Why Do Employees Forget?
Carol Leaman
CEO
Axonify
Charles Henderson
L&D Professional
Agenda & Speakers
• The question “Why Learners
Forget so Quick...
Key Takeaways
1. Insight into what the L&D
community thinks about
why learners forget
2. The latest in brain science
and w...
Charles Henderson
L&D Professional
Axonify Confidential
Axonify Confidential6
10 words or less
turned into
47,379!
Axonify Confidential
Maybe it’s the request to keep comments
to 10 words or less. Maybe it’s the
northern hemisphere summe...
Analysis of Reponses from the L&D Community
900+
responses
analyzed!
Analysis of Reponses from the L&D Community
Occurrence: At what point in
the learning process do
respondents believe the
m...
Poll #1
At what point in the learning process do you believe
retention problems occur?
A. Pre-Training
B. During Training
...
Pre-Training
4%
Intra-Training
58%
Post-Training
32%
Not Related to
Training
6%
At what point do we believe that
retention...
Some Common Themes
• Poor facilitation
• Boring or lecture-only
delivery
• Lack of attention-
getting stories
• Unmotivate...
Some Common Themes
• Lack of immediate
application of the skills
and knowledge learned
• “Use it or Lose it”
• Lack of rei...
Analysis of Reponses from the L&D Community
Responsibility: Which party
or parties do the respondents
believe are responsi...
Poll #2
What do you believe is the main reason for lack of
retention?
A. The Curriculum
B. The Facilitator
C. The Learners...
Learners
22%
Facilitator
20%
Curriculum
34%
Leadership/Ac
countability
24%
What do we believe to be the main reason
for la...
Carol Leaman
President & CEO
Axonify
Employees aren’t
remembering and applying
what they need to know to
do their jobs and it is
expensive.
The Fundamental Tru...
The Forgetting Curve
Traditional
Corporate
Learning
21
Let’s start with
the brain.
Scientists know more
about the brain and
memory than ever
before.
Brains Need a
Break from
Continuous Input
Emotional Events Get Our Attention
We Process
“Gist” before
Details
We Are Incap...
24
3Cognitive strategies
that can be used to
improve memory.
25
3Cognitive strategies
that can be used to
improve memory.
Repeated Retrieval
Spacing
Deep Encoding
Repeated Retrieval
Repeated retrieval is
more effective for long
term retention than
repeated study.
0.18
0.38
0
0.05
0.1
0.15
0.2
0.25
0.3
0.35
0.4
Study Repeated Retrieval
ProportionRecalledFact: Repeated retrieval leads ...
Fact: Retrieval practices produce better learning
0
0.1
0.2
0.3
0.4
0.5
0.6
0.7
0.8
Study Repeated
Study
Concept
Mapping
R...
Spacing
Long-term retention is
improved as the
spacing between
repetitions increases.
Fact: Spaced (vs. crammed) practice leads to better
learning
0.55
0.72
0.78
0.62
0.93
0.97
0
0.1
0.2
0.3
0.4
0.5
0.6
0.7
0...
Fact: Spaced (vs. crammed) practice leads to better
learning
0.55
0.72
0.78
0.62
0.93
0.97
0
0.1
0.2
0.3
0.4
0.5
0.6
0.7
0...
Deep Encoding
The more deeply and
meaningfully you process
information, the more
likely you are to
remember it.
Fact: Deep encoding leads to better retention
0
0.1
0.2
0.3
0.4
0.5
0.6
0.7
Case Rhyme Sentence
ProportionRecognized
Sourc...
Take Home Messages
1. Spacing combined with retrieval leads
to better learning
2. Practicing retrieval is particularly
ben...
Axonify Confidential35
Incorporating Brain Science into
Corporate eLearning:
• Retrieval Based Learning
• Spaced Repetitio...
Retrieval Practices
(Questioning Format)
Spaced Repetition
(Interval Reinforcement)
The Next Generation of Corporate eLear...
Add Engagement….
Badges
Prizes
Constant Feedback
Timed Play
Surprise Elements
Increasing Difficulty
Goals
Community Recog-...
Results
Bottom-Line Results at Pep Boys
LOSS PREVENTION HEALTH & SAFETY
Learning woven into the
workday, driving behavioral
change, resulting in improved
financial performance.
Content
Reinforce...
Thank you
Learn more: Axonify.com
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Why Do Employees Forget?

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How soon after a training session do employees start forgetting new information? Why does this happen and how can it change?

In a recent LinkedIn discussion, Charles Henderson asked the question, “In 10 words or less, why do you think learners forget what they’ve learned so quickly?” The question has since garnered over 900 responses.

Join Charles and our CEO Carol Leaman as they explore this question and also discuss what the latest in brain science has to offer on the problem of forgetting.

Get the Webinar recording here: www.axonify.com/forgetting

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  • Alice’s research
  • Alice’s research
  • Why Do Employees Forget?

