Five thousand reasons intranets suck and five ways to fix them
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Five thousand reasons intranets suck and five ways to fix them

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My presentation from Confab London 2013

My presentation from Confab London 2013

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    Five thousand reasons intranets suck and five ways to fix them Five thousand reasons intranets suck and five ways to fix them Presentation Transcript

    • Five thousand reasonsintranets suck and fiveways to fix them Audun Rundberg March 25th 2013
    • Photo: Max Haase
    • Photo: Henrik Thorburm
    • Original photo:flickr.com/bsabarnowl
    • 22 departments
    • 22 departments100 publishers
    • 22 departments100 publishers5000 pages
    • 22 departments100 publishers5000 pages... and me
    • Photo:flickr.com/ilovehappy
    • http://www.intranetsecrets.com/2010/05/big-intranet.html
    • Photo:flickr.com/dhedwards
    • Valuablecontent
    • Well writtenNot well written
    • Well writtenIrrelevant Relevant Not well written
    • Well written Yes, please!Irrelevant Relevant Not well written
    • Well written Yes, please!Irrelevant Relevant Improve Not well written
    • Well written Forget it Yes, please!Irrelevant Relevant Forget it Improve Not well written
    • – Hey Gordon, we need an intranet
    • – Hey Gordon, we need an intranet – Make sure it has lots of content, Bud!
    • – This intranet idea of yours better make us tons of money, or Im gonna tear your eyeballs out and Im gonna suck your f-----g skull* *Actual quote from Wall Street. No, really.
    • Most common goals1. Make work easier2. Share knowledge3. Unify corporate culture
    • Essentialintranetcontent
    • 14,905 answers fromWhat do multiple countries and companies (big and small):users need?Gerry McGovern, Netlife Research and other partners
    • 14,905 answers fromWhat do multiple countries and companies (big and small):users need?Gerry McGovern, Netlife Research and other partners 1. Finding people (by name, skill or workplace)
    • 14,905 answers fromWhat do multiple countries and companies (big and small):users need?Gerry McGovern, Netlife Research and other partners 1. Finding people (by name, skill or workplace) 2. Tools (register work hours, project management...)
    • 14,905 answers fromWhat do multiple countries and companies (big and small):users need?Gerry McGovern, Netlife Research and other partners 1. Finding people (by name, skill or workplace) 2. Tools (register work hours, project management...) 3. Employee info (benefits...)
    • 14,905 answers fromWhat do multiple countries and companies (big and small):users need?Gerry McGovern, Netlife Research and other partners 1. Finding people (by name, skill or workplace) 2. Tools (register work hours, project management...) 3. Employee info (benefits...) 4. News (important news!)
    • People searchNews Tools KPIsSocial Blog
    • People search Team EmployeeTools info sites NewsSocial KPIs
    • ToolsSocialEmployee info
    • Pair writing
    • Page title 1. People work together inPurpose of this page pairs 2. They pick a page and fillTarget audience out the form together 3. Each pair presents theirUser tasks completed form to the whole groupTrigger words
    • Page title Making a purchase 1. People work together inPurpose of this page pairs •Get people to follow internal procedures •Save money 2. They pick a page and fillTarget audience out the form together All employees 3. Each pair presents theirUser tasks completed form to the •How do I purchase something? •Access to database of suppliers whole groupTrigger words Purchasing, contracts, suppliers
    • Bjørn’s UX Booth article:bit.ly/pairwriting
    • Sellingintranetgovernance
    • – As soon as you’ve decided that your intranet needs a piece of content, prepare for how to create, improve and delete it. Paraphrasing Kristina Halvorson
    • – What is the single biggest challenge that you face today? Web Management Professionals 2012 Principles & Challenges Survey. Gerry McGovern, Netlife Research and others. http://bit.ly/webm2012
    • – To constantly have to deal with the fact that every single one of my 450 colleagues has a strong opinion on how the web page and publishing should be « What is the single biggest challenge that you face today?»
    • Top tasks Biggest 5% challenge Technology 8%Customer Management 12% 37%Content 18% Resources 19%
    • Editor 100% Topic Topic Topic Topic 4x50% editor editor editor editorContent Content Content Contentpublisher publisher publisher publisher 4x20%
    • • Update existing content • Plan new features• Research • Report technical errors• Write new content • Project management• Audit • Testing• Delete content • Campaigns• Publish • Tweak metadata and• Analytics structure• Manage search
    • % work hours spent on intranet contentLess than 20% 20-40% 40-60% 60-80% 100% 0 10 20 30 40
    • Delete? Delete? Good Bad GoodBad Not that good Not that good Delete? Good Good Bad Delete? Bad Not that good Not that good
    • 40000300002000010000 0 1 7 13 19 25 31 37 43 49 55 61 67 73 79 85 91 97 103 109 115 121 127 133 139 145 151 157 1
    • 131 2137 2143 2149 2155 2161 2167 2173 2179 2185 2191 2197 2203 2209 2215 2221 2227 2233 2239 2245 2251 2257 2263 2269 2275 2281 2287 2293 2299
    • Average salary 450,000Work hours in a year 1,900Average hourly wage 308 Employees Time saved Hours saved / year Cost reductionHuman resources 2 15 % 570 175,500Finance 2 3 % 114 35,100Helpdesk 3 1 % 57 17,550Management 50 1 % 950 292,500Sum 520,650
    • Save the planet:Don’t print your intranet
    • That’s all!@audunru