Hidden costs of software product

The Hidden Cost of a Software Project
Aviram Eisenberg, CEO, Ignite

Ignite - Who We Are
A Software Development Management company
Expertise in Project Management
Expertise in SW Development methodologies & tools
Agile/Scrum/XP/Kanban
Lean Software Development
TOC
Customized flavor
Expertise in Global Delivery models
Distributed development
Offshore development (Eastern Europe)
Expertise in Project Delivery
Turn-key, dedicated teams, ODC, BOT

A Typical SW Dev Project

Maintenance time
Two main activities
Bug fixing
Enhacements

Cost Breakdown
Cost of Maintenance/Support
Cost of training
Cost of enhancement
OO/Reusable code
Modular Architecture
Technology selection
Cost of upgrade
Project vs. Product orientation
Migration path
Cost of acceptance

Cost Breakdown
Cost of production bugs
Identification costs
Direct losses
Loss of reputation
Loss of future deals

Trainability
The product competence to east the cost of training
Usability!
Product documentation
Contextual help
Community & Forums
Webinars
Training courses

Supportability
Product competence to ease the cost of support
Monitoring/Alerting
Remote Access
Status collection tools
Commoditization
Virtualization and Cloud computing
Live Chat

Upgradability
Avoid Project approach (unless its well-paid)
Incremental migration path
Modular migration path
Multi-station distribution
Automatic distribution (though not common in Enterprise software)
Silent upgrade
Seamless upgrade
Fallback!

Acceptability
A Product competence to reduce acceptance costs
Test Automation
Smoke testing
Sanity testing
Regression testing
Well defined flow/scripts
Hot fixes/selective replacement
Reasonably reduced acceptance test environments

Tracability
Product competence to detect anything that happened in the software flow
Main purpose – detect production bugs
Trace objects
Trace function points
Selective turn on/off
Timestamping
Object signing
Stats/counters

Auditability
A product competence to detect what happened in the system
Detect admin errors
Detect malicious acts
Log all admin actions
Undo mechanism

Robustness
Identify hang scenarios
Watchdog/heart bit
Timeout mechanisms
Avoid synchronous mechanisms
Clean garbage before reload
Avoid data loss
Asynchronous retries
Persistency
Use traffic gateways
Queue size
RTT latency

Other Topics
Vulnerability
Data Protection
High Availability
Performance
Scalability

Q&AAviram EisenbergIgnitewww.igniteoutsourcing.comaviram@IgniteOutsourcing.com

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Hidden costs of software product

by Aviram Eisenberg on Sep 12, 2010

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Hidden costs of software product — Presentation Transcript