The New “R”s For Engaging Millennial Learners
Housekeeping

Recording

Chat + Q&A

Polling

This recording will be
made available after the event.

There will be a ques...
Dr. Christy Price
cprice@daltonstate.edu
Please engage me!
Traveling To Share
Research.

Engaging & Motivating Millennials
How do you really feel about corporate learning? 
Poll #1 : How Many Years In The Biz?

A

1st Year Newbie

B

2 to 5 Years, In The Swing Of Things

C
C

6 to 10 Years, Sea...
Poll #2 : New employees/trainees have changed.

A

Strongly Agree

B

Agree

C
C

Neutral

D

Disagree

E

Strongly Disagr...
In The Chat Window
List Your Top 3
Challenges or Concerns
Related to Training
Millennials
Poll #3 : What Generation Are You?

A

Silent [1925 – 1942] Ages 71 to 87

B

Baby Boomer [1943 – 1969] Ages 53 to 70

C
C...
Culture Clash: Boomer Employers & Millennial Employees
Boomers

Gen X

Gen Y

Vietnam
Civil Rights
Cold War

Latchkey
Television
Recessions

Helicopter
Parents
Technology

Equal...
Words To Live By
Words To Live By

“Mom, if you help
me clean up my
toys, I’ll give you a
sticker.”
Just because we are transmitting information does not
mean it is being received!
“I failed a quiz because I didn’t realize
he was teaching – I thought he was just talking.”
Research Based Methods

Learners Are

Read

Hear - Lecture
Passive

Images & Audio-Visual

View a Demonstration
Participat...
“If I only had
one hour to live
I would spend it
with my professor…
“If I only had
one hour to live
I would spend it
with my professor…
because he can make an
hour seem like a lifetime”
The Brain is a Novelty Seeker
Use varied training activities that actively involve learners.
Source: Sousa (2011) How the ...
Stop For Processing
Source: Bruff, D. (2009) Teaching with Classroom Response Systems
Poll #4 : My workplace training is highly varied and interactive.

A

Strongly Agree

B

Agree

C
C

Neutral

D

Disagree
...
Listening + Writing = Switch Tasking
“The brain cannot carry out two cognitive processes simultaneously…
Source: Sousa (20...
Listening + Writing = Switch Tasking
“The brain cannot carry out two cognitive processes simultaneously…
what we refer to ...
V

Listening + Writing = Switch Tasking

ELEV

TOR

Dual Coding
Information Processing
Visual Input

Taking Notes

Verbal ...
Vivid Images
With Minimal Text
3 DAYS

10%
Retention

3 DAYS

65%
Retention
“She acted like she
knew more
than us.”
“This learning experience
was very easy.
I didn’t know what
he was talking about
most of the time,
but I still made an A.”
Relevance
Relevance
Source: Duarte, N. (2010) Resonate
Trainee

Mentor

Source: Duarte, N. (2010) Resonate
Guide Trainees on a Hero’s Journey

The Call

Obstacles

Trainee
Hero
Prevails

Trainer Mentor
Encourages

Source: Duarte,...
Create Relevance With A Call To Action

Contrast the
what is with how
it could be.

Source: Duarte, N. (2010) Resonate
What
could be

What is

What
could be

What is

What is
“She wants us to
no
how to spell.”
RELAXED Learning Environments

Decline In Social Rules and Formality
Relaxed
=
NonFLEXIBLE
Authoritarian
Poll #5 : When asked to describe their ideal
educator/trainer, which of the following did NOT make
the top 5?
A

Approacha...
Poll #5 : When asked to describe their ideal
educator/trainer, which of the following did NOT make
the top 5?
A

Approacha...
Raised Central to their
Parents Lives Most
Relational Generation
thus far

Expect Us to Care
& Connect with Them
Millennial learner comments
suggest we have a rapport problem.

“Not only is the book
a better teacher…
Millennial learner comments
suggest we have a rapport problem.

“Not only is the book
a better teacher…
it also has a bett...
Millennials’ Ideal Educator/Trainer Countdown

5
Displays a sense of
humor and is
entertaining.
Millennials’ Ideal Educator/Trainer Countdown

4
Energetic, Enthusiastic
and Positive.
Millennials’ Ideal Educator/Trainer Countdown

3
Open Minded and
Flexible
Not Rigid
Millennials’ Ideal Educator/Trainer Countdown

2
Alert As To Whether
Learners Understand
Millennials’ Ideal Educator/Trainer Countdown

1
Nice, Friendly, Caring, He
lpful and Approachable
Develop Positive
Rapport.
Every interaction we have with a learner /
trainee will typically produce distance or
produce cl...
RELAXED Learning Environments

Greatest challenge is not assisting them in achieving
outcomes,
RELAXED Learning Environments

Education is not the filling of a pail; it is the lighting of a fire.
– W.B. Yeats
“So glad to be back
in one of your
classes. I forgot
how great the
energy in your class
makes me feel.”

