Battle FUD* at Your Library

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*Fear Uncertainty Doubt - Panel presentation from the 2013 Indiana Library Federation (ILF) Conference in Indianapolis.

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Battle FUD* at Your Library

  1. 1. Next up: Battle FUD at Your Library #ILF13 | Everyday Superheroes in the Library | Indianapolis, IN | Oct. 21-23, 2013
  2. 2. Battle FUD* at Your Library *(Fear, Uncertainty and Doubt) #ILF13 | Everyday Superheroes in the Library | Indianapolis, IN | Oct. 21-23, 2013
  3. 3. The FUD Fighters Ashley Wadsworth aka @AshleyVCPL Associate Public Training Specialist Vigo County Public Library #ILF13 | Everyday Superheroes in the Library | Indianapolis, IN | Oct. 21-23, 2013
  4. 4. The FUD Fighters Austin Stroud aka @austroud Instructional Designer Monroe County Public Library #ILF13 | Everyday Superheroes in the Library | Indianapolis, IN | Oct. 21-23, 2013
  5. 5. The FUD Fighters Heather Rayl aka @operopis Emerging Technology Librarian Indiana State University #ILF13 | Everyday Superheroes in the Library | Indianapolis, IN | Oct. 21-23, 2013
  6. 6. The FUD Fighters Mike Williams aka @LectricLib Area Resource Manager Indianapolis Public Library #ILF13 | Everyday Superheroes in the Library | Indianapolis, IN | Oct. 21-23, 2013
  7. 7. Ashley Wadsworth Presents…. BRING YOUR OWN DEVICE #ILF13 | Everyday Superheroes in the Library | Indianapolis, IN | Oct. 21-23, 2013
  8. 8. Many Classes • • • • • BYOD – any devices iPad Kindle Windows 8 Other #ILF13 | Everyday Superheroes in the Library | Indianapolis, IN | Oct. 21-23, 2013
  9. 9. BYOD – any devices • • • • Averaged 25 people No registration required Held in January Have plenty of staff help! • Group by device • Patrons will help each other • No set curriculum #ILF13 | Everyday Superheroes in the Library | Indianapolis, IN | Oct. 21-23, 2013
  10. 10. iPad • • • • Averaged 7 people in “iPad Basics” class Required registration Set curriculum Leave time for questions #ILF13 | Everyday Superheroes in the Library | Indianapolis, IN | Oct. 21-23, 2013
  11. 11. Kindle • Required registration • Set curriculum • Leave time for questions Frank & Ernest, 2/15/13. Gocomics.com #ILF13 | Everyday Superheroes in the Library | Indianapolis, IN | Oct. 21-23, 2013
  12. 12. Windows 8 • Averaged 7 people for “Windows 8 Basics” class • Required registration • Library not switching to Windows 8, but many patrons had new laptops with that OS. #ILF13 | Everyday Superheroes in the Library | Indianapolis, IN | Oct. 21-23, 2013
  13. 13. eBooks Made Easy • • • • Registration required Bring any device Focused only on Overdrive eBooks & Audiobooks #ILF13 | Everyday Superheroes in the Library | Indianapolis, IN | Oct. 21-23, 2013
  14. 14. “Rules” for Class It is okay to ask questions at any time. It is okay to click on an app you haven’t used. The teacher doesn’t always know everything. Provide handouts with images. #ILF13 | Everyday Superheroes in the Library | Indianapolis, IN | Oct. 21-23, 2013
  15. 15. Patrons like when they can “see” what the next step is. #ILF13 | Everyday Superheroes in the Library | Indianapolis, IN | Oct. 21-23, 2013
  16. 16. And now for Austin Stroud, who is…. BATTLING FUD AT MCPL #ILF13 | Everyday Superheroes in the Library | Indianapolis, IN | Oct. 21-23, 2013
  17. 17. Monroe County Public Library (MCPL): What We Have Been Doing • One hour, one-on-one sessions for patrons with reference staff members for basic tech topics – patrons work with me for more in-depth requests: http://goo.gl/PS4DxK • Reference staff members are in the one-on-one rotation for two months at a time, and then a new group (6-8 staff members) rotates in to take over these duties • Children’s staff members also do one-on-ones separate from the main program (targeted at kids/parents) #ILF13 | Everyday Superheroes in the Library | Indianapolis, IN | Oct. 21-23, 2013
