Human relations(5) 2

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Human relations(5) 2

  1. 1. HUMAN RELATIONS APPROACH
  2. 2. HAWTHORNE EXPERIMENTS <ul><li>Conducted by Elton Mayo in 1924-32. </li></ul><ul><li>Hawthorne plant of GE company which manufactured Telephone System. </li></ul>
  3. 3. Outcomes of Experiments:- <ul><li>Production was not so much related with the conditions of work as it was associated with emotional factors. </li></ul><ul><li>Informal relationship among employees play a very important role </li></ul><ul><li>Workers are not simply means of production but they are social being having their own desires, feelings. </li></ul><ul><li>More production and employee’s satisfaction were mutually interdependent. </li></ul>
  4. 4. 4 Series of Experiments <ul><li>Illumination Experiments (1924-27) </li></ul><ul><li>Relay Assembly Test Room Experiments (1927-28) </li></ul><ul><li>Mass Interviewing Programme (1928-30) </li></ul><ul><li>Bank Wiring Observation Room Experiments (1931-32) </li></ul>
  5. 5. Importance : <ul><li>There is no relationship between the conditions of work & production. </li></ul><ul><li>The non-economic awards do affect the efficiency of the workers. </li></ul><ul><li>The democratic leadership style is more effective. </li></ul><ul><li>Factory does not symbolize only a place, but it is a social organization. </li></ul><ul><li>The psychology of the workers is very important. </li></ul><ul><li>The workers should be associated with decision-making. </li></ul>
  6. 6. Criticism <ul><li>Pays more attention to human factor and remaining factor have been ignored. </li></ul><ul><li>It is difficult to satisfy all the employees with non economic rewards. </li></ul><ul><li>It is wrong to think that people remain more satisfied in informal groups. </li></ul>

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