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PRSA Webinar entitled: The Rules of Engagement: Increase Visibility and Searchability to Strengthen Your Brand - given on March 30, 2010 by Michael Pranikoff, PR Newswire Global Director of Emerging ...

PRSA Webinar entitled: The Rules of Engagement: Increase Visibility and Searchability to Strengthen Your Brand - given on March 30, 2010 by Michael Pranikoff, PR Newswire Global Director of Emerging Media; and Michael Dumlao, Senior Creative Consultant with Booz Allen Hamilton. To view a replay of the webinar, go to: http://budurl.com/ksnz

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  • 200 million active users worldwide30% of users are from the US2nd most visited web site in the world850 million photos, 7 million videos, and 28 million pieces of content are uploaded each monthMore than 95% of Facebook members have used at least one application built on Facebook PlatformMore than 4 million users become fans of Pages each day

The Rules of Engagement: Increase Visibility and Searchability to Strengthen Your Brand The Rules of Engagement: Increase Visibility and Searchability to Strengthen Your Brand Presentation Transcript

  • The Rules of
    Engagement
    Increase Visibility and Searchability to
    Strengthen Your Brand
    Featuring Michael Pranikoff, PR Newswire
    Michael Dumlao, Booz Allen Hamilton
    Follow The Conversation Twitter Hashtag
    #PRSAPRN
  • Michael Pranikoff
    Global Director
    Emerging Media
    PR Newswire
    michael.pranikoff@prnewswire.com
    www.delicious.com/michaelpranikoff
    Twitter / @mpranikoff
  • Michael Dumlao
    Senior Creative Media ConsultantBooz Allen Hamilton dumlao_michael@bah.com
    @michaeldumlao
    • An understanding of trends in creating social-media-friendly content, from news releases to media rooms.
    • Tips to better optimize your releases in search engines.
    • Successful tactics and strategies employed by both B2C and B2B companies.
    Twitter Hashtag #PRSAPRN
  • Establish Your Guidelines
    Think both
    Internal
    and
    ExternalCommunications
    Resource:
    Social Media Governance
    http://budurl.com/bhqq
    Follow The Conversation Twitter Hashtag
    #PRSAPRN
    RULES OF ENGAGEMENT | Michael Pranikoff michael.pranikoff@prnewswire.com| Twitter: #prsaprn
  • Reaching The Influencers
    Influencers
    RULES OF ENGAGEMENT | Michael Pranikoff michael.pranikoff@prnewswire.com| Twitter: #prsaprn
  • 400 Million Facebook users Worldwide
    70% Outside the US
  • Use Social Media to make your content directional
  • Search is the foundation of Social Media…
    and Search & Social are combining
    RULES OF ENGAGEMENT | Michael Pranikoff michael.pranikoff@prnewswire.com| Twitter: #prsaprn
  • Tips for SEO & News Releases
    • Create Tweetable Headlines – 120
    Characters to allow for the ReTweet
    • In reality – Headlines need to be 65 – 80 Characters with spaces. Headline is the Title Tag
    • Think Keyword Phrases not Keywords – 42% of searches performed use 3-5 Keywords – Comscore
    • Use links in releases – Deep Links! Concentrate those links in the first 3 paragraphs of the release.
    RULES OF ENGAGEMENT | Michael Pranikoff michael.pranikoff@prnewswire.com| Twitter: #prsaprn
  • Using multimedia in your releases increases
    journalist and public engagement by 35%.
    According to internal sample research comparing press releases that contain multimedia with those that do not.
