Connected Retail Solutions by Avanade


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Today’s consumers and competitive retail marketplace demand that retailers be collaborative, digital and mobile-enabled, providing multiple, tailored ways of interacting with their customers. By providing a personalized, convenient, and omni-channel shopping experience, retailers can deepen their relationships to create a true competitive advantage.

Learn more about Avanade's Connected Retail Solutions at

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Connected Retail Solutions by Avanade

  1. 1. Avanade Connected Retail ®Software and Services Do-It-Yourself (DIY) Trends Online General Merchandise Multi-function Planning MobileGrocery Big Retail Specialty& Drug Ticket Merchandising Management Connected Customer-centered Enterprise Shopping Experience Cross Channel Clothing & Store AccessoriesDeliver an Exceptional Customer Experience Connect, Transform, OptimizeWhile Driving Profitable Business Execution Whether your business is expanding, opening up new channels or replacing outdated systems, Avanade providesTodays retail customers expect flexible the retail technology, industry expertise and implementationinteraction channels that empower them to capabilities you need to help you connect, transform, andshop where and when they want – supported optimize your retail management systems and personalized offers, high product availabilityand assortment, and rich product information Avanade Connected Retail helps you:that enhances their shopping experience. • Improve customer satisfaction by enabling yourRetailers who are slow to respond to changing customers to shop across multiple channelsconsumer preferences risk erosion of their • Increase sales by supporting sophisticated marketingbrand influence and profits. campaigns and promotions at checkout • Improve availability by streamlining merchandiseIn order to drive growth while controlling costs, replenishmentindustry-leading retailers are connecting, • Reduce inventory costs by gaining a 360-degree viewtransforming and optimizing their retail into inventory flowoperations to deepen their relationship with • Enhance your brand by quickly responding to dynamictheir customers while optimizing systems to market conditions with flexible pricing and promotionsimprove operational efficiency.
  2. 2. Avanade® Connected RetailSoftware and ServicesHelping Retailers Realize ResultsThe retail game is changing – we help Using mobile to deliver a superioryou realize new opportunities for customer experiencegrowth and profits by addressing thefollowing industry trends: Avanade has helped many retailers to use new mobile capabilities to redesign how they work• Connected customers to deliver a superior customer experience. We• Empowered consumers are helping:• Intense competition• Brand differentiation • An automotive retailer to use mobile assisted• New market segments selling and product configuration capabilities• Global expansion to help customers find the right car • An airline to use a new mobile point of sale toAvanade’s in-depth knowledge of retail make in-air food and beverage sales moreprocesses and best-practices coupled efficientwith our advanced Microsoft-based retail • A grocery chain to use a mobile fulfillmentmanagement technology has helped solution to speed the fulfillment and deliveryretailers across the globe address of on-line ordersindustry challenges and capitalize onnew market opportunities. The diversity You can rely on Avanade’s distinct and provenof our experience and our solutions can expertise in mobile experience design andhelp you improve multiple areas of your mobile solution development and integrationbusiness from embracing mobile can help you apply mobile to enhance multiplecommerce to improving in-store operations areas of your retail optimizing your supply chain.Connect Transform OptimizeWe can help you implement innovative We apply industry-leading practices that We provide assets, tools and methods thatcross-channel retail management capabilities enable you to transform your retail help you continually optimize businessthat connect store, headquarters and supply management processes and systems, allowing processes, technology and usability in orderchain all the way from planning and initial your people to focus on what they do best and to grow revenues, reduce costs, increaseordering to selling and replenishment. the organization to reach its full potential. margins and maximize efficiency.Leading European Retailer Global Software Company Major Optical ChainOne of Europe’s largest retailers with over A major worldwide provider of software and An optical chain with 700 retail locations in 439,000 stores wanted to connect its on-line game systems wanted to transform its retail US states wished to optimize its financialand store channels to enable cross-channel store experience with high-touch personalized operations by harmonizing financial processesordering. Avanade deployed a retail service across its chain of retail stores. Avanade and data for newly acquired stores. Avanademanagement system that integrates deployed a retail management system for its deployed a new retail ERP system to supporton-line ordering with existing enterprise stores that helped store associates connect the acquisitions and integrated financial dataand store retail systems to enable cross- with customers anywhere on the sales floor and process with the company’s corporate ERPchannel order scenarios including: