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Company Overview


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  • 1.
    • Who we are
      • As a company
      • As individuals
    • How long we’ve been in business
    • What our focus is
    • What do we mean to the Community
    • How we go about treating our patients
    • Hearing statistics
  • 2. Meet Treasure Valley Hearing & Balance
    • 1990 --Treasure Valley Hearing was founded (Boise)
      • Licensed by FDA to manufacture own brand of hearing aids
    • 1994 -- Expanded and added a second clinic located in Nampa
    • 2003 & 2011 -- Integrity Counts Honoree from Better Business Bureau
    • 2005 -- Became one of only 112 clinics nationwide to receive Audigy Certification *
    • *
      • Audigy-certification is given to those practices exemplifying an elite standard of service and care in the hearing healthcare field.
      • Receive more full-featured benefits, recognizing that VALUE means more just price alone.
  • 3. Our Provider Team
    • Jacquie Elcox, BC-HIS / CEO
    • Board Certified, Hearing Instrument Sciences
      • Licensed & certified for over 20 years
      • Has successfully helped thousands to hear better
      • Emphasizes a gentle, caring environment
      • Will ensure your hearing solution fits your lifestyle
    • Mel Miller, Ph.D., CCC-A
    • Doctor of Audiology / Director of Audiology Services
      • Accepts patients for diagnosis and treatment of hearing loss
      • Specializes in tinnitus and pediatric audiology.
      • Has practiced audiology for over 30 years
      • Has been on the faculty of three universities and has owned private practices in Oklahoma City and Dallas.
    • Paul Redmond, HIS
    • Consultant, Doctor of Audiology
      • Manages patient care in Nampa office
      • Holds hearing aid dispensing license
      • Bachelor’s degree from Montana State University
      • 4 years pharmaceutical industry experience.
  • 4. What do we mean to the communities in which we serve?
    • Comprehensive hearing care
      • Diagnosis and treatment of hearing issues.
      • Offer only tinnitus treatment in our community. Closest other tinnitus treatment is Seattle.
      • Offer pediatrics treatments.
      • We will ensure our patients receive solutions served with integrity.
        • 75 days of hearing retraining is offered to ensure all patients adjust properly to their new hearing devices. If not satisfied , they will receive their money back (up to 75 days)!
    • We received the Integrity Counts award from the Better Business Bureau and we’ve been in business for over 20 years.
      • Both of these are indicators of solid business practices.
  • 5. Treasure Valley Hearing & Balance A new kind of hearing center Our solutions are about OUR PATIENTS ! Applying pillars of quality on top of what each patient’s life is about creates a more CUSTOM-FITTED SOLUTION , specific to each patient. Gaining an understanding of each individual’s lifestyle, job environment, recreational demands, day-to –day demands…..
  • 6. Audigy-certified hearing centers….
    • possess the highest credentials
    • are among the country’s most experienced practitioners of hearing & diagnostic services
    • are committed to the relentless pursuit of
      • Unsurpassed patient satisfaction
      • Excellence through continued education
      • Effective analysis and diagnosis of hearing conditions
      • Solutions that integrate speech and comprehension back into patients’ lives
    • understand that “value” is measured in more than just price alone.
  • 7. Some Hearing Statistics
    • 1 in 6 Americans have some sort of hearing loss
      • 1/3 of these are less than 45 years of age
      • 1/3 of these have been affected, at least in part, by noise
    • Successful treatment of hearing loss is associated with higher earning power
    • Approximately 14.9% of children in the U.S. have hearing loss serious enough to interfere with daily communication.
    • It is recommended that at age 45 everyone should have a baseline hearing test as part of a complete annual health exam.
    • The estimated cost in lost earnings due to untreated hearing loss is $122 billion annually.
      • At a 15% tax bracket, the cost to businesses could be in excess of $18 billion due to unrealized returns to the company.
  • 8. More Than Just an Inconvenience Psychological Consequences of Hearing Difficulty Physical Consequences of Hearing Difficulty
    • “ Bess ”: Individuals with hearing loss exhibited a significant higher degree of health related difficulties such as hypertension
    • “ Dye and Peak”: After 6 weeks of hearing aid utilization, people showed improvements in several areas of psychological function such as depression and isolation
    • “ Mulrow”: significant increase in social, cognitive, emotional and depression measures within 4 weeks of hearing aid utilization.
    • Studies show a direct relationship between hearing loss & dementia
  • 9. More Personal… and Much More Complicated Relationship Consequences of Hearing Difficulty
    • Isolation and withdrawal
    • Inattentiveness
    • Reduced participation in social activities
    • Difficulty working as part of a team
    • Loss of intimacy
    • Decreasing interest in work
    • Reduced Income
    • Growing irritability with others
    • Problems sharing complex ideas
    • Gaps in communication