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Desktop Maintenance Basics
 

Desktop Maintenance Basics

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basic desktop setup and maintenance info

basic desktop setup and maintenance info

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Desktop Maintenance Basics Desktop Maintenance Basics Presentation Transcript

  •  
  • Andy Wolber [email_address] September 25, 2007 Keeping your Computer Secure and Running Smoothly
  • NPower’s Mission
    • To inspire and empower nonprofits to use technology to better serve their communities.
  • LA Since 2003 Charlotte Region Since 2003 Indiana Since 2002 Michigan Since 2001 DC Since 2004 NY Since 2001 PA Since 2003 Texas Since 2007 The NPower network Seattle Since 1999 Portland Since 2002 Colorado Since 2003 Arizona Since 2003 Atlanta Since 2001
  • NPower Michigan Services
    • Technology Purchasing Guide: www.npowermichigan.org/resources/
    • TechTrek: group technology assessment and planning
    • Consulting ($75/hour)
    • Managed Services
        • $40 per desktop per month
        • $100 per server per month
  • New System Setup
    • Configure wireless security
    • Install operating system updates
    • Install Windows Defender
    • Install Spybot (immunize)
    • Install anti-virus and firewall (Windows OneCare)
    • Install Microsoft Office
    • Install Microsoft Office updates
    • Configure email
    • Minor optimizations: Turn sounds off, Optimize visuals for best performance, Make desktop single color
    • Install Firefox
    • Install Firefox plug-ins: Adblock Plus, Firetune, Fasterfox
    • Install Adobe Acrobat Reader
    • Install pdfCreator
    • Install Windows Desktop Search
    • Install backup program (Mozy)
    • Install other programs
    • Install printer drivers
    • Configure other peripherals
    • Defragment the drive (or install Diskkeeper Pro)
  • Cleaning a system
    • Uninstall programs
    • Uninstall toolbars
    • Install all Microsoft updates
    • Update anti-virus software
    • Run a full system scan
    • Run a scan using housecall.trendmicro.com
    • Install Spybot (immunize and scan)
    • Install Windows Defender (run full scan)
    • Turn on system firewall (or install ZoneAlarm)
    • Install CCleaner (clean files and registry)
    • Remove as many start-up items as possible
    • Defragment the drive (or install Diskkeeper Pro)
    • Minor optimizations: Turn sounds off, Modify boot time, Optimize visuals for best performance, Make desktop single color
  • Firewall
  • Firewalls: Deny, then allow
  • A firewall can simply block ports... 20 & 21: ftp (data, command) 25: SMTP 80: http / www 110: POP3 995: POP3 w/SSL DENY ALLOW ALLOW ALLOW ALLOW DENY
      • Note: Commonly used ports found here: http://www.spirit.com/Resources/ports.html#LIST. Complete list of port numbers: http://www.iana.org/assignments/port-numbers
    Internal network External network
  • ...or do more complex filtering
    • Filter based on:
    • Source address
    • Destination address
    • Protocol
    • Port
    • Time of day
    • Application
    External network Internal network
  • It can get complicated
    • Filter based on:
    • Source address
    • Destination address
    • Protocol
    • Port
    • Time of day
    • Application
    • Any combination of these.. and more!
    External network Internal network
  • Hardware + Software
  • http://www.download.com/ZoneAlarm-Firewall-Windows-2000-XP-/3000-10435_4-10698360.html?tag=lst-0-1
  • Wireless Security
  • Wireless Security
    • Change default password on the wireless access point
    • Secure the connection between your wireless devices and the access point
        • WEP can be decrypted in less than a minute
        • WPA2 is considered secure
  •  
  •  
  •  
  • Basic Password Settings
  • Set passwords on all accounts
    • Start > Control Panel > Users (Select user account) then:
      • Create password
  • Password protect your screensaver
    • Start > Control Panel > Display
    • Choose the “Screen Saver” tab
    • Choose “Blank” for the screen saver type
    • Make sure the “On resume, password protect” box is checked
  • Updates
    • Enable Automatic updates
    • Run a manual update. Repeat until “no updates found”.
  • 1. To automate updates, click on the Control Panel from the Start menu.
  • 2. Double-click on “System”
  • 3. Click on the “Automatic Updates” tab, then modify settings as desired.
  • www.secunia.com/software_inspector/
  • Anti-Virus
  • Viruses
    • A computer program that can copy itself and infect a computer without permission of the user
    • Viruses, Worms, Trojan Horses = MALWARE
  • Viruses
    • How viruses spread:
      • Internet downloads
      • Removable media
      • Across the network
      • Email attachments
  • Protect Your System
    • Standardize on ONE anti-virus software
    • Enable automatic updates
    • Monthly: run a manual update and a full system scan
  • TechSoup.org/Stock/ 15 users: $18 10 users: $35
  • Housecall.trendmicro.com
  • Recovering from a Virus
    • Run a full system scan
    • If that doesn’t work, try a full system scan in “Safe Mode”
    • Replace infected files
    • Reformat hard drive
  • “Safe Mode”
    • On boot hit the F8 key
    • Select “safe mode” or “safe mode with network”
