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Human relations(5)
Human relations(5)
Human relations(5)
Human relations(5)
Human relations(5)
Human relations(5)
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Human relations(5)

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Transcript

  • 1. HUMAN RELATIONS APPROACH
  • 2. HAWTHORNE EXPERIMENTS
    • Conducted by Elton Mayo in 1924-32.
    • Hawthorne plant of GE company which manufactured Telephone System.
  • 3. Outcomes of Experiments:-
    • Production was not so much related with the conditions of work as it was associated with emotional factors.
    • Informal relationship among employees play a very important role
    • Workers are not simply means of production but they are social being having their own desires, feelings.
    • More production and employee’s satisfaction were mutually interdependent.
  • 4. 4 Series of Experiments
    • Illumination Experiments (1924-27)
    • Relay Assembly Test Room Experiments (1927-28)
    • Mass Interviewing Programme (1928-30)
    • Bank Wiring Observation Room Experiments (1931-32)
  • 5. Importance :
    • There is no relationship between the conditions of work & production.
    • The non-economic awards do affect the efficiency of the workers.
    • The democratic leadership style is more effective.
    • Factory does not symbolize only a place, but it is a social organization.
    • The psychology of the workers is very important.
    • The workers should be associated with decision-making.
  • 6. Criticism
    • Pays more attention to human factor and remaining factor have been ignored.
    • It is difficult to satisfy all the employees with non economic rewards.
    • It is wrong to think that people remain more satisfied in informal groups.

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