buy through mobile point-of-sale capabilities that system. This enabled this retail chain to keepon-line and pick-up in store, store-to-store include payment, e-mail receipts, customer acquisitions separate in day-to-day operations,transfers, drive-through pick-ups and order status and scheduling of appointments while allowing financial data to be sharedcheck-and-reserve orders. with in-store engineers. across legal entities for a complete business view.Bringing its store operations into the Unprecedented in-store customer service After the new system was implemented,multi-channel world helped this retailer levels have proved to be a competitive financial managers were able to reduce thestay ahead of competitors. advantage in a retail segment dominated time it took to report month-end financial by commodity products. results from four weeks to three days.©2012 Avanade, Inc. All rights reserved.
  3. 3. Avanade® Connected RetailSoftware and ServicesGet started where it makes the mostsense for your business Avanade Connected RetailBased on the proven Microsoft DynamicsAX for Retail platform and extensive Softwareindustry research, Avanade Connected Connected Store Merchandising ManagementRetail delivers an industry-leadingsolution that supports your entire Deliver a complete and compelling Provide comprehensive managementorganization in five key areas. customer experience across all of sourcing, purchasing, requisition shopping channels. and replenishment processes.• Connected Store • Store • Supply Chain• Merchandising Management • eCommerce • Inventory• Multi-Function Planning • Mobile Commerce • Distribution & Network• Customer-Centered Enterprise • Call Center • Transportation• Financials and Business Intelligence • DC/WarehouseA fully integrated system that gives you acomprehensive view of your organization Multi-Function Planning Customer-Centered Enterprisehelps you set the best strategic directionfor your business, identify areas where Facilitate proactive planning for key Integrate stores and warehouse withyou may be able to reduce costs and functional areas guided by industry- back office processes to optimizemake more informed business decisions. leading retail practices. operations. • Product Lifecycle Management • Financial Management (PLM) and Assortment Planning for • HRM-Talent Management brands • Corporate Procurement • Merchandising & Financial Planning • Enterprise Analytics • Space & Assortment Planning • Marketing, Advertising & Pricing Financials and Business Intelligence • Optimize the use of financial and business information to make better decisions • Integrate information from across the enterprise to achieve a complete view of your operations • Analyze detailed information about stores, merchandise, inventory, and pricing to make the best decisions to keep you competitive Services Flexible Deployment and Management Services Avanade Connected Retail services delivers highly flexible solutions that can be tailored, deployed, and managed to the meet the specific business requirements and environment of your business. Our services include: • Avanade Connected Methods and RapidResults implementation methods that provide flexible deployment approaches, retail industry best practices and process models to reduce your deployment risk and time • Two-tier implementation approach enabling seamless integration with your existing ERP & RMS solutions to deliver new capabilities • Deployment on-premises or in-the-cloud including hardware, software, and operations services to support your IT environment and requirements • Application Management delivering on-going extensions and upgrades to get the maximum value from your solution • Global delivery network with the largest delivery staff for the Microsoft Dynamics AX Platform to deliver your project ©2012 Avanade, Inc. All rights reserved.
  4. 4. Avanade® Connected RetailSoftware and ServicesEmpowering innovative retailersInnovative technology empowers Microsoft Dynamics AX retail solution basedinnovative retailers to deliver an on a retail best practices and drive theexceptional customer experience while business change necessary to realize results.executing profitably. But deploying and Connect your retail channels and operationsintegrating the right technology and end-to-end to deliver a differentiating Avanade Connected Retail based on:implementing effective business change customer experience. Transform yourcan divert attention from core business operations to enable new business modelsgoals. Avanade offers a unique solution to and locations. Optimize your systems andthis problem: we can help deploy the right processes to build greater efficiency.Why Avanade? >60 LOCATIONS AX CONSULTANTS >20 COUNTRIESConnect With Us Today About Avanade North America Asia-Pacific Avanade provides business technology solutions and Seattle Singapore managed services that connect insight, innovation and Phone +1 206 239 5600 Phone +65 6592 2133 expertise in Microsoft® technologies to help customers realize results. Our people have helped thousands of organizations in all industries improve business agility, South America Europe employee productivity and customer loyalty. Additional Sao Paulo London information can be found at Phone +55 (11) 5188 3000 Phone +44 (0) 20 7025 1000 ©2012 Avanade Inc. All rights reserved. The Avanade Africa name and logo are registered trademarks in the U.S. and Pretoria other countries. Other brand and product names are Phone +27 12 6224400 trademarks of their respective owners.