    • If you have network availability:
      • Update your Anti-virus software
      • Optional: Scan with Housecall.TrendMicro.com
    • Scan Drives with Antivirus software
  • Anti-Spyware
  • Spyware/Adware
    • Software that covertly gathers user information through your Internet connection without your knowledge, usually for advertising purposes; typically bundled as a hidden component of freeware or shareware programs
    • Unwanted pop-up ads and slowed computer performance
    • Third party cookies added to your system
    • Trick you into buying something
    • Personal information can be stolen
    • One of the fastest growing threats to computer users
  • www.microsoft.com/defender/
  • http://www.download.com/Spybot-Search-Destroy/3000-8022_4-10743107.html?tag=lst-0-1
  • Backup
  • Desktop Backup
    • My Documents
    • Shared files
    • Database files
    • Email files
    • Accounting data
    • Organizational pictures
    • Operating system
    • Applications
    What to Backup? What to Not Backup?
  •  
    • Long archival life
    • 20-40 Gb per tape
    • Need multiple sets
    • Can be relatively slow
      • To save / verify
      • To restore
    • Initial cost and tape set cost can be high
    • Manual process
    • Backup on-site
    • All drives fail
    • 160+ Gb per disk
    • Need multiple drives
    • Relatively quick
      • To save / verify
      • To restore
    • Drives are inexpensive
    • Manual process
    • Back-up on-site
    • Vendor reliability
    • Unlimited data storage
    • Speed varies by:
      • Internet connection speed
      • Quantity of data
    • Pricing models vary
    • Automated process
    • Backup off-site
  • www.mozypro.com
  • www.Carbonite.com
  • www.CrashPlan.com
  • Disk Imaging
  • www.CCleaner.com
  • System Optimization
  • http://mywebpages.comcast.net/SupportCD/OptimizeXP.html
  • http://www.connectedinternet.co.uk/2007/02/06/the-complete-guide-to-optimising-windows-xp/
  • Disk Defragmenting
  • Windows Disk Defragmenter
    • Close all programs
    • Start  All Programs  Accessories  System Tools  Disk Defragmenter
    • Click Defrag
    • Wait
  • www.diskeeper.com
  • Maintenance
  • Uninstall Software
    • Start menu > Control Panel > Add or remove programs
    • Remove:
      • Screen savers
      • “Weather Bug”
      • Games
      • Toolbars
    • Check backup
    • Check anti-virus
    • Check anti-spyware software
    • Run CCleaner (file removal only}
    Weekly
    • Manually check for Microsoft updates
    • Manually update security software:
      • Anti-virus
      • Anti-spyware
    • Run a full system scan:
      • Anti-virus
      • Anti-spyware
    • Update and run CCleaner
    • Defragment your disks
    Monthly
    • Clean your keyboard
    • Clean your mouse
    • Check for all software updates
    • Optional: save an image of your entire system
    • Optional: reformat your drive and do a clean reinstall
    • Archive email
    Yearly
    • Review and delete items in “Junk Email” folder
    • Empty deleted mail
    • Use the “File -> Archive” function to move old information to an archive file
    • Compress your Outlook file (varies by program and account)
  • Troubleshooting
  • Basic Troubleshooting
    • Check the obvious first!
      • Physical connections, power, etc..
    • Don’t begin by changing the settings
      • If it worked before, it’s not probable that settings got changed “magically”
    • Know your “Technical limits”
      • Get help if you need it
  • Basic Troubleshooting
    • Use Safe Mode
      • Loads bare-bones Windows
      • If error does not occur in Safe Mode, probably an error with a recently installed program
      • Uninstall recent programs, run virus scan, run spyware scan
  • Basic Troubleshooting
    • Use System Restore
      • Restores Windows to a point in the past before problems occurred
      • Will not lose files or emails
      • Can help with bad spyware and virus infections
      • Start  All Programs  Accessories  System Tools  System Restore
  • www.google.com
    • Search by:
    • Hardware make / model number
    • Error number
    • Program name / version number
    • Error description
    • Operating system version
    • Key phrase
  •  
  • Gather info BEFORE you call:
    • Make and model Number
    • Serial or Service Tag number
    • Operating System and Service Patch level
    • Software version
    • Your account number
    • Maintenance plan number
  • Phone support tips
    • Avoid generalizations
      • “ My PC is all locked up”
      • Better: “I can see my desktop but the mouse will not move and I get no response from the keyboard”
    • Be specific and detailed when you explain
      • “ When I open “letter.doc” from My Documents in Word I get an error that says: “source exceeds ram: 00e2f3xz” All my other Word files open with no error”
    • Keep written records of error messages
    • Nonprofit Day in Lansing (9/26):
    • Navigating the Internet Highway for your Advocacy Efforts
    • Youthville (10/3):
    • Choosing Donor Management Software
    • Friday Webinar Series:
    • TechEssentials (10/26)
    • On-Demand Resources: Tools for Free (11/2)
    • Improving Your Website (11/9)
    • Nonprofit Advocacy (11/16)
  • Contact us if you have questions!
    • NPower Michigan
    • 313 309 1650
    • [email_address]