  18. 18. What We Have Been Doing (cont.) • Surveying patrons (online and face-to-face) to discover what technology programming they are interested in, and putting on the schedule in three month cycles (i.e. Sept.-Nov.) • Creating brochures and sitting out in various services points within the library, WorkOne, and other area learning centers, promoting in local media, giving presentations to groups, etc. • Observing trends at the reference desk and/or in one-on-one session requests – planning for big events like holidays (i.e. lots of patrons getting new mobile devices for Christmas) #ILF13 | Everyday Superheroes in the Library | Indianapolis, IN | Oct. 21-23, 2013
  19. 19. FUD Encountered at MCPL One-on-Ones: • The demand for one-on-ones has skyrocketed – both the basic requests and the in-depth requests • Questions we have asked ourselves: • • • Should we focus more on one-on-ones? YES Should we set limitations on one-on-ones? Possibly – becomes a staffing issue eventually Is this how patrons most prefer to get over their FUD? True for some, but not all #ILF13 | Everyday Superheroes in the Library | Indianapolis, IN | Oct. 21-23, 2013
  20. 20. FUD Encountered at MCPL (cont.) Group Technology Programs: • Even with prerequisites noted (beginning and advanced courses offered) – still a wide mix of skill sets in technology programs – everyone on a different page • It’s hard to successfully remove FUD from patrons if they don’t get the individualized attention they need in a group setting #ILF13 | Everyday Superheroes in the Library | Indianapolis, IN | Oct. 21-23, 2013
  21. 21. FUD Encountered at MCPL (cont.) Group Technology Programs: • Attendance numbers in technology programs are not good – averaging between 3-4 each program • Questions we have asked ourselves: • • • • Is it the programs we are offering? We don’t believe so – patrons have been surveyed Can patrons keep up in a group setting? In some cases no – volunteers have been used to assist patrons to keep programs moving along Is this how patrons most prefer to get over their FUD? True for some, but not all – as evidenced by the growth in one-on-one sessions Is it an issue with the time/day or length? We don’t believe so – we have offered programs on all days, times, and lengths #ILF13 | Everyday Superheroes in the Library | Indianapolis, IN | Oct. 21-23, 2013
  22. 22. Where We Are Headed One-on-Ones: • More of a focus on the one-on-one sessions – very popular, possibly involve more staff members #ILF13 | Everyday Superheroes in the Library | Indianapolis, IN | Oct. 21-23, 2013
  23. 23. Where We Are Headed (cont.) Group Technology Programs: • Becoming more of an embedded librarian: Taking the programming out into the community • • Great success partnering with a local retirement community in recent months (going to them and them coming to us) More partnerships with community groups – have worked with a college student-run Technology Management Club for Excel programming for the past year #ILF13 | Everyday Superheroes in the Library | Indianapolis, IN | Oct. 21-23, 2013
  24. 24. Where We Are Headed (cont.) Group Technology Programs: • Classroom-style technology programs still offered on an on-demand basis • • • • Groups or patrons can request a program from a list that will be advertised around the library, area learning centers, and in local media If at least five patrons (or a group) show an interest, it will be put on the schedule at a time that works for the majority One-on-one sessions will be offered for patrons that cannot make the decided time Less staff time used in guessing how to deal with FUD and more of a style that can adjust with patron demand #ILF13 | Everyday Superheroes in the Library | Indianapolis, IN | Oct. 21-23, 2013
