PROJECT PRESENTATION
The Effectiveness of Logistics,
Distribution and Customer
Satisfaction
Internship and Project done by Avinash Heston
Why Distribution, Logistics and
Customer Satisfaction?
• Important and prioritized segments in Marketing.
• Logistics and ...
The Organization Profile
Overview
• Third-Party-Logistics Providers(TPL) specialize in integrated
operations, warehousing ...
Company Profile : DTDC
Overview
• DTDC(Door-To-Door Courier), a leading courier service
company in India, having an intern...
Research Objectives and Scope
• Evaluation of Revenue dimension in the
Logistics/Distribution Department.
• Customer reach...
The Objectives
• To understand DTDC’s position –
Commensurate to market area.
• Problems related to International and
Dome...
Research Aim
• To know the present condition of the company in the service sector.
• To know the problems faced by the log...
Preliminary Investigation
• DTDC is a Third-party Logistics provider, providing
multiple logistics services for use by its...
Preliminary Investigation
• Normal Courier service differ extensively as when compared
to Logistics services, in which the...
Research Design
• The basic design for researching a Service sector
company is by interacting with the employees and
labou...
Learning from study
• The logistics sector itself, is a competitive yet complicated part of
the ever-growing market.
• It ...
THE END
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Internship PPT - The Effectiveness of Logistics and Distribution - DTDC Couriers

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Internship PPT - The Effectiveness of Logistics and Distribution - DTDC Couriers

  1. 1. PROJECT PRESENTATION
  2. 2. The Effectiveness of Logistics, Distribution and Customer Satisfaction Internship and Project done by Avinash Heston
  3. 3. Why Distribution, Logistics and Customer Satisfaction? • Important and prioritized segments in Marketing. • Logistics and Distribution, when considered as dependent factors, can help in attainment of hidden flaws in Business functions. • Customer Satisfaction a necessity due to ‘Customer is King’ motto in the marketing scenario • Logistics department helps in Goods/Service Delivery, thus forming a frame for marketing. • To build a platform for development, growth and infrastructure for the company as a whole.
  4. 4. The Organization Profile Overview • Third-Party-Logistics Providers(TPL) specialize in integrated operations, warehousing and transportation services. (Industry Profile) • According to the Supply chain management professionals, TPL can be defined as “A firm that provides multiple logistics services for use by customers. Preferably, these services are integrated or ‘bundled’ together, by the provider. Among the services, TPL provides transportation, warehousing, cross- docking, inventory management, packaging, and freight forwarding”. • Customizable industrial functions.
  5. 5. Company Profile : DTDC Overview • DTDC(Door-To-Door Courier), a leading courier service company in India, having an international network of operations, led by Mr.Subhasish Chakraborthy. • State of the art Infrastructure and Customized applications for clients. • Primary focus on Cargo(Logistics) and Courier services. • Has a providing capacity covering 10,000 pin codes, thereby enhancing its reach to its customers. • Primary customers consists of Airtel, Axis Bank, BHEL, Sony etc.
  6. 6. Research Objectives and Scope • Evaluation of Revenue dimension in the Logistics/Distribution Department. • Customer reach, reaction and satisfactory levels with the service provided.(CHART SLIDE) • Problems related to the Distribution sector, both in International and Domestic Sectors. • Matching Brand performance with Delivery Performance.
  7. 7. The Objectives • To understand DTDC’s position – Commensurate to market area. • Problems related to International and Domestic segments. • To know the customers’ satisfactory levels on a base scale.
  8. 8. Research Aim • To know the present condition of the company in the service sector. • To know the problems faced by the logistics department of the company while dealing with its varied customers • To know the employee's opinion about the logistics department, its functions and the problems faced by it on its day to day operations. • To enlighten the importance of the Logistics department and its importance to its customers. • To contact and derive information from the corporate sector(Top Level management) regarding the functioning of the logistics department and to enlighten the company's relation with its customers.
  9. 9. Preliminary Investigation • DTDC is a Third-party Logistics provider, providing multiple logistics services for use by its customers. • The main focuses of the logistics department of DTDC are its customers, particularly prioritizing the Industrial customers and their large-scale goods. • One of the primary issues faced by DTDC is the problem related with transportation. • There exists considerable difference between the branch performance and delivery performance.
  10. 10. Preliminary Investigation • Normal Courier service differ extensively as when compared to Logistics services, in which the former focuses on small- scale delivery whereas the latter concentrates more on large- scale delivery of goods to its customers, mainly the industrial customers. • Flow of Goods study : FRANCHISE S-L1 BRANC H-L1 APEX- L1 APEX- L2 BRANC H-L2 FRANCHISE S-L2
  11. 11. Research Design • The basic design for researching a Service sector company is by interacting with the employees and labourers of the company. • Personal meetings, group discussion and personal interviews. • Questionnaire sampling technique would also be used so as to gain those date which could not be verified with the main research methods.
  12. 12. Learning from study • The logistics sector itself, is a competitive yet complicated part of the ever-growing market. • It is a third-party service sector which acts as an intermediary between sender and receiver of consignments, thus proving it to be an important section in business world. • Its relation with its valued customers promotes its growth and sustainability. • . It plays a crucial part in the transfer of goods from one place to another, within the specified time, thus creating an initiative which does not compromise on the time factor. • Customer relation plays a major key in service sector business since the functionality of the service should be flexible according to the needs and desires of the customers.
  13. 13. THE END

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