    RULES OF ENGAGEMENT | Michael Pranikoff michael.pranikoff@prnewswire.com| Twitter: #prsaprn
  • RULES OF ENGAGEMENT | Michael Pranikoff michael.pranikoff@prnewswire.com| Twitter: #prsaprn
  • RULES OF ENGAGEMENT | Michael Pranikoff michael.pranikoff@prnewswire.com| Twitter: #prsaprn
  • RULES OF ENGAGEMENT | Michael Pranikoff michael.pranikoff@prnewswire.com| Twitter: #prsaprn
  • RULES OF ENGAGEMENT | Michael Pranikoff michael.pranikoff@prnewswire.com| Twitter: #prsaprn
  • Multimedia News Release from the US MINT
    RULES OF ENGAGEMENT | Michael Pranikoff michael.pranikoff@prnewswire.com| Twitter: #prsaprn
  • Blog Coverage of the story
    RULES OF ENGAGEMENT | Michael Pranikoff michael.pranikoff@prnewswire.com| Twitter: #prsaprn
  • Blog Coverage of the story
    RULES OF ENGAGEMENT | Michael Pranikoff michael.pranikoff@prnewswire.com| Twitter: #prsaprn
  • Blog Coverage of the story
    RULES OF ENGAGEMENT | Michael Pranikoff michael.pranikoff@prnewswire.com| Twitter: #prsaprn
  • Social Media and Your Audience
    RULES OF ENGAGEMENT | Michael Dumlao dumlao_michael@bah.com | Twitter: #prsaprn
  • Organizations Behind the Scenes
    RULES OF ENGAGEMENT | Michael Dumlao dumlao_michael@bah.com | Twitter: #prsaprn
  • What Customers/ Clients/ Citizens See…
    RULES OF ENGAGEMENT | Michael Dumlao dumlao_michael@bah.com | Twitter: #prsaprn
  • Booz Allen helps FEMA create first social media campaign
    Led by John Shea, Director of Emerging Media at the Federal Emergency Management Agency, FEMA launches social media outreach on YouTube and Twitter while creating profiles on Facebook, Myspace and Flickr.
    John recognized that FEMA needed to communicate where citizens were congregating: primarily in social media spaces.
    Note: beyond their inherent social attributes and pervasiveness, the services we pursued (YouTube, Twitter, Facebook) were chosen as entry points to social media because they easily translated to MOBILE PHONES because of SMS and their increasing ability to access online content.
    “62% of Americans are part of a wireless, mobile population that participates in digital activities away from home or work”
    Pew Internet & American Life project
    RULES OF ENGAGEMENT | Michael Dumlao dumlao_michael@bah.com | Twitter: #prsaprn
  • FEMA uses YouTube to tell the human side of emergency management
    • FEMA conducted a soft launch of www.youtube.com/fema on Friday, September 26, 2008 to amass viewership and test features. Despite a soft launch, the channel was viewed over 2000 times.
    • FEMA’s videos on YouTube are raw, low-budget, low-production and (therefore) high impact. In most cases, the videos are lightly-edited b-roll of emergency footage; in other cases, there are short interviews with staff and volunteers.
    • FEMA’s video content strategy works because it is consistent with viral videos on YouTube. They resist high production value for a more raw and “authentic” feel. In this case, slick production would have construed “government” rather than “human”
    RULES OF ENGAGEMENT | Michael Dumlao dumlao_michael@bah.com | Twitter: #prsaprn
  • YouTube videos help to challenge rumors and inform viewers
    “The ubiquity of video creation and instant publication via YouTube or other video sites represents a huge challenge for communicators.”
    Gerald Baron on crisisblogger.wordpress.com
    • FEMA needed to respond to negative content about concentrations camps and death trailers
    • FEMA is now engaged in the dialogue, making it two sided and better informed
    • As Gerald notes: “fight fire with fire”. Preserve the integrity of your reputation by engaging in the video-base dialogue
    RULES OF ENGAGEMENT | Michael Dumlao dumlao_michael@bah.com | Twitter: #prsaprn
  • FEMA’s YouTube channel reveals a growing audience of citizens interested in dynamic information
    “ One of the suggestions I’ve made to emergency preparedness communicators is that they talk more about their own personal efforts to ready themselves and their families. I think it makes what can be an imposing and off-putting process seem more accessible and relatable for average citizens. So, I was happy to see a video that FEMA Administrator Paulison did at the beginning of hurricane season this summer showing his own preparations at his South Florida home now on YouTube. In the three-and-a-half minute video, Paulison shows viewers his food supply closet, puts up a storm shutter and even makes a pitch for the usefulness of duct tape (with a smile). It’s a homey, helpful presentation, and Paulison is an appealing spokesperson.”
    John Solomon on www.incaseofemergencyblog.com
    “FEMA is "getting with it" and joining the 21st Century. They have a FEMA YouTube Channel. The one video playing is Administrator Paulison, showing how he has prepared his home in Florida for hurricanes.”