    1. 1. Why Do Employees Forget?
    2. 2. Carol Leaman CEO Axonify Charles Henderson L&D Professional Agenda & Speakers • The question “Why Learners Forget so Quickly?” • The analysis • What the latest in brain science tells us • An example • Q&A
    3. 3. Key Takeaways 1. Insight into what the L&D community thinks about why learners forget 2. The latest in brain science and what it tells us about learning retention Axonify Confidential3
    4. 4. Charles Henderson L&D Professional
    5. 5. Axonify Confidential
    6. 6. Axonify Confidential6 10 words or less turned into 47,379!
    7. 7. Axonify Confidential Maybe it’s the request to keep comments to 10 words or less. Maybe it’s the northern hemisphere summer down-time that gives some LinkedIn members more opportunity to contemplate this kind of question. I think it’s more likely that this is a question that cuts deeply into the psyche of educators and trainers. The Performance Improvement Blog Dr. Stephen Gill Co-Founder of Learning to be Great
    8. 8. Analysis of Reponses from the L&D Community 900+ responses analyzed!
    9. 9. Analysis of Reponses from the L&D Community Occurrence: At what point in the learning process do respondents believe the mistakes and failures which lead to “forgetting” occur?
    10. 10. Poll #1 At what point in the learning process do you believe retention problems occur? A. Pre-Training B. During Training C. Post-Training D. Not Related to Training
    11. 11. Pre-Training 4% Intra-Training 58% Post-Training 32% Not Related to Training 6% At what point do we believe that retention problems occur?
    12. 12. Some Common Themes • Poor facilitation • Boring or lecture-only delivery • Lack of attention- getting stories • Unmotivated learners • Overwhelming amount of material Axonify Confidential12 Intra-Training 58%
    13. 13. Some Common Themes • Lack of immediate application of the skills and knowledge learned • “Use it or Lose it” • Lack of reinforcement Axonify Confidential13 Post-Training 32%
    14. 14. Analysis of Reponses from the L&D Community Responsibility: Which party or parties do the respondents believe are responsible for retention failures?
    15. 15. Poll #2 What do you believe is the main reason for lack of retention? A. The Curriculum B. The Facilitator C. The Learners D. Organizational Leadership
    16. 16. Learners 22% Facilitator 20% Curriculum 34% Leadership/Ac countability 24% What do we believe to be the main reason for lack of retention?
    17. 17. Carol Leaman President & CEO Axonify
    18. 18. Employees aren’t remembering and applying what they need to know to do their jobs and it is expensive. The Fundamental Truth
    19. 19. The Forgetting Curve
    20. 20. Traditional Corporate Learning
    21. 21. 21 Let’s start with the brain.
    22. 22. Scientists know more about the brain and memory than ever before.
    23. 23. Brains Need a Break from Continuous Input Emotional Events Get Our Attention We Process “Gist” before Details We Are Incapable of Multi-Tasking Posner’s Theory of Attention
    24. 24. 24 3Cognitive strategies that can be used to improve memory.
    25. 25. 25 3Cognitive strategies that can be used to improve memory. Repeated Retrieval Spacing Deep Encoding
    26. 26. Repeated Retrieval Repeated retrieval is more effective for long term retention than repeated study.
    27. 27. 0.18 0.38 0 0.05 0.1 0.15 0.2 0.25 0.3 0.35 0.4 Study Repeated Retrieval ProportionRecalledFact: Repeated retrieval leads to better learning
    28. 28. Fact: Retrieval practices produce better learning 0 0.1 0.2 0.3 0.4 0.5 0.6 0.7 0.8 Study Repeated Study Concept Mapping Retrieval Practice ProportionCorrect Source: 2011 study by Jeffrey D. Karpicke, Department of Psychological Sciences, Purdue University
    29. 29. Spacing Long-term retention is improved as the spacing between repetitions increases.
    30. 30. Fact: Spaced (vs. crammed) practice leads to better learning 0.55 0.72 0.78 0.62 0.93 0.97 0 0.1 0.2 0.3 0.4 0.5 0.6 0.7 0.8 0.9 1 0 4 12 %Recalled Intervening Items Re-Study Condi on Retrieve Condi on ProportionRecalled
    31. 31. Fact: Spaced (vs. crammed) practice leads to better learning 0.55 0.72 0.78 0.62 0.93 0.97 0 0.1 0.2 0.3 0.4 0.5 0.6 0.7 0.8 0.9 1 0 4 12 %Recalled Intervening Items Re-Study Condi on Retrieve Condi on ProportionRecalled
    32. 32. Deep Encoding The more deeply and meaningfully you process information, the more likely you are to remember it.
    33. 33. Fact: Deep encoding leads to better retention 0 0.1 0.2 0.3 0.4 0.5 0.6 0.7 Case Rhyme Sentence ProportionRecognized Source: Craik & Tulving, 1975 Level of Processing
    34. 34. Take Home Messages 1. Spacing combined with retrieval leads to better learning 2. Practicing retrieval is particularly beneficial to learning when it: • is followed by feedback • occurs multiple times • requires effort 3. Retention is better when information is processed deeply.
    35. 35. Axonify Confidential35 Incorporating Brain Science into Corporate eLearning: • Retrieval Based Learning • Spaced Repetition • Bite-sized Learning
    36. 36. Retrieval Practices (Questioning Format) Spaced Repetition (Interval Reinforcement) The Next Generation of Corporate eLearning
    37. 37. Add Engagement…. Badges Prizes Constant Feedback Timed Play Surprise Elements Increasing Difficulty Goals Community Recog- nition Peer Visibility Leaderboards – Individual & Team Avatars Game Choice Achievement Levels Question Styles Personalized Social Fun Rewarding …to maximize learning
    38. 38. Results
    39. 39. Bottom-Line Results at Pep Boys LOSS PREVENTION HEALTH & SAFETY
    40. 40. Learning woven into the workday, driving behavioral change, resulting in improved financial performance. Content Reinforcement • Personalized • Gamified • Social Learning Retention Operational Transfer Behavioral Change Cultural Shift Bottom-Line Results • Reduction in Shrink • Reduction in Safety Incidents • Increase in Sales • Improved Service
    41. 41. Thank you Learn more: Axonify.com
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