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Hp software prompts_03-10

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Hp software prompts_03-10 Hp software prompts_03-10 Document Transcript

  • Hewlett Packard Software PromptsHewlett Packard software prompts given when printing with refilled cartridges can only be disabledwhen installing the printer’s software by installing the print driver only. Refilled cartridges can be usedwithout issues when all software options are installed but more prompts are given. Selecting the defaulton all prompts will allow printing with a refilled cartridge.Customer education is important to limit returns. Let your customers know that they will see extraprompts that they would not normally see when installing a new OEM cartridge and that the ink levelprompt will always show empty. Some customers may choose to reinstall their printer’s software usingthe driver only option outlined below.Go to “Control Panel” and select > “Add or Remove Programs” to remove printer software
  • Insert Printer’s Software CD & Install Software: Select > “Advanced Install” then > “Next”*** unplug the printers USB cable until prompted to connect *** Printer Software can be downloaded from HP’s website if Printer’s Software CD has been misplaced. Windows XP users have the option of downloading a “Basic” Driver only. Visa and Windows 7 users must download the full software version.Select > No, I prefer to do this myself
  • Select > Custom (for advanced users)*Uncheck all and Select > Next (Driver Software is required, it cannot be unselected)*** from this point select defaults and reconnect the USB cable when prompted ***
  • Software prompts examples below are a comparison between “new” and “refilled” cartridges with fullsoftware options installed New Cartridges > Select “OK” Refilled Cartridge > Select “OK”
  • Refilled Cartridge > Select “OK” (this prompt appears when a refilled cartridge is installed because thesoftware sees the cartridge ink level as empty; does not appear when a new cartridge is installed)
  • New Cartridge & RefilledCartridge > Select“Alignment”New Cartridge & RefilledCartridge > Select“Align”
  • New Cartridge & RefilledCartridge > Adjust Values> Select “Done”New Cartridge & RefilledCartridge > Select the“Check Mark”
  • New Cartridges > “Ink Alert” prompt appears when the a cartridge is near the end of life> Select “OK” (Dismiss this message)Refilled Cartridges > “Ink Alert” prompt does not appear when cartridges are near the end of life. Fuelgauges are always shown as empty when refilled cartridges are installed. If a new cartridge is removedfrom the printer for refilling before the “Ink Alert” is given the prompt will appear; the fuel gauges willresume where they were before the cartridge was filling.Disclaimer: SME is not affiliated with the Hewlett Packardor any other OEM. Any HP trademarks or logos belong tothe Hewlett Packard.