Five thousand reasonsintranets suck and fiveways to fix them              Audun Rundberg              March 25th 2013
Photo: Max Haase
Photo: Henrik Thorburm
Original photo:flickr.com/bsabarnowl
22 departments
22 departments100 publishers
22 departments100 publishers5000 pages
22 departments100 publishers5000 pages... and me
Photo:flickr.com/ilovehappy
http://www.intranetsecrets.com/2010/05/big-intranet.html
Photo:flickr.com/dhedwards
Valuablecontent
Well writtenNot well written
Well writtenIrrelevant                      Relevant             Not well written
Well written                      Yes, please!Irrelevant                           Relevant             Not well written
Well written                      Yes, please!Irrelevant                           Relevant                        Improve...
Well written             Forget it     Yes, please!Irrelevant                                Relevant             Forget i...
– Hey Gordon, we need an intranet
– Hey Gordon, we need an intranet     – Make sure it has lots of content, Bud!
–   This intranet idea of yours    better make us tons of money,    or Im gonna tear your eyeballs    out and Im gonna suc...
Most common goals1. Make work easier2. Share knowledge3. Unify corporate culture
Essentialintranetcontent
14,905 answers fromWhat do                                               multiple countries and                           ...
14,905 answers fromWhat do                                                    multiple countries and                      ...
14,905 answers fromWhat do                                                    multiple countries and                      ...
14,905 answers fromWhat do                                                    multiple countries and                      ...
14,905 answers fromWhat do                                                    multiple countries and                      ...
People searchNews         Tools                 KPIsSocial         Blog
People search         Team     EmployeeTools               info          sites            NewsSocial            KPIs
ToolsSocialEmployee info
Pair writing
Page title                       1.   People work together inPurpose of this page                            pairs        ...
Page title Making a purchase                           1.   People work together inPurpose of this page                   ...
Bjørn’s UX Booth article:bit.ly/pairwriting
Sellingintranetgovernance
–   As soon as you’ve decided that    your intranet needs a piece of    content, prepare for how to    create, improve and...
–   What is the single biggest    challenge that you face today?    Web Management Professionals 2012 Principles & Challen...
–   To constantly have to deal    with the fact that every single    one of my 450 colleagues has    a strong opinion on h...
Top tasks                Biggest             5%                    challenge  Technology      8%Customer              Mana...
Editor                                                    100% Topic       Topic             Topic     Topic      4x50% ed...
•   Update existing content   •   Plan new features•   Research                  •   Report technical errors•   Write new ...
% work hours spent on intranet contentLess than 20%      20-40%      40-60%      60-80%        100%            0          ...
Delete?  Delete?             Good       Bad      GoodBad                      Not that good  Not that good    Delete?     ...
40000300002000010000   0        1   7   13   19   25   31   37   43   49   55   61   67   73   79   85   91   97   103 109...
131 2137 2143 2149 2155 2161 2167 2173 2179 2185 2191 2197 2203 2209 2215 2221 2227 2233 2239 2245 2251 2257 2263 2269 227...
Average salary           450,000Work hours in a year       1,900Average hourly wage         308                       Empl...
Save the planet:Don’t print your intranet
That’s all!@audunru
Five thousand reasons intranets suck and five ways to fix them
Five thousand reasons intranets suck and five ways to fix them
Five thousand reasons intranets suck and five ways to fix them
Five thousand reasons intranets suck and five ways to fix them
Five thousand reasons intranets suck and five ways to fix them
Five thousand reasons intranets suck and five ways to fix them
Five thousand reasons intranets suck and five ways to fix them
Five thousand reasons intranets suck and five ways to fix them
Five thousand reasons intranets suck and five ways to fix them
Five thousand reasons intranets suck and five ways to fix them
Five thousand reasons intranets suck and five ways to fix them
Five thousand reasons intranets suck and five ways to fix them
Five thousand reasons intranets suck and five ways to fix them
Five thousand reasons intranets suck and five ways to fix them
Five thousand reasons intranets suck and five ways to fix them
Five thousand reasons intranets suck and five ways to fix them
Five thousand reasons intranets suck and five ways to fix them
Five thousand reasons intranets suck and five ways to fix them
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Five thousand reasons intranets suck and five ways to fix them

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My presentation from Confab London 2013