Create A Positive...
Ask Yourself…

Are my best training days
ahead of me, or behind me?
Summary of The New “R”s:

Research Based Methods
Relevance
Relaxed
Rapport
Case Study
How Does Pep Boys Engage
Learners?
Issues
Issues

Incidents
increasing

• Shrink rate
• Safety incidents
Issues

Incidents
increasing

• Shrink rate
• Safety incidents

No retention

• Knowledge gaps
• No operational transfer
Solution
Solution

Research-based

• Bite-sized
• Spaced-repetition
Solution

Research-based

• Bite-sized
• Spaced-repetition

Relevance

• Personalized
• Adaptive
Results

Loss Prevention

Shrink

Safety Incidents & Claims

An increase in calls to the
Integrity Pays hot line of up to
...
Results

Loss Prevention

Shrink

Safety Incidents & Claims

An increase in calls to the
Integrity Pays hot line of up to
...
Questions & Answers
cprice@daltonstate.edu | axonify.com/blog
The New R's For Engaging Millennial Learners
The New R's For Engaging Millennial Learners
The New R's For Engaging Millennial Learners
The New R's For Engaging Millennial Learners
The New R's For Engaging Millennial Learners
The New R's For Engaging Millennial Learners
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The New R's For Engaging Millennial Learners

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On November 21st we explored the latest research on how to engage millennials at work with award-winning researcher, Dr. Christy Price.

For the full webinar visit: http://www.axonify.com/millennialwebinar

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The New R's For Engaging Millennial Learners

  1. 1. The New “R”s For Engaging Millennial Learners
  2. 2. Housekeeping Recording Chat + Q&A Polling This recording will be made available after the event. There will be a question and answer period after the event. Tell us what you think, go ahead, don’t hesitate! Join The Conversation! Twitter Follow: @Axonify Tweet: #MillennialLearning
  3. 3. Dr. Christy Price cprice@daltonstate.edu
  4. 4. Please engage me!
  5. 5. Traveling To Share Research. Engaging & Motivating Millennials
  6. 6. How do you really feel about corporate learning? 
  7. 7. Poll #1 : How Many Years In The Biz? A 1st Year Newbie B 2 to 5 Years, In The Swing Of Things C C 6 to 10 Years, Seasoned D 11 to 15 Years, With Scars To Prove It E 16+ Years, Many Moons
  8. 8. Poll #2 : New employees/trainees have changed. A Strongly Agree B Agree C C Neutral D Disagree E Strongly Disagree
  9. 9. In The Chat Window List Your Top 3 Challenges or Concerns Related to Training Millennials
  10. 10. Poll #3 : What Generation Are You? A Silent [1925 – 1942] Ages 71 to 87 B Baby Boomer [1943 – 1969] Ages 53 to 70 C C Generation X [1961 – 1981] Ages 32 to 52 D Millennial (Nexter, Gen Y, Echoboom) [1982 – 2002] Ages 11 to 31
  11. 11. Culture Clash: Boomer Employers & Millennial Employees
  12. 12. Boomers Gen X Gen Y Vietnam Civil Rights Cold War Latchkey Television Recessions Helicopter Parents Technology Equality Change Education Experience Teamwork Reinforcement Traits Ambitious Workaholic Flexible Individualist Entitled Confident Comms Letterhead Email Text Timing Annual Current Instant Adapting Adept Select Savvy Influences Values Tech Generational Differences
  13. 13. Words To Live By
  14. 14. Words To Live By “Mom, if you help me clean up my toys, I’ll give you a sticker.”
  15. 15. Just because we are transmitting information does not mean it is being received!
  16. 16. “I failed a quiz because I didn’t realize he was teaching – I thought he was just talking.”
  17. 17. Research Based Methods Learners Are Read Hear - Lecture Passive Images & Audio-Visual View a Demonstration Participate in Discussion Active Hands-On Experience / Application Design / Create / Present / Teach Source: Sousa (2011) How the Brain Learns
  18. 18. “If I only had one hour to live I would spend it with my professor…
  19. 19. “If I only had one hour to live I would spend it with my professor… because he can make an hour seem like a lifetime”
  20. 20. The Brain is a Novelty Seeker Use varied training activities that actively involve learners. Source: Sousa (2011) How the Brain Learns & Svinicki (2004) Learning & Motivation
  21. 21. Stop For Processing Source: Bruff, D. (2009) Teaching with Classroom Response Systems
  22. 22. Poll #4 : My workplace training is highly varied and interactive. A Strongly Agree B Agree C C Neutral D Disagree E Strongly Disagree
  23. 23. Listening + Writing = Switch Tasking “The brain cannot carry out two cognitive processes simultaneously… Source: Sousa (2011) How the Brain Learns
  24. 24. Listening + Writing = Switch Tasking “The brain cannot carry out two cognitive processes simultaneously… what we refer to as multi-tasking is actually switch-tasking” Source: Sousa (2011) How the Brain Learns
  25. 25. V Listening + Writing = Switch Tasking ELEV TOR Dual Coding Information Processing Visual Input Taking Notes Verbal Input Source: Sousa (2011) How the Brain Learns
  26. 26. Vivid Images With Minimal Text
  27. 27. 3 DAYS 10% Retention 3 DAYS 65% Retention
  28. 28. “She acted like she knew more than us.”
  29. 29. “This learning experience was very easy. I didn’t know what he was talking about most of the time, but I still made an A.”
  30. 30. Relevance
  31. 31. Relevance
  32. 32. Source: Duarte, N. (2010) Resonate
  33. 33. Trainee Mentor Source: Duarte, N. (2010) Resonate
  34. 34. Guide Trainees on a Hero’s Journey The Call Obstacles Trainee Hero Prevails Trainer Mentor Encourages Source: Duarte, N. (2010) Resonate
  35. 35. Create Relevance With A Call To Action Contrast the what is with how it could be. Source: Duarte, N. (2010) Resonate
  36. 36. What could be What is What could be What is What is
  37. 37. “She wants us to no how to spell.”
  38. 38. RELAXED Learning Environments Decline In Social Rules and Formality
  39. 39. Relaxed = NonFLEXIBLE Authoritarian
  40. 40. Poll #5 : When asked to describe their ideal educator/trainer, which of the following did NOT make the top 5? A Approachable B Knowledgeable C C Flexible / Not Rigid D Nice / Caring / Friendly / Helpful E Alert To Whether Trainees Understand
  41. 41. Poll #5 : When asked to describe their ideal educator/trainer, which of the following did NOT make the top 5? A Approachable B Knowledgeable C C Flexible / Not Rigid D Nice / Caring / Friendly / Helpful E Alert To Whether Trainees Understand
  42. 42. Raised Central to their Parents Lives Most Relational Generation thus far Expect Us to Care & Connect with Them
  43. 43. Millennial learner comments suggest we have a rapport problem. “Not only is the book a better teacher…
  44. 44. Millennial learner comments suggest we have a rapport problem. “Not only is the book a better teacher… it also has a better personality!”
  45. 45. Millennials’ Ideal Educator/Trainer Countdown 5 Displays a sense of humor and is entertaining.
  46. 46. Millennials’ Ideal Educator/Trainer Countdown 4 Energetic, Enthusiastic and Positive.
  47. 47. Millennials’ Ideal Educator/Trainer Countdown 3 Open Minded and Flexible Not Rigid
  48. 48. Millennials’ Ideal Educator/Trainer Countdown 2 Alert As To Whether Learners Understand
  49. 49. Millennials’ Ideal Educator/Trainer Countdown 1 Nice, Friendly, Caring, He lpful and Approachable
  50. 50. Develop Positive Rapport. Every interaction we have with a learner / trainee will typically produce distance or produce closeness. There Is Little Neutrality
  51. 51. RELAXED Learning Environments Greatest challenge is not assisting them in achieving outcomes,
  52. 52. RELAXED Learning Environments Education is not the filling of a pail; it is the lighting of a fire. – W.B. Yeats
  53. 53. “So glad to be back in one of your classes. I forgot how great the energy in your class makes me feel.” Create A Positive Emotional Experience With Your Training Sessions
  54. 54. Ask Yourself… Are my best training days ahead of me, or behind me?
  55. 55. Summary of The New “R”s: Research Based Methods Relevance Relaxed Rapport
  56. 56. Case Study How Does Pep Boys Engage Learners?
  57. 57. Issues
  58. 58. Issues Incidents increasing • Shrink rate • Safety incidents
  59. 59. Issues Incidents increasing • Shrink rate • Safety incidents No retention • Knowledge gaps • No operational transfer
  60. 60. Solution
  61. 61. Solution Research-based • Bite-sized • Spaced-repetition
  62. 62. Solution Research-based • Bite-sized • Spaced-repetition Relevance • Personalized • Adaptive
  63. 63. Results Loss Prevention Shrink Safety Incidents & Claims An increase in calls to the Integrity Pays hot line of up to Inventory shrink reduced by over Despite growing headcount a reduced claim count of 60% 55% 45%
  64. 64. Results Loss Prevention Shrink Safety Incidents & Claims An increase in calls to the Integrity Pays hot line of up to Inventory shrink reduced by over Despite growing headcount a reduced claim count of 60% 55% 45% Over 19,000 Pep Boys Employees Engaged Daily
  65. 65. Questions & Answers cprice@daltonstate.edu | axonify.com/blog

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