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Non verbal communication

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  • 1. Presented by- Debamrita Sarkar Mohammad Tarek Mukesh Singh Avik Roy Students of NBS-Kolkata,MBA 1st year batch of 2013-2015.
  • 2. INTRODUCTION Communication is the very fabric part of a society.It is a transformation of information which helps in coordinating favourable responses between one or more person. In a nutshell communication is an act of transmission of ideas,thoughts,beliefs,knowledge and opinion. A Non-verbal communication involves those stimuli in communicating that are generated by both the source i.e the speaker and the listener depending on the enviornment and its potential value of the message.
  • 3. A MODEL OF COMMUNICATION signal received signal message message INFORMATION SOURCE TRANSMITTER RECEIVER DESTINATION NOISE SOURCE
  • 4. PHASES OF NON-VERBAL COMMUNICATION NON-VERBAL COMUNICATIONS
  • 5. TYPES OF NON-VERBAL COMMUNICATIONS Facial Expressions Sign Languages Postures & Body Languages Proxemics Gestures Eye to Eye Contact
  • 6. Facial Expressions Non-verbal communication and behavior can vary dramatically be expressions are responsible for a huge proportion of nonverbal between cultures, the facial expressions for happiness, sadness, anger and fear are similar throughout the world. While some say that facial expressions are identical, meaning attached to them differs.
  • 7. Sign Languages It is not just deaf and hard of hearing children who use sign language. Another large segment of sign language users is hearing nonverbal children who are nonverbal due to conditions such as down syndrome, autism, speech disorders. For parents, sign language provides a means of quick those communication. Or it may be a tool for language development prior to developing spoken language. For children, it is a means of expressing themselves so that they are less frustrated.
  • 8. Postures & Body languages Posture and movement can also convey a great deal on information. Research on body language has grown significantly since the 1970's, but popular media have focused on the over interpretation of defensive postures, arm-crossing, and leg-crossing.
  • 9. Proxemics People often refer to their need for "personal space," which is also an important type of nonverbal communication. The amount of distance we need and the amount of space we perceive as belonging to us is influenced by a number of factors including social norms, situational factors, personality characteristics and level of familiarity.
  • 10. Gestures Deliberate movements and signals are an important way to communicate meaning without words. Common gestures include waving, pointing, and using fingers to indicate numeric amounts. Other gestures are arbitrary and related to culture.
  • 11. Eye to Eye Contact Looking, staring and blinking can also be important nonverbal behaviors. When people encounter people or that they like, the rate of blinking increases and pupils dilate. Looking at another person can indicate a range of emotions, including hostility, interest and attraction.
  • 12. 3 New & Important Types Of Non-Verbal Communictions Emoticons in emails and texts are the newest addition to this list Posting photos deliberately on Facebook and other social media to provoke a reaction, Digital manipulation of images to cause a particular reaction
  • 13. Hand Signals The Thumbs-Up Sign: In USA it means good job, In Germany it means no:1 & in japan it means no:5, In Ghana its an insult, In Iran it is vulgar. The Ok signal made by forming a circle with thumb and fore finger refers to money in some countries,while in other countries it is extremely offensive reference to a private body part.
  • 14. OTHER ASPECTS OF NON- VERBAL COMMUNICATION In the middle-east nodding the head down means agreement and nodding up disagreement. In Japan an up&down nod means that someone is listening In the Middle-east it is rude to hand an object to another person with your left hand In USA burping after a meal is considered the height of uncouthness Arabic signals also differ as given in the picture below
  • 15. CONCLUSION Last but not the least actions speaks louder than voice thus creating a climate that facilitates learning and retention demands good non-verbal skills. THANK YOU