Your SlideShare is downloading. ×

Thanks for flagging this SlideShare!

Oops! An error has occurred.

×
Saving this for later? Get the SlideShare app to save on your phone or tablet. Read anywhere, anytime – even offline.
Text the download link to your phone
Standard text messaging rates apply

Redesigning How Businesses Work with MS Dynamics and Mobility

859
views

Published on

These are slides presented at the Microsoft Convergence Conference on March 5 by Dan O'Hara, VP of Mobility and Matt Joe, CIO at Avanade. …

These are slides presented at the Microsoft Convergence Conference on March 5 by Dan O'Hara, VP of Mobility and Matt Joe, CIO at Avanade.

For more info, go to www.avanade.com/workredesigned

Published in: Technology

0 Comments
0 Likes
Statistics
Notes
  • Be the first to comment

  • Be the first to like this

No Downloads
Views
Total Views
859
On Slideshare
0
From Embeds
0
Number of Embeds
5
Actions
Shares
0
Downloads
9
Comments
0
Likes
0
Embeds 0
No embeds

Report content
Flagged as inappropriate Flag as inappropriate
Flag as inappropriate

Select your reason for flagging this presentation as inappropriate.

Cancel
No notes for slide

Transcript

  • 1. © 2013-2014 Avanade Inc. All Rights Reserved. Redesigning How Businesses Work with Microsoft Dynamics and Mobility Dan O’Hara: VP, Mobility Matt Joe: Chief Technology Innovation Officer, North America Dynamics CRM Presented 5 March 2014 at Convergence 2014 Dynamics AX 1
  • 2. © 2013-2014 Avanade Inc. All Rights Reserved. 2 Avanade at a Glance Founded in 2000 by Accenture & Microsoft Focused on Microsoft Technologies More than 20,000 professionals More than 70 locations in 20 countries Just below US $2 billion revenue More than 20% average yearly growth since our inception in 2000 Trusted advisor to more than 800 customers in all industries Realized an average of 95% satisfied customers • 60+ Microsoft Partner of the Year awards received including seven years as Microsoft Alliance Partner of the Year (jointly with Accenture). • Gold Windows Embedded Partner • Computerworld’s 100 Best Places to Work in IT, 2013 • CRF Institute: Top Employers in Europe, 2013 • Training Magazine: Top 125 Global Training Organizations, 2013, 2012, 2011, 2010 • Diversity Employers Magazine: Top 100 Employers, 2012 Application Development Application Integration Application Lifecycle Management Business Intelligence Collaboration and Content Communications Customer Relationship Management (VAR) Data Platform Desktop and Deployment Digital Marketing Enterprise Resource Planning (VAR) Hosting Identity and Access Learning Management and Virtualization Messaging Midmarket Solution Provider Mobility OEM Project and Portfolio Management Server Platform In 21 categories out of 25:
  • 3. © 2013-2014 Avanade Inc. All Rights Reserved. 3 The Digital Business: Work Redesigned COLLABORATIVE AND MOBILE ENGAGING EXPERIENCES FLEXIBLE PROCESSES CUSTOMER CENTRIC DIGITAL BUSINESS
  • 4. © 2013-2014 Avanade Inc. All Rights Reserved. 4 Work Redesigned: The New Customer Journey
  • 5. © 2013-2014 Avanade Inc. All Rights Reserved. 5 The World We Live In: The new enterprise
  • 6. © 2013-2014 Avanade Inc. All Rights Reserved. 6 Changing Your Approach: Customer and employee-centric applications
  • 7. © 2013-2014 Avanade Inc. All Rights Reserved. 7 Changing Your Approach: Customer and employee-centric applications
  • 8. © 2013-2014 Avanade Inc. All Rights Reserved. 8 Changing Your Approach: Customer and employee-centric applications
  • 9. © 2013-2014 Avanade Inc. All Rights Reserved. 9 Global Motorcycle Manufacturer
  • 10. © 2013-2014 Avanade Inc. All Rights Reserved. 10 Global Motorcycle Manufacturer
  • 11. © 2013-2014 Avanade Inc. All Rights Reserved. 11 Dynamics CRM
  • 12. © 2013-2014 Avanade Inc. All Rights Reserved. A CRM solution that works with their customers and culture 12 Business situation • The company’s ability to deliver a personalized experience was hampered by the lack of ready access to customer data • Off-the-shelf solutions failed to address the way in which staff actually interacted with customers • A truly global CRM solution was critical
  • 13. © 2013-2014 Avanade Inc. All Rights Reserved. 13 Insight-enabled Loyalty: Creating a new customer experience
  • 14. © 2013-2014 Avanade Inc. All Rights Reserved. 14 Reimagining the Store Avanade Back office (Dynamics AX Retail) Avanade Services Delta Services Delta Security & Firewall Wireless Internet POS App on Plane
  • 15. © 2013-2014 Avanade Inc. All Rights Reserved. 15 Dynamics AX: Separating the POS from the store
  • 16. © 2013-2014 Avanade Inc. All Rights Reserved. 16 Delivering Dynamics AX Above the Clouds: Mobile PoS Focus 16 Microsoft Dynamics AXApplication DB App DB Retail HQ CDX CDX SOA IIS Secure Web Services CDX - Sync Services All Standard Async Dataflows  Product master  Flight settings  Transactions  Etc… POS on Tablets and Phones SQLite Retail Back office  Product Information Mgmt.  Merchandise Mgmt.  Flight Setup and Assortment  Sales Audit and Reporting Application, Environment, and Network Security POS on Tablets and Phones SQLite POS on Tablets and Phones SQLite POS on Tablets and Phones SQLite POS on Tablets and Phones SQLite POS on Tablets and Phones SQLite
  • 17. © 2013-2014 Avanade Inc. All Rights Reserved. 17 Dynamics AX
  • 18. © 2013-2014 Avanade Inc. All Rights Reserved. Redefining In-flight Customer Interactions: Delta wanted a mobile platform that replaced POS and offers real-time communication with corporate centers 18 Business situation •Wants to better connect flight staff to passengers while on the plane •Looking for cheaper, more flexible alternatives to current, single-purpose point-of-sale system •Needs to enable real-time communications between planes and airline offices on the ground
  • 19. © 2013-2014 Avanade Inc. All Rights Reserved. 19 Digital Airline Platform
  • 20. © 2013-2014 Avanade Inc. All Rights Reserved. 20 Enabling a New Kind of Customer Service
  • 21. © 2013-2014 Avanade Inc. All Rights Reserved. 21 Redesign how Your Business Works with Dynamics and Mobility
  • 22. © 2013-2014 Avanade Inc. All Rights Reserved. 22 Enabling a New Kind of Productivity • Connected Retail: Assisted Selling on BYOD Thank you!

×