Presentatino by Vimagino at the CIO Product showcase

Product Launch Winner 2010 Revolutionising sales process for web channelUmakant Soni, usoni@vimagino.com, +91 9880017433vHelp.me Converting more visitors into customers!1

More consumers are ﬂocking to your web channel, so theres an urgent need to monetize it Customer to business contact in 1999 Customer to business contact in 2010 Web 8% Email Email 22% 11% Other Web 6% Other 46% 8% Phone 75% Phone 25% 68% of the customers now look to connect with businesses on the web* *Source : Forrester Research 2009, 2010 !2

Consumers need engagement before conversion India 50 43 37.5 25 21 16 12.5 14 0 Pre Order Shipping Ordering process Promotions !3 *Source: India data is from live deployment

For web, text based engagement is best US Europe 50 47 4437.5 36 33 25 26 23 21 2112.5 0 More I get faster comfortable with Clear understanding I can multi task, responses on text chatting than of queries which chatting phone *Source: Market tools Research 2010 !4

Our solution : vHelp, intelligent customer engagement platform for web * US Patent application no. 61369670 !5

We are tightly integrating tomorrow would look like sales Our vision, how support of online marketing and Search Social MediaEmail Campaign 1 2 3 When they land up Based on theirCustomers click on on webpage, they are tagging, they are search ads, social greeted with content shown in themedia campaigns or speciﬁc pitch. Based liveboard, where email campaigns on their emotional they are picked up by feedback, they are !6 human agent and tagged as prospects taken to closer

The intelligent customer engagement platform1. Provides real time engagement to visitors2. Initial interaction is intelligent to provide scalability and lowercost. 3. Ability to bucket visitors into suspect, prospect andbuyers.4. Insights into visitor behavior for better product design,up-sell and cross sell opportunities. !7

1 Intelligent interactions proﬁle the customers... Interactive NLP Real time Intent processing concept nets Visitor Customer Prospect Technology IP !8

2 Human agents close, by acquiring the prospects Click here to Agent name close the session Multi channel Conversation history, available after CRM Customer name Chat detail Pane : This Search Bar, pane displays the details of works only after knowledge base is put the conversations in answerbay Live Chat board: You can watch customers who are Control bar : Suggestion Pane:chatting with intelligent For Acquiring, releasing and This pane shows upagents. Once you click stopping chats the search results you can watch these customers on the central pane During the chat controls !9

Case study -1 Customer Details 1. Largest educational company in the world’s India website. Leader in educational e commerce space. 2. Close to 12-15k unique visitors everyday 3. 50% shoppers come in the time frame of 9am -2 pm !10

Case study -2 Impact details 1. More than 950+ additional confirmed leads generated with just 5% of the traffic. 2. Additional worth 20 lakh business generated in a month with just farming of 5% of the traffic, through higher conversions. 3. CTRs for the links supplied upwards of 50% in the in website engagement. Suggested strong trust in source. !11

experience the difference with a 2 week free trial Call : +91 9880017433 Visit : www.vhelp.me Email : sales@vimagino.com !12

Presentatino by Vimagino at the CIO Product showcase

by NASSCOM EMERGE Forum on Nov 15, 2011

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Presentatino by Vimagino at the CIO Product showcase — Presentation Transcript