The Interruptive Nature of Operations: A World of Squirrels and Shiny Objects
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The Interruptive Nature of Operations: A World of Squirrels and Shiny Objects

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A tutorial presented at Velocity NY 20

A tutorial presented at Velocity NY 20

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The Interruptive Nature of Operations: A World of Squirrels and Shiny Objects The Interruptive Nature of Operations: A World of Squirrels and Shiny Objects Presentation Transcript

  • The interruptive nature of Operations: A world of squirrels and shiny objects Avleen Vig, Etsy Carolyn Rowland, Independent Consultant http://www.desktopwallpaperhd.net/wallpapers/5/b/space-background-photos-widescreen-wallpaper-53163.jpg
  • Avleen: Staff operations engineer Carolyn: IT manager
  • That reminds me...
  • What is an interruption?
  • http://funny-pictures-blog.com/wp-content/uploads/2013/01/MEME-Leisure-Interruption.jpg
  • Active interruptions from people http://celebug.com/celebrity-gossip/page/118/
  • Passive interruptions from people http://www.flickr.com/photos/jasonahowie/8583949219/
  • 2013: Michigan State University
  • Interruptions from systems http://newsaint.deviantart.com/art/shall-we-play-a-game-HDTV-168941674
  • Interrupting yourself ! ! http://www.flickr.com/photos/tilaneseven/407167294/ Switching tasks constantly Stop being your own worst enemy.
  • Are all interruptions bad? http://www.flickr.com/photos/doctorow/8456338189/
  • Simple Tasks vs Complex Tasks http://www.flickr.com/photos/hugo90/8233834956/
  • Commitment Saving the world
 20% complete
  • Commitment Saving the world
 80% complete
  • The impact of burnout Don’t let this be you. http://www.flickr.com/photos/arthur-caranta/2926332140
  • Fallacies http://www.flickr.com/photos/mr_t_in_dc/4115860027/
  • Fallacies: We need to know everything http://images.fineartamerica.com/images-medium-large-5/steampunk-information-overload-mike-savad.jpg
  • Fallacies: Calendars help schedule your time Where does the work happen?
  • Fallacies: The interruption is the most important task http://www.expertcomics.com/enr//wp-content/uploads/2013/03/1slippery-300x200.jpg
  • Fallacies: Multitasking and productivity http://www.flickr.com/photos/indyplanets/3926147797/
  • http://www.onlinecollege.org/Multitasking/
  • Fallacies: Switching tasks is good http://xkcd.com/303/
  • How do we deal with things right now? (answer: badly)
  • You work too much http://buzz.socialmarketingforprinters.com/blogs/images/109195046.jpg
  • “Avleen needs to improve his work/life balance. He needs to focus a bit more on his own health and family, and communicate to me if his workload is too high.” ! - mcr, 2012
  • Tool disorganization ● Organization systems (e.g. Getting Things Done) ● Calendars ● Notebooks ● Post-it notes ● Emails to ourselves ● Todo lists ● Whiteboards ● Reminder apps ● Project management systems ● Our own [already over-taxed] memory
  • Tool disorganization OVERLOAD ● Self-help systems (e.g. GTD) ● Calendars Notebooks Post-it notes Emails to ourselves Todo lists Whiteboards Reminder apps Project management systems Our own [already over-taxed] memory ● ● ● ● ● ● ● ● http://www.flickr.com/photos/anotherphotograph/3571242832/
  • http://www.flickr.com/photos/psd/7645555148/
  • Interruption Science https://i.chzbgr.com/maxW500/2538256128/hAFB28B2E/
  • Mentally switch every
 3 minutes http://www.flickr.com/photos/wwarby/3296379139/
  • (or maybe 25 minutes) http://www.flickr.com/photos/14829735@N00/6928288961
  • External interruptions
 lead to self-interruption http://www.flickr.com/photos/jdsmith1021/5755513005/
  • Why you can’t focus http://www.flickr.com/photos/jessicamullen/5029081381/
  • So what can we do? Sharpen pencils!
  • Simplify
  • Resist destructive urges
  • Story time!
  • WIKIPEDIA
 HOLE!
  • xkcd #862 http://xkcd.com/862/ http://blog.xkcd.com/2011/02/18/distraction-affliction-correction-extensio/
  • Prioritize http://www.flickr.com/photos/chrisflorence/7542642880/
  • Managers vs Makers http://www.flickr.com/photos/j_benson/7023561195/ http://www.flickr.com/photos/mkeefe/3123775954/
  • Manage your tools. Don’t let them manage you. Take control of tools http://www.eduleadership.org/wp-content/toolbelt.jpg
  • Take responsibility This is about discipline.
  • http://memegenerator.net/instance/41896495 Fix your monitoring
  • Address alert fatigue http://commons.wikimedia.org/wiki/File:Chronic_fatigue_syndrome.JPG
  • Just because you can, doesn’t mean you should.
  • Control Interruption http://www.flickr.com/photos/12023825@N04/2898021822/
  • Leverage teams http://www.flickr.com/photos/cosmoflash/3005865241/
  • Manage emergencies #warroom / standing down stations http://images.bwbx.io/cms/2012-05-16/etc_emergency21__01__630x420.jpg
  • Break up large tasks http://www.flickr.com/photos/84617037@N00/60431147/
  • Improve workflow
  • BeerKan as an Agile implementation http://www.flickr.com/photos/joshbousel/4676037839/
  • Ask for help! http://www.smartsheet.com/files/haymaker/Help.Support.Advice.Guidance.Assistance.jpg
  • What really works for Avleen ● Communicate
 ● Validate
 ● Designate
  • What really works for Avleen ● Communicate
 ● Validate
 ● Designate
  • What really works for Avleen ● Communicate
 ● Validate
 ● Designate
  • http://blog.peopleperhour.com/wp-content/uploads/2013/06/ReduceStress_at_work.jpg
  • A good manager should Run interference Watch for signs of stress http://www.flickr.com/photos/bdenker/33237141
  • Influence culture http://www.flickr.com/photos/plutor/3169836251/
  • The making of this talk
  • Quantify your own interruptions http://www.flickr.com/photos/magnetbox/3261773180/
  • Where do I begin? 1) Biggest impact 2) Social media diet 3) Involve management http://2.bp.blogspot.com/-XguhVMDDtZ8/TrgFtH8Pi6I/AAAAAAAAAx8/dFOheYXk5JE/
  • Questions? http://xkcd.com/705/ @avleen @unpixie