The word communication has been derived from the Latin world “Communis” which means common. Communication is the transfer of information from one person to another person. It is a way of reaching others by transmitting ideas, facts, thoughts, feelings, & values.
So it involves 3 aspects:
Two parties are involved
An element of understanding
“ Communication is the process of passing information and understanding from one person to another”
- Keith Davis
Features / Characteristics :
Two or More Persons
Exchange of Ideas
Direct & Indirect Communication
Use of Words as well as Symbols
PROCESS SENDER MESSAGE ENCODING MEDIA DECODING RECEIVER MESSAGE F E E D B A C K
METHODS OF COMMUNICATION
ORAL COMMUNICATION :- In oral communication, both the parties i.e. sender & receiver exchange their ideas through oral words either in face-to-face communication or through electronic devices like telephones etc.
MERITS:- 1. Easy Communication
3. Instant Feedback
DEMERITS :- 1. Lack of proof
2. Lack of authenticity
3. Time consuming
This is in the form of letters, circulars, notes, manuals, house magazines etc. like oral communication, a part of total communication of an organization is in written form.
MERITS :- 1. Authenticity
2. Proof for future reference
3. Communication to distance places
DEMERITS :- 1. Costly
2. Overemphasis on formalization
3. Lack of secrecy
NON-VERBAL & PICTORIAL COMMUNICATION:-
It includes body movements, facial expressions, gestures etc. pictorial communication includes graphs, diagrams, charts, maps etc.
Barriers to Effective Communication
SEMANTIC BARRIER :-
Semantic is the science of meaning, as contrasted with phonetics, the science of sounds. Semantic barriers arise from limitations in the symbols with which we communicate. Some types of S.B. are:-
Symbols with different meanings
Badly expressed message
Un clarified assumptions
Specialist’s / Technical language
EMOTIONAL OR PSYCHOLOGICAL BARRIER:-
The meaning attached to a message depends upon the emotional & psychological status of both the parties involved.