Experience and Living Labs
An Asset for Innovation
Fabio Pianesi
FBK, Trento Rise and EIT ICT Labs Italy
Concepts and
working model
Experience and Living Labs
Environments for testing and modifying products and services
• Focus on the end-user-experience...
What:
• Territory-wide socio-technical facilities
• permanent pools of users, infrastructures, massive territorial data
se...
Host
Guest client
Guest clientGuest
Living Labbing
Innovation
 RDI
methodolog
ical
consultancy
 User-centric
research
op...
E&LL: value network
Marketing and Client Outreach to attract
companies and projects to become
“customers” of E&LLs
Custome...
Trento E&LL – Active Customer Cases
SuitCase
Provider: Trento HWB Territorial Lab
Customer: Suitcase project - winner of TRISE PCP tender
Customer product
• A...
Details on involved technologies
• Ambient intelligence and monitoring
• Multimodal analysis of human behavior
• Decision ...
Provider: Trento HWB Territorial Lab
Customer: Create-Net
Customer service/product
• Mobile App sensing stress in working ...
3
Provider: Trento Mobile ELL
Customer: Telecom Italia
Customer service/product
• Mobile personal data management system.
...
Provider: Trento HWB Territorial Lab (Trento Rise)
Customer: INRIA
Customer service/product
• The application (Desktop + m...
Title of Presentation | Page 13
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Experience and Living Labs - An Asset For Innovation - by Fabio Pianesi

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Experience and Living Labs - An Asset For Innovation - by Fabio Pianesi

  1. 1. Experience and Living Labs An Asset for Innovation Fabio Pianesi FBK, Trento Rise and EIT ICT Labs Italy
  2. 2. Concepts and working model
  3. 3. Experience and Living Labs Environments for testing and modifying products and services • Focus on the end-user-experience • End-users involvement in real-life or real-as-life settings. • Users may act as co-designers .
  4. 4. What: • Territory-wide socio-technical facilities • permanent pools of users, infrastructures, massive territorial data sets and stakeholders, Why • Support the validation of ICT products and services; • address user-centered issues, organizational aspects, ….. • make available permanent showcases through involved testimonials • attract further investment, stimulate the generation of local entrepreneurship, foster experimentation of novel services How • Focus on the end-user-experience • End-users involvement in real-life or real-as-life settings. • Users may act as co-designers
  5. 5. Host Guest client Guest clientGuest Living Labbing Innovation  RDI methodolog ical consultancy  User-centric research operations managemen t  User Panels involvement and commitment  Setting up and managemen t relevant partnership The «Open Lab» working model Services Guest PROJECTS : RDI service demand Hosting FACILITY: RDI services and assets
  6. 6. E&LL: value network Marketing and Client Outreach to attract companies and projects to become “customers” of E&LLs Customers exploit E&LL services: • Program #1: Support in designing E&LLs-related Tasks and Activity • Program #2: Methodological consultancy for UCD aspects  Program #3: Planning, coordination and execution of real-life experimentations and validations Revenues: • Customers pay a usage fee Health and well being Territorial Lab Mobile Territorial Lab Customer outreach Project hosting
  7. 7. Trento E&LL – Active Customer Cases
  8. 8. SuitCase Provider: Trento HWB Territorial Lab Customer: Suitcase project - winner of TRISE PCP tender Customer product • Advanced supports for primary and secondary prevention for older people at home Services delivered to customer • Testing and validation of H&WB services at peoples’ homes • Support for speeding up transition to market • Based on a strong local social partnership (social cooperatives, volunteering associations, public bodies) • Pool of older people (>200)
  9. 9. Details on involved technologies • Ambient intelligence and monitoring • Multimodal analysis of human behavior • Decision support systems • Advanced middleware for data management • Human computer interaction for visualization of complex behavioral patterns • Social networking • Mobile computing
  10. 10. Provider: Trento HWB Territorial Lab Customer: Create-Net Customer service/product • Mobile App sensing stress in working environment Services provided to customer • local social partnership; • user recruitment; • legal and privacy issues (contracts); • hiring of mobile phones; • data collection and hosting on internal servers; • coordination of in-field activities. • 30 end users. Stress@work
  11. 11. 3 Provider: Trento Mobile ELL Customer: Telecom Italia Customer service/product • Mobile personal data management system. Services provided to customer • users community (75, growing to 150) management • operational support during data gathering, surveys and UX. TI Mobile TL
  12. 12. Provider: Trento HWB Territorial Lab (Trento Rise) Customer: INRIA Customer service/product • The application (Desktop + mobile) uses semantic reasoning to provide users with information contents (articles, news, posts...). Services provided to customer • User recruitment (>500) through the Smart Crowds initiative (http://www.trentorise.eu/news/smart-crowds) All Yours Startup
  13. 13. Title of Presentation | Page 13

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