  25. 25. In which Heather Rayl talks about… HELPING STAFF HELP CUSTOMERS #ILF13 | Everyday Superheroes in the Library | Indianapolis, IN | Oct. 21-23, 2013
  26. 26. My sister’s doctor told her… Flickr: Kate Farrar #ILF13 | Everyday Superheroes in the Library | Indianapolis, IN | Oct. 21-23, 2013
  27. 27. Traditional Hammers Flickr: theunquietlibrarian Flickr: Michael Sauers #ILF13 | Everyday Superheroes in the Library | Indianapolis, IN | Oct. 21-23, 2013
  28. 28. In-person training is challenging 1K full time staff…. ALL OVER THE COUNTY! #ILF13 | Everyday Superheroes in the Library | Indianapolis, IN | Oct. 21-23, 2013
  29. 29. Webinars are BORING Flickr: Susy Morris #ILF13 | Everyday Superheroes in the Library | Indianapolis, IN | Oct. 21-23, 2013
  30. 30. Principles of andragogy 1. Adults need to be involved in the planning and evaluation of their instruction. 2. Experience (including mistakes) provides the basis for learning activities. 3. Adults are most interested in learning subjects that have immediate relevance to their job or personal life. 4. Adult learning is problem-centered rather than content-oriented. #ILF13 | Everyday Superheroes in the Library | Indianapolis, IN | Oct. 21-23, 2013
  31. 31. Experiential learning #ILF13 | Everyday Superheroes in the Library | Indianapolis, IN | Oct. 21-23, 2013
  32. 32. Supplement colapublib.org/downloads #ILF13 | Everyday Superheroes in the Library | Indianapolis, IN | Oct. 21-23, 2013
  33. 33. Other Techniques “Local” Experts One-on-one appointments Centralized help Join.me #ILF13 | Everyday Superheroes in the Library | Indianapolis, IN | Oct. 21-23, 2013
  34. 34. Mike Williams’ part, as it were…. CLASSES TO TINKER STATIONS #ILF13 | Everyday Superheroes in the Library | Indianapolis, IN | Oct. 21-23, 2013
  35. 35. eBooks aren’t new #ILF13 | Everyday Superheroes in the Library | Indianapolis, IN | Oct. 21-23, 2013
  36. 36. eBooks in the Public Library #ILF13 | Everyday Superheroes in the Library | Indianapolis, IN | Oct. 21-23, 2013
  37. 37. Bringing eBooks to the People The Sage on the Stage #ILF13 | Everyday Superheroes in the Library | Indianapolis, IN | Oct. 21-23, 2013
  38. 38. A Little Something to Go #ILF13 | Everyday Superheroes in the Library | Indianapolis, IN | Oct. 21-23, 2013
  39. 39. Tinker Station—Informal Learning #ILF13 | Everyday Superheroes in the Library | Indianapolis, IN | Oct. 21-23, 2013
  40. 40. Tinker Station in Action #ILF13 | Everyday Superheroes in the Library | Indianapolis, IN | Oct. 21-23, 2013
  41. 41. Tinker Helpline #ILF13 | Everyday Superheroes in the Library | Indianapolis, IN | Oct. 21-23, 2013
  42. 42. Sharing is Caring Shared eBook Resources via the Indiana State Library http://bit.ly/ISLeBooks #ILF13 | Everyday Superheroes in the Library | Indianapolis, IN | Oct. 21-23, 2013
  43. 43. Request Access #ILF13 | Everyday Superheroes in the Library | Indianapolis, IN | Oct. 21-23, 2013
  44. 44. Upload & Share #ILF13 | Everyday Superheroes in the Library | Indianapolis, IN | Oct. 21-23, 2013
  45. 45. Contact Info Ashley Wadsworth awadsworth@vigo.lib.in.us @AshleyVCPL Heather Rayl Heather.Rayl@indstate.edu @operopis Austin Stroud astroud@monroe.lib.in.us @austroud Mike Williams Mwilliams@indypl.org @LectricLib ISL statewide eBook Resources: http://bit.ly/ISLeBooks #ILF13 | Everyday Superheroes in the Library | Indianapolis, IN | Oct. 21-23, 2013

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