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WebEngage demo at Unpluggd (Nov, 2011)
 

WebEngage demo at Unpluggd (Nov, 2011)

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WebEngage was amongst the 10 startups selected by PluggdIn to demo their product at the startup event Unpluggd. The event was held on 19th Nov, 2011 at Pune. This is the presentation we used for our ...

WebEngage was amongst the 10 startups selected by PluggdIn to demo their product at the startup event Unpluggd. The event was held on 19th Nov, 2011 at Pune. This is the presentation we used for our demo.

To add some context, WebEngage is a feedback cum targeted short survey solution for websites. More about the product here - http://webengage.com

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    WebEngage demo at Unpluggd (Nov, 2011) WebEngage demo at Unpluggd (Nov, 2011) Presentation Transcript

    • Customer feedback & contextual survey platform 6 months old product, Over 500 customers worldwide, powering customer engagement on the likes of Cleartrip, Future Group, Scott Dunn and Justeat Global, Mumbai based startup, founded by ex-burrp fellas Overview Feedback Survey Integration Customers Thanks!
    • What does WebEngage do? Overview Feedback Survey Integration Customers Thanks! 1. Solves your customer support woes by offering you a simple feedback solution for your website.
    • What does WebEngage do? Overview Feedback Survey Integration Customers Thanks! 2. Helps you achieve marketing goals and objectives by letting you conduct short targeted surveys from visitors on your website and helping you make informed decisions by using the outcome of those surveys.
    • What does WebEngage do? Overview Feedback Survey Integration Customers Thanks! 3. Helps you drive conversions and generate leads from visitors on your website, in realtime by letting you conduct lead generation surveys from visitors on your website who come via search engines, ad-campaigns or referral traffic.
    • User Feedback & Customer Support Solution Overview Feedback Survey Integration Customers Thanks!
      • Build your own feedback form with custom fields.
      • Automatic screenshot feature.
      • Get detailed info on a user submitting feedback on your site.
      • No-frills dashboard to manage. Multi-admin support, localization options, analytics and reporting – all in one place.
    • User Feedback – Custom Fields (one feedback form fits all sucks! Your website, your feedback form) Overview Feedback Survey Integration Customers Thanks! Your feedback form can contain fields specific to your application. See how ->
    • User Feedback – Custom Fields Overview Feedback Survey Integration Customers Thanks! Add your own categories and fields. Shown here are fields like “your account number” etc. We support all major types of fields (radio buttons, checkboxes, drop-downs, text boxes, comment boxes etc).
    • User Feedback – Screenshot Feature Overview Feedback Survey Integration Customers Thanks! We let your users attach a screenshot of the page they are submitting the feedback on (helps in UI bug reporting). See how ->
    • User Feedback – Screenshot Feature Overview Feedback Survey Integration Customers Thanks! A thumbnail of the screenshot is shown to the user the moment (s)he clicks on “attach ..” option
    • User Feedback – Management & Configuration Overview Feedback Survey Integration Customers Thanks! We give you a simple form builder , a CSS editor to customize the look and feel of your feedback window and a no-frills dashboard to manage all your feedback. See more ->
    • User Feedback – Form Builder Overview Feedback Survey Integration Customers Thanks! You can add any type of field to your form. Field validation and localization options are available.
    • User Feedback – CSS Editor Overview Feedback Survey Integration Customers Thanks! You can control the look and feel of your feedback window via the CSS editor.
    • User Feedback – Inbox Overview Feedback Survey Integration Customers Thanks! A glimpse of the feedback inbox. Unread emails are marked as such.
    • User Feedback – Feedback Thread Overview Feedback Survey Integration Customers Thanks! Each feedback gets its own dedicated thread for subsequent replies from the user and site admin.
    • Short Targeted Surveys & Lead Generation
      • Create short surveys , display unobtrusively to visitors on your website.
      • Target specific visitors on your website to display the survey to – search engine traffic, geo targeting etc.
      • Go live with surveys and start collecting responses instantly .
      • Access advanced analytics and aggregate response for each survey inside dashboard.
      Overview Feedback Survey Integration Customers Thanks!
    • What are short surveys? WebEngage short surveys are a simple way of asking product, usability or experience related questions to visitors on your website. Samples below. Learn more -> Overview Feedback Survey Integration Customers Thanks!
    • Step 1. Create a survey You start by creating a short survey. We support all major types of questions. Overview Feedback Survey Integration Customers Thanks!
    • Step 2. Specify “targeting rules” to filter visitors Overview Feedback Survey Integration Customers Thanks!
      • You can choose to display a survey only to a
      • specific set of visitors on your website. Currently, we
      • support filtering based on:
      • URL patterns on your site
      • Minimum time spent on the site
      • Geographic location of the visitor
      • Referring site - search engine traffic, ad-campaigns, social media traffic etc
      • First time visitors
      • Browser/platform being used by the visitor
      See how you can specify these rules ->
    • Step 2. Specify “targeting rules” Overview Feedback Survey Integration Customers Thanks! Creating rules for a survey. This is a part of the targeting screen
    • Step 3. Publish & Go Live on your Site Overview Feedback Survey Integration Customers Thanks! If a visitor meets the criteria that you have set as rules for this survey, it pops up on your site. MySite.com
    • Step 4. Collect Responses Instantly We capture all possible information and show it to you. Overview Feedback Survey Integration Customers Thanks!
    • Step 5. Data Collation and Analysis We prepare aggregate response for all your surveys and show you the distribution Overview Feedback Survey Integration Customers Thanks!
    • Integration – how WebEngage works?
      • Sign-up. We have a FREE forever plan too  . Follow simple steps to generate the widget code for your site.
      • The integration bit is a one time, one line of Javascript code . Any customizations done inside your WebEngage dashboard (w.r.t feedback or surveys) doesn't need any code changes on your site.
      • Our javascript code loads asynchronously on your site and doesn't block a user from doing whatever (s)he is there for.
      • The integration code on your site is super optimized for size (<9kb) and performance (on all browsers including IE6). It works on all platforms.
      • We serve the widget content securely on SSL encrypted pages of your website.
      Overview Feedback Survey Integration Customers Thanks!
    • Customers - we love them for loving us We have also closed deals with some of the leading players in e-commerce and travel space. We’ll soon be powering engagement on the likes of MMT, Yatra, Snapdeal, 99Labels etc. Overview Feedback Survey Integration Customers Thanks!
    • Thanks! Overview Feedback Survey Integration Customers Thanks! What’s coming next from us? 1. Notifications (simple messaging tool with targeting capabilities) 2. Funnel based short surveys (exit surveys) 3. Advanced targeting (cookies etc) 4. Full-length, multi-question surveys 5. Developer API Call +91 (22) 42662154 or write to [email_address] for more 19 th November, 2011 (Unpluggd Demo, Pune) Take a live WebEngage demo for your site – http://demo.webengage.com