Gympact Customer Failure

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Holy customer failure, Batman!

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  • What a mess, thanks for sharing and good luck with the training :)
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  • Gympact Customer Failure

    1. 1. Holy customer failure, Batman! You just lost 52 potential clients Awesome!
    2. 2. GymPactThe idea seemed really cool...
    3. 3. d I liked that you wererecommended by Runkeeper.
    4. 4. The idea:If I don’t go to the gym I pay you $10 a pop. (and if I go I can make around a dollar per visit)
    5. 5. So I gave you my fullcredit card credentials... (yeah that’s a whole lot of trust)
    6. 6. Problem: Not able to add mygym because the app crashes when I try.
    7. 7. Effect:I can not check in atmy gym with the app. (kind of the key feature)
    8. 8. Result:I risk losing money even though I’ve been to the gym.
    9. 9. I think:Hmm, should be no problem. I just contact you...
    10. 10. You’re a startup, you should love to hear from users...
    11. 11. or maybe not...?
    12. 12. lTwitter. Sep 13. Geotagged...
    13. 13. Support ticket. Sep 15. l I sent you all the details of my gym, including links to website and Facebook page. I Got this ticket no.
    14. 14. Sep 17. h I added apicture from the app. Geotagged...
    15. 15. All you sent me was a threat to charge me $10. Thanks to Runkeeper I had at least made 1 registered workout. Sep 17. h Ah, so this is where I send reports?
    16. 16. Sep 17. h sent to corrections.I reference the tweets and the bug report I’ve already sent (with a ref no.)
    17. 17. hI get another automated reply with a new ticket no.
    18. 18. Sep 17. Evening. First sign of life! oNotice how fast I respond.
    19. 19. o
    20. 20. n
    21. 21. t
    22. 22. Oct 1. Another email about charging me... T
    23. 23. So yeah, I deleted my account and made avideo of how to do it... http://per.ax/gpvideo Hint: it’s in the app, click settings, scroll down, delete....
    24. 24. Seriously, “help us do better”?? TYou have $50 winnings for peoplewho give feedback after uninstall!?
    25. 25. My free feedback: The 50 bucks you’re giving away to people who givefeedback, use it to pay your customer service. I think they’re on strike....
    26. 26. My GymPact Sep 7 User Experience Map axbom.com/gympact d Sep 13 Sep 17 l o lvSatisfaction h v t Oct 1 T Time
    27. 27. Holy customer failure, Batman! You just lost 52 potential clients Awesome! axbom.com/gympact

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