    Eric E. Holdeman, Principal of ICF International on www.disaster-zone.com
    “The purpose of the channel is to help citizens prepare for disaster, provide a forum for the public to comment on disaster relief, and to provide insight into how FEMA operates.  When disaster does affect you and your family, it is helpful to know FEMA’s role in the community and what kinds of assistance may be available.”
    Heidi VanderVelde on www.hurricanepreparedness.org
    RULES OF ENGAGEMENT | Michael Dumlao dumlao_michael@bah.com | Twitter: #prsaprn
  • FEMA engages citizens through Twitter (twitter.com/femainfocus)
    Twittering and texting may be the way to go in an emergency, given landline and cellular phone networks were heavily congested as callers jammed the lines, creating frustration for some users who had difficulty getting calls through. "If you're on a wireless network and you can't get a call through, often the texting network won't be as congested," John Britton, an AT&T spokesman.
    “During the California fires, web users on sites including instant messaging forum Twitter kept friends and neighbors informed of their condition, minute by minute. … However, the authorities struggled to display the sufficient up-to-date information.” Leysia Palen, University of Colorado
    “But the most popular effort has been the Twitter account, which now has about 190 followers who can receive Twitter updates from a mobile device. For example, a Twitter will report that a structural fire is being battled by 30 firefighters, or that a car accident has occurred. It reads like a dispatch log of sorts from the calls the department receives and answers.” Brian Humphrey and Ron Myers, LA Fire Department
    “People’s growing reliance on their cell phones, together with wireless internet access from laptops, suggests a shift in expectations about cyberspace”
    John B. Horrigan, Associate Director of the Pew Internet Project
    RULES OF ENGAGEMENT | Michael Dumlao dumlao_michael@bah.com | Twitter: #prsaprn
  • FEMA networks on Facebook and MySpace
    The Department of Homeland Security’s recent use of information widgets on MySpace, Yahoo and Facebook during the 2008 Louisiana Hurricanes demonstrates the potential of widgets on social networking to distribute information across user profiles without intruding on networks.
    FEMA is using Facebook to engage and network both FEMA field staff (many of which have profile pages already) and folks who have been helped by FEMA
    Social Networking sites will also prove useful in recruiting new FEMA Disaster Agents
    VA Tech Case Study: Dr Leysia Palen finds that during the Virginia shootings, students found emergency reports too slow, and so turned to Facebook to work collaboratively to compile an accurate count and the names of the deceased hours before hey were officially announced. This case study also shows how social networking during a crisis can evolve into a self-correcting group intelligence that functions without singular leadership.
    RULES OF ENGAGEMENT | Michael Dumlao dumlao_michael@bah.com | Twitter: #prsaprn
  • Future profiles and applications: Flickr and Google Map mashups
    “We found that a new practice around disaster response is emerging in Flickr, where a few central users immediately establish a new Flickr group as news about a disaster event becomes known. Such activity began in the earliest days of Flickr (which was launched in 2004), but has increasingly become more uniform. New groups see themselves as "image aggregators" Leysia Palen
    Also according to Dr. Palen’s research, during the California fires, when authorities struggled to provide sufficient information, citizens turned to Twitter, Flickr and Google Maps to track the fire’s progress and mark disaster areas in afflicted communities.
    Champions of Social Media and Crisis Communication
    LA Fire Department (blog, Flickr, Twitter, YouTube)
    Red Cross (Facebook, Twitter, Google Maps, YouTube)
    Coast Guard (YouTube, Facebook)
    RULES OF ENGAGEMENT | Michael Dumlao dumlao_michael@bah.com | Twitter: #prsaprn
  • 10 Tips
    RULES OF ENGAGEMENT | Michael Dumlao dumlao_michael@bah.com | Twitter: #prsaprn
  • Tip 1: Shape the conversation by participating in it*
    * i.e., Don’t try to control it
    • Remember that people are talking about you or an issue of concern to you whether you know it/ like it or not
    • Establish yourself in specific channels and build credibility behind your brand to minimize “cloning”
    • Two-way communications is built on trust
    In 2008, FEMA launched “FEMA in Focus,” a multi-platform, cross-branded social media communications program that anchored profiles and channels on YouTube, Twitter, and Facebook with a bold logo system.
    The brand strengthens the credibility of FEMA’s presence on whatever social software is adopted.
