Ict Trends 19 Mar 2008

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    Ict Trends 19 Mar 2008 - Presentation Transcript

    1. ICT Trends Andy Wolber andy@npowermichigan.org www.NPowerMichigan.org
    2. NPower’s Mission To inspire and empower nonprofits to use technology to better serve their communities.
    3. NPower Locations Seattle Portland New York Detroit Philadelphia Indianapolis Denver Washington D.C. Los Angeles Charlotte Atlanta Phoenix Texas
    4. NPower Michigan Services • Technology Purchasing Guide: www.npowermichigan.org/resources/ • TechTrek: group technology assessment and planning • Managed Services: help desk, updates, remote troubleshooting, strategic planning
    5. www.slideshare.net/awolber/
    6. Technology & Today’s Nonprofit
    7. “IT accounts, on average, for nearly 7% of a company's operating expenses.” Source: “More Bang for the IT Buck,” McKinsey Quarterly, 2003 Number 2.
    8. 68% of nonprofits do not track technology spending. Source: Bayer Center for Nonprofit Management Study, 2006.
    9. 42% of nonprofits spend less than 1% of their budget on technology. Source: Bayer Center for Nonprofit Management Study, 2006.
    10. 88% of nonprofits spend less than 4% of their budget on technology. Source: Bayer Center for Nonprofit Management Study, 2006.
    11. Technology adoption identification correlates with spending IT Budget per employee Capital spending per employee 4000 3500 3000 850 2500 2000 691 1500 2500 456 457 1000 1600 200 500 1100 1000 667 0 Early Adopter Fast Follower Average Lagging In Trouble Behind Source: NTEN 2006 Nonprofit IT Staffing Survey Report.
    12. Time Spent on IT Functions Training 8% Application Development 8% Knowledge Desktop Management Support 10% 41% Management 13% Infrastructure 20% Source: NTEN 2006 Nonprofit IT Staffing Survey Report.
    13. Earned Income Non-operating Contributed Income Income People Non-operating Operating Expenses Expenses
    14. Earned Income Non-operating Contributed Income Income People Non-operating Operating Expenses Expenses
    15. Earned Income Non-operating Contributed Income Income People Non-operating Operating Expenses Expenses
    16. Earned Income Non-operating Contributed Income Income People Non-operating Operating Expenses Expenses
    17. What tasks can be done less expensively or more efficiently: -by experts? -by computers? -elsewhere?
    18. How Many IT Staff Per 100 Employees? HMO Government For profit Nonprofit Source: U.S. Bureau of Labor Statistics, Mass. Department of Education, 1998.
    19. http://www.nten.org/research/itstaffing
    20. downloads.techrepublic.com.com/abstract.aspx?docid=346125
    21. $73,963 $58,891 Source: Survey of 7,193 respondents. See downloads.techrepublic.com.com/abstract.aspx?docid=346125 compare to NTEN Survey at http://www.nten.org/research/itstaffing with 592 respondents. .
    22. Source: Survey of 7,193 respondents. See downloads.techrepublic.com.com/abstract.aspx?docid=346125 .
    23. A brief history…
    24. 1989
    25. On your computer… 1993
    26. On a server at a data center… 1996
    27. 2005
    28. Using a content management service… 2006
    29. Using social networking sites… 2007
    30. www.aiso.net
    31. Increasingly accessed using mobile devices. 2008
    32. www.pewinternet.org/PPF/r/244/report_display.asp
    33. Source: Survey of 2,054 respondents. See http://www.pewinternet.org/PPF/r/244/report_display.asp.
    34. Source: Survey of 2,054 respondents. See http://www.pewinternet.org/PPF/r/244/report_display.asp.
    35. Source: Survey of 2,054 respondents. See http://www.pewinternet.org/PPF/r/244/report_display.asp.
    36. The same thing is happening with…
    37. Buy or Rent Software?
    38. www.DonorPerfect.com
    39. www.salesforcefoundation.org/product
    40. www.Intermedia.net
    41. www.MeetingWizard.com
    42. www.mozypro.com
    43. www.techsoup.org/stock/
    44. http://www.google.com/a/help/intl/en/npo/
    45. www.zoho.com
    46. Replace hardware with software?
    47. www.gotvmail.com
    48. www.grandcentral.com
    49. Replace people with services or software?
    50. IT Service Evolution Chaotic – Reactive – Proactive – Managed – Utility Full Managed Services: • Service Level Agreement with fixed monthly cost • HW as a Service (Hosting) • SW as a Service (Hosting) Degree of Virtualization and Efficiency for Client Partial Managed Services: • Proactive • Remote management • Allows detailed understanding of client IT as Investment: • Scheduled Support • Client understands value of IT • Somewhat proactive Break/Fix: • Downtime reduced • Totally reactive • Client pays for downtime • Low investment/low return Degree of Virtualization and Efficiency Source: NPower DC, slide modified to present generic picture of services.
    51. MSP: What It Really Means • MSP is a Continuous Service…not just “ongoing” but “evergreen” • MSP is essentially outsourcing IT management maintenance process from the organization…in other words, it eliminates / replaces a human • MSP is measure by Service Level Agreement, not by time invested.
    52. www.everonit.com
    53. www.everonit.com
    54. $40 per desktop / $100 per server • NPower strategy, budgeting and planning • Help desk • Security (anti-spyware and anti-virus) • System patches and updates • Remote assistance • Software deployment • System monitoring Additional: IT project management (of either volunteers or IT professionals) at $75 per hour. On-site technician rates vary.
    55. Buy only what you need.
    56. www.jungledisk.com
    57. www.support.com
    58. www.onforce.com
    59. www.elance.com
    60. One example…
    61. www.Scanr.com
    62. www.RapidFax.com
    63. Earned Income Non-operating Contributed Income Income People Non-operating Operating Expenses Expenses
    64. del.icio.us/NPowerMichigan/
    65. Can you outsource everything?
    66. www.getfriday.com
    67. Contact us if you have questions! NPower Michigan 313 309 1650 andy@npowermichigan.org

    + Andy WolberAndy Wolber, 2 years ago

    custom

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