Achieve Customer Satisfaction Excellence
by Avanade on Mar 13, 2013
- 265 views
To retain employees, organizations need to improve agent engagement and promote ...
To retain employees, organizations need to improve agent engagement and promote
job satisfaction. Agents who are more engaged in their work provide better
customer service. The Avanade CRM for Contact Center solution has real-time performance management capabilities to help organizations motivate and retain satisfied
employees. Scoring capabilities also promote good agent behaviors and control
quality. For more info, go to http://avana.de/ZyepAa.
- Total Views
- Views on SlideShare
- Embed Views