    RULES OF ENGAGEMENT | Michael Dumlao dumlao_michael@bah.com | Twitter: #prsaprn
  • Tip 2: Avoid shiny new object syndrome and pursue social media as part of a comprehensive communications strategy
    “It’s not about using new media; it’s about using media in new ways”Dr. Craig Lefebvre
    RULES OF ENGAGEMENT | Michael Dumlao dumlao_michael@bah.com | Twitter: #prsaprn
  • Tip 3: Embrace every possible teaching moment and grow your stakeholder network
    • grow the network
    • tap into all resources (i.e., volunteers as network ambassadors)
    • remember that you need to communicate just as much to the unaffected
    Social Networks keep Philippine flood victims connected Global Voices
    RULES OF ENGAGEMENT | Michael Dumlao dumlao_michael@bah.com | Twitter: #prsaprn
  • Tip 4: Free Your Data (and unleash innovation… if it applies)
    • Realize that people want to share information and that they will naturally turn to their trusted, known information flow
    • Share your DATA and trust that people will use it constructively
    • Open DATA breeds innovation (i.e., Iphone applications)
    • Focus on people and their networks: remember, no matter what happens, people will do whatever it takes to get the information they need
    • The power of social media lies partly in that no one is forced to be there (they’ve opted in)
    RULES OF ENGAGEMENT | Michael Dumlao dumlao_michael@bah.com | Twitter: #prsaprn
  • Tip 5: Think Partnerships
    • Your readers, audience and constituents are your primary partners
    • Identify connectors and nodes
    • Partner with agencies, the private sector, the media, community groups and individuals
    • Partner with organizations and individuals with thriving youtube channels, twitter accounts or facebook networks.
    “I would argue that more people have died because of the official fear of panic than of panic itself.”
    Amanda Ripley, Author
    “The Unthinkable: Who Survives When Disaster Strikes—and Why”
    RULES OF ENGAGEMENT | Michael Dumlao dumlao_michael@bah.com | Twitter: #prsaprn
  • Tip 6: Deliver content that is social-media and mobile phone ready
    • keep messages brief and pertinent (embrace "scanning")
    • remember that social media requires a different tone ("human" and not “government-y”)
    • Make sure content is embeddable and syndicatable
    “There is no data associated with a PDF. It is not machine readable.”
    Kevin Novak, co-chair of W3C
    RULES OF ENGAGEMENT | Michael Dumlao dumlao_michael@bah.com | Twitter: #prsaprn
  • Tip 7: Push and receive. Remember that the true power of social media lies in feedback and engagement
    • Digital photos on flickr, cell-phone videos on YouTube, Twitter feeds and Facebook updates are fast becoming primary source for situational awareness
    • Same uploads can be monitored to asses public sentiment (like the real-life twitter based rumors regarding H1N1 below)
    Twitter
    I'm concerned about the swine flu outbreak in us and mexico could it be germ warfare?
    Short Ribs! How long before the Swine Flu hysteria crashes the pork market? 2 hours? 3?
    Don't eat pork from Mexico!!
    Evgeny Morozov, Foreign Policy Magazine
    RULES OF ENGAGEMENT | Michael Dumlao dumlao_michael@bah.com | Twitter: #prsaprn
  • Tip 8: MAP your situation awareness … map your message
    RULES OF ENGAGEMENT | Michael Dumlao dumlao_michael@bah.com | Twitter: #prsaprn
  • Tip 9: Unlock the Potential of Mobile/ Smart Phones
    “People’s growing reliance on their cell phones, together with wireless internet access from laptops, suggests a shift in expectations
    about cyberspace”
    John B. Horrigan, Associate Director of the Pew Internet Project
    20% of US households are mobile-only
    National Center of Health Statistics
    RULES OF ENGAGEMENT | Michael Dumlao dumlao_michael@bah.com | Twitter: #prsaprn
  • Tip 10: Use social media to drive traffic to your origin website for greater context and additional resources
    RULES OF ENGAGEMENT | Michael Dumlao dumlao_michael@bah.com | Twitter: #prsaprn
  • Q & A
    Follow The Conversation Twitter Hashtag
    #PRSAPRN
  • The Rules of
    Engagement
    Increase Visibility and Searchability to
    Strengthen Your Brand
    Featuring Michael Pranikoff, PR Newswire
    Michael Dumlao, Booz Allen Hamilton
    Follow The Conversation Twitter Hashtag
    #PRSAPRN