.flickr.com/photos/merinocroos/2183126257/
  • 9. My Choices
  • 10. http://www.topnews.in/files/lindsay-lohan111.jpg
  • 11. A Real Hero … Changing Lives
  • 12.
  • 13.
  • 14. “If you have a voice you have a choice”
  • 15.
  • 16. http://rayzzo.posterous.com/
  • 17.
  • 18. http://www.marketerinsight.com/wp-content/uploads/2011/02/egypt-social-media2.png
    http://johnpostill.files.wordpress.com/2011/02/temp2.jpg?w=300&h=180
  • 19. Connecting and Collaborating in Business
    Share
    Connect Employees, Customers and Partners
    Accelerate Speed to Market
    Learn
  • 20. Collaboration Ties to Performance
    72 percent of companies that deployed
    Collaboration tools reported better performance*
    • Positive impact to:
    • 21. Innovation: 68 percent improvement
    • 22. Sales growth: 76 percent improvement
    • 23. Profit growth: 71 percent improvement
    * Frost and Sullivan study 2009
  • 24. Collaboration is…Equal Parts Process, Culture and Technology
    • We pioneered collaboration to change the way we work
    • 25. We use these technologies ourselves; we are our own laboratory
  • New Collaboration Experiences
    TelePresence Dialogue Café
    Reverse Mentoring
    Interns/Co-op Students
    Communities powered by Quad
    Social Media Policies and Tools
    Focus on Value
  • 26. Changing the Way We Work
    Collaborative Tools
    Text
    Voice, Video
    Social Networking
    Streaming
    Video
    Social Video
    Discussion Forums
    Many
    Video Events
    Wikis
    Blogs
    Contact Center
    Number of Participants
    Group Telepresence
    Email
    Conferencing
    IM
    One
    Voice
    Personal
    Telepresence
    Documents
    Desktop Video
    Voicemail
    Expanding Collaboration to include Broader, Richer Interactions
  • 27. Industries Reinvented by Collaboration
    Financial Services
    • Streamlined Operations
    • 28. Multichannel Experience
    • 29. On-Demand Expertise
    Healthcare
    • Expanded Access to Care
    • 30. Expanded Range of Services to Underserved
    • 31. Higher Quality Care at Lower Cost
    High Tech Manufacturing
    • Innovation-friendly Environment
    • 32. Distributed R&D Teams
    • 33. Transparent, Seamless Supply Chain
    Education
    • More Interactive Teaching
    • 34. Anytime, Anywhere Learning
    • 35. Safer Campuses
    Retail
    • Improved Supply Chain Efficiency
    • 36. Growing Loyalty and Customer Outreach
    • 37. Increased Employee Productivity
    Government
    • Improved Operationsand Impact
    • 38. Enhanced Citizen Experience
    • 39. Improved Safety, Security
  • Cisco Cius
    Collaboration will be all about the
    USEREXPERIENCE
    any Media…
    any Application…
    any Device, Client, Platform…
    any Time, Anywhere…
    any Consumption Model…
  • 40.
  • 41. The most profound technologies are those that disappear. They weave themselves into the fabric of everyday life until they are indistinguishable from it
    "Over and over again, connecting people with one another is what lasts online. Some folks thought it was about technology, but it's not.“
    Seth Godin
  • 42. Can we change the world?
  • 43. ayeletb
    http://www.linkedin.com/in/ayeletbaron