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User Research Technologies   VMWare And Web Ex
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User Research Technologies VMWare And Web Ex

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What technologies do you use in user research? How do you best leverage these technologies? ...

What technologies do you use in user research? How do you best leverage these technologies?

As part of a panel discussion, Tanya Payne discussed VMWare and WebEx. Their strengths and weaknesses were covered as well as the impact they had on the research findings, with the clients, and with the designers.

From a panel discussion at the April 2010 Austin UPA meeting

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  • 1. Copyright © Open Text Corporation 2008 - 2009. All rights reserved.
    Slide 1
    A Panel Discussion on User Research Technologies: Webex and VMWare
    April 6, 2010
    Tanya Payne
  • 2. Overview
    VMWare
    WebEx
    Impacts!
    Copyright © Open Text Corporation 2008 - 2009. All rights reserved.
    Slide 2
  • 3. Tool Purpose
    Two different tools, for two different purposes.
    VMWare/VMLogix = a tool for running SW on a virtual machine (e.g., one large machine is virtually partitioned so that they can function as a individually smaller machines).
    WebEx = a tool for conducting remote usability testing (or conferences, if you wish ).
    Copyright © Open Text Corporation 2008 - 2009. All rights reserved.
    Slide 3
  • 4. VMWare
    Virtualization SW package.
    Vignette adopted VMWare for:
    Field enablement.
    Customer beta program.
    Copyright © Open Text Corporation 2008 - 2009. All rights reserved.
    Slide 4
  • 5. How it works
    Copy an existing “template” into your virtual space (we call it “my image”).
    Contains entire technology stack:
    LDAP server,
    Oracle server,
    Apache Application server,
    Vignette Content, etc.
    Customize the template for your needs.
    Save a version of the template in your image.
    Let participant use the template.
    Discard the template!!
    Rollback to the previously saved, clean version of template.
    Copyright © Open Text Corporation 2008 - 2009. All rights reserved.
    Slide 5
  • 6. The Pros
    Time!
    Hours spent getting the technology stack setup.
    Very little setup time between participants, no need to “undo” what they did.
    Independence
    I couldn’t have done it on my own without the virtual images.
    No Machines
    No personal machine to worry about, it’s just a virtual space on a large machine.
    Copyright © Open Text Corporation 2008 - 2009. All rights reserved.
    Slide 6
  • 7. The Cons
    VMWare isn’t always reliable.
    There are some funny errors that happen every 3rd or 4th discarding of the image.
    If there is a problem with VMWare, it is an automatic call to the VM specialists.
    Hopeless to do yourself.
    No one else can help you.
    Copyright © Open Text Corporation 2008 - 2009. All rights reserved.
    Slide 7
  • 8. Remote usability testing with WebEx
    Copyright © Open Text Corporation 2008 - 2009. All rights reserved.
    Slide 8
  • 9. Usability Testing “Lab”
    Copyright © Open Text Corporation 2008 - 2009. All rights reserved.
    Slide 9
    Notebook for logging data.
    Conscientious Experimenter
    Speaker phone for phone conference.
    Notebook for running WebEx and sharing application
    Conference room, if available.
  • 10. How it works
    Create a WebEx Meeting
    Outlook integration
    Facilitator logs into the WebEx Meeting
    Starts recording
    Shares desktop
    Participant and observers login to the WebEX Meeting
    Facilitators gives control of the desktop to participant.
    Participant performs tasks while facilitator and observers watch.
    Copyright © Open Text Corporation 2008 - 2009. All rights reserved.
    Slide 10
  • 11. The Pros of WebEx
    No lab equipment and maintenance.
    Free for us!
    Nothing is installed on the participants machine.
    Work with enterprise level clients such as banks that do not allow users to install software on their own machines.
    There is some sort of browser update but it doesn’t seem to register as an “application” in those environments.
    Alerts everyone when participants join the conference.
    Can record sound and screen.
    Robust.
    Copyright © Open Text Corporation 2008 - 2009. All rights reserved.
    Slide 11
  • 12. The Cons
    Can be slow, particularly during peak times.
    Need a fast connection.
    Monday mornings can be particularly bad.
    Has a hard time with different sized monitors.
    Adjusting size of display area is confusing.
    Recordings are made in a “arf” format.
    Must be converted to edit the file.
    Conversion takes a little longer than it took to record the session in the first place.
    Copyright © Open Text Corporation 2008 - 2009. All rights reserved.
    Slide 12
  • 13. Copyright © Open Text Corporation 2008 - 2009. All rights reserved.
    Slide 13
    Thank You