Published in: Design

Five thousand reasons intranets suck and five ways to fix them

  1. 1. Five thousand reasonsintranets suck and fiveways to fix them Audun Rundberg March 25th 2013
  2. 2. Photo: Max Haase
  3. 3. Photo: Henrik Thorburm
  4. 4. Original photo:flickr.com/bsabarnowl
  5. 5. 22 departments
  6. 6. 22 departments100 publishers
  7. 7. 22 departments100 publishers5000 pages
  8. 8. 22 departments100 publishers5000 pages... and me
  9. 9. Photo:flickr.com/ilovehappy
  10. 10. http://www.intranetsecrets.com/2010/05/big-intranet.html
  11. 11. Photo:flickr.com/dhedwards
  12. 12. Valuablecontent
  13. 13. Well writtenNot well written
  14. 14. Well writtenIrrelevant Relevant Not well written
  15. 15. Well written Yes, please!Irrelevant Relevant Not well written
  16. 16. Well written Yes, please!Irrelevant Relevant Improve Not well written
  17. 17. Well written Forget it Yes, please!Irrelevant Relevant Forget it Improve Not well written
  18. 18. – Hey Gordon, we need an intranet
  19. 19. – Hey Gordon, we need an intranet – Make sure it has lots of content, Bud!
  20. 20. – This intranet idea of yours better make us tons of money, or Im gonna tear your eyeballs out and Im gonna suck your f-----g skull* *Actual quote from Wall Street. No, really.
  21. 21. Most common goals1. Make work easier2. Share knowledge3. Unify corporate culture
  22. 22. Essentialintranetcontent
  23. 23. 14,905 answers fromWhat do multiple countries and companies (big and small):users need?Gerry McGovern, Netlife Research and other partners
  24. 24. 14,905 answers fromWhat do multiple countries and companies (big and small):users need?Gerry McGovern, Netlife Research and other partners 1. Finding people (by name, skill or workplace)
  25. 25. 14,905 answers fromWhat do multiple countries and companies (big and small):users need?Gerry McGovern, Netlife Research and other partners 1. Finding people (by name, skill or workplace) 2. Tools (register work hours, project management...)
  26. 26. 14,905 answers fromWhat do multiple countries and companies (big and small):users need?Gerry McGovern, Netlife Research and other partners 1. Finding people (by name, skill or workplace) 2. Tools (register work hours, project management...) 3. Employee info (benefits...)
  27. 27. 14,905 answers fromWhat do multiple countries and companies (big and small):users need?Gerry McGovern, Netlife Research and other partners 1. Finding people (by name, skill or workplace) 2. Tools (register work hours, project management...) 3. Employee info (benefits...) 4. News (important news!)
  28. 28. People searchNews Tools KPIsSocial Blog
  29. 29. People search Team EmployeeTools info sites NewsSocial KPIs
  30. 30. ToolsSocialEmployee info
  31. 31. Pair writing
  32. 32. Page title 1. People work together inPurpose of this page pairs 2. They pick a page and fillTarget audience out the form together 3. Each pair presents theirUser tasks completed form to the whole groupTrigger words
  33. 33. Page title Making a purchase 1. People work together inPurpose of this page pairs •Get people to follow internal procedures •Save money 2. They pick a page and fillTarget audience out the form together All employees 3. Each pair presents theirUser tasks completed form to the •How do I purchase something? •Access to database of suppliers whole groupTrigger words Purchasing, contracts, suppliers
  34. 34. Bjørn’s UX Booth article:bit.ly/pairwriting
  35. 35. Sellingintranetgovernance
  36. 36. – As soon as you’ve decided that your intranet needs a piece of content, prepare for how to create, improve and delete it. Paraphrasing Kristina Halvorson
  37. 37. – What is the single biggest challenge that you face today? Web Management Professionals 2012 Principles & Challenges Survey. Gerry McGovern, Netlife Research and others. http://bit.ly/webm2012
  38. 38. – To constantly have to deal with the fact that every single one of my 450 colleagues has a strong opinion on how the web page and publishing should be « What is the single biggest challenge that you face today?»
  39. 39. Top tasks Biggest 5% challenge Technology 8%Customer Management 12% 37%Content 18% Resources 19%
  40. 40. Editor 100% Topic Topic Topic Topic 4x50% editor editor editor editorContent Content Content Contentpublisher publisher publisher publisher 4x20%
  41. 41. • Update existing content • Plan new features• Research • Report technical errors• Write new content • Project management• Audit • Testing• Delete content • Campaigns• Publish • Tweak metadata and• Analytics structure• Manage search
  42. 42. % work hours spent on intranet contentLess than 20% 20-40% 40-60% 60-80% 100% 0 10 20 30 40
  43. 43. Delete? Delete? Good Bad GoodBad Not that good Not that good Delete? Good Good Bad Delete? Bad Not that good Not that good
  44. 44. 40000300002000010000 0 1 7 13 19 25 31 37 43 49 55 61 67 73 79 85 91 97 103 109 115 121 127 133 139 145 151 157 1
  45. 45. 131 2137 2143 2149 2155 2161 2167 2173 2179 2185 2191 2197 2203 2209 2215 2221 2227 2233 2239 2245 2251 2257 2263 2269 2275 2281 2287 2293 2299
  46. 46. Average salary 450,000Work hours in a year 1,900Average hourly wage 308 Employees Time saved Hours saved / year Cost reductionHuman resources 2 15 % 570 175,500Finance 2 3 % 114 35,100Helpdesk 3 1 % 57 17,550Management 50 1 % 950 292,500Sum 520,650
  47. 47. Save the planet:Don’t print your intranet
  48. 48. That’s all!@audunru
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