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Society3 Social Media Monitoring



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  • 1. Market Radar Program Social Media Monitoring#S3 © Copyright Xeequa Corp. 2008
  • 2. You want to know who is talking about you or your solutions? We can run the social media monitoring for you. Social media monitoring is an important part of the social media engagement. You want to know who is talking about you and your products and be able to respond. More importantly, you may want to know about opportunities in the market when somebody is searching for solutions you may have. Creating a better customer experience and more advocates means to know what is going on in your market. Social Media monitoring is the most important method to do so.Society3 Group – - San Francisco, CA + 1 (650) 384-0057 Cannes, France + 49 (30) 2023-8748© Copyright Society3 - 2012 2
  • 3. Primary Business Value Society3 provides you with easy to read and understand market analytics that help you make well educated decisions in your go to market strategy and engagement efforts. Our analytics services include monthly reports with experts opinion that are considered best in the industry. Society3 Advantage Social Media Monitoring requires experience and analytics and research skills. It is most important to ask the right questions in the first place. Our Social Media Analysts have years of experience and is using over 20 different tools exploring the most valuable information for you that lead to actions and a manageable social media engagement. S3 Resources behind the program Social media monitoring manager Social media analystSociety3 Group – - San Francisco, CA + 1 (650) 384-0057 Cannes, France + 49 (30) 2023-8748© Copyright Society3 - 2012 3
  • 4. What the service is about Since every business is unique, the engagement strategy in the social web needs to be equally unique. Social media monitoring is one of the most strategic management tools to learn from a market in near real time. In a service assessment we will jointly explore what you are interest in and make suggestions what we believe you also should know. What we provide to you We setup the monitoring algorithm and watch your space 24×7. We provide you with daily, weekly and monthly reports with online access and PowerPoint or PDF based reports. Most importantly we provide you with recommendations based on the assessment of our expert team. Escalation Process In case of any required action, inquiries or customer requests, we escalate the case to the defined person in your organization.Society3 Group – - San Francisco, CA + 1 (650) 384-0057 Cannes, France + 49 (30) 2023-8748© Copyright Society3 - 2012 4
  • 5. Key data points we measure: Network size (follower, fans, connections…) Mentions (posts, comments, likes, re- tweets…) Influencer (No. of influencer, who, what, when) Content (Posts, updates, releance …) Share of voice (conversation level relative to a competitor) Reach (reach of the posts in number of potential viewers) Sentiments Information Value Social engagement progress and success, relative to plans and competition Activities, opinions, influencer and other actionable informationSociety3 Group – - San Francisco, CA + 1 (650) 384-0057 Cannes, France + 49 (30) 2023-8748© Copyright Society3 - 2012 5
  • 6. Service type: Company Specific Monitoring Focus Monthly monitoring service, min 3 mon. The monitoring focus will be based on the initial Requirements: service assessment for maximum consistency Free initial service assessment, conducted in a and manageability. conference call A one time setup will define the monitoring Team Training Requirements: area, the key words, the target audience and None will gather initial data as well as “warm up” the index processes of the various monitoring tools. Deliverable: Online access to reports The results will be company, market and weekly/monthly reports as PDF/PPT audience specific providing both adhoc information as well as statistical data and reports for progress and objective analysis. Program IDs: One time setup: S3S-71-4001s Monthly service: S3S-71-4002sSociety3 Group – - San Francisco, CA + 1 (650) 384-0057 Cannes, France + 49 (30) 2023-8748© Copyright Society3 - 2012 6
  • 7. Our team is conducting the initial service assessment with you, exploring the most relevant data and reports you should have to run your social presence and social media engagement. We provide you with a rough sample of what we can do for you on an ongoing basis You place a written order with Society3 The program fee is payable in full before the beginning of each month. You will receive daily, weekly and monthly reports as outlined in this brochure.Society3 Group – - San Francisco, CA + 1 (650) 384-0057 Cannes, France + 49 (30) 2023-8748© Copyright Society3 - 2012 7
  • 8. Thank You +1 (650) 384 0057 © 2012 Society3 Group Inc. Society3 and Society3 Academy are trademarks of Society3 Group Inc. All rights reserved. This content is protected under the copyright law of the United States. It is prohibited to make full or partial copies or extractions of this documentation without the explicit written approval from Society3 Group Inc. USA Society3 Group Inc. | 201 Mission St # 1200 | San Francisco, CA 94105 | (650) 384-0057© Copyright Society